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Contact Center Supervisor
TEKsystems, Inc
US-NY-Buffalo

Job Snapshot

Location:
US-NY-Buffalo
Employee Type:
Contract to Hire
Posting ID:
6010491

Job Summary

Our client is looking to add Leadership to their team. Their focus would be specialized where one would oversee the registration/intake staff. This individual would supervise the floor staff and develop standards and quality metrics to measure their impact. The would also manage the schedule of the team and hold them accountable operationally for their daily calls by monitoring the queues. In addition they would recruit, interview and train their teams while ensuring quality assurance across operations. They may be asked to take elevated calls as well.

Applicants Must Have:

1.) 2-6 years of experience acting as a Supervisor within a customer service or healthcare environment.

2.) 2-6 years experience training, tracking, assessing and providing feedback to clinical and operational staff in order to drive efficiencies in operational performance.

3.) Technical understanding of basic BI reporting and exposure to call center cisco phones would be helpful.


About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems.com for other accommodation options.
 

Contact Information


Name:
Chelsea Liddle
Phone:
7169321459

For more information on this job posting, click Here.
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