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What is CRM?
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Are We There Yet?
After years of false starts, wrong turns, and disruptive detours, SMBs can now steer themselves in the right direction: Marketing can finally get them where they want to go.
Help Them Help Themselves
Web self-service means having your customer become her own customer service rep -- but without making her resent doing what a real CSR can do in a fraction of the time.
The Chain Gang
Your CRM is only as good as your ability to deliver to your customers. So why not merge supply chain management data with CRM to gain a holistic view? It's not that simple.
You track your sales team's numbers -- and so does each member of the team. Here's what you need to know about the business of sales compensation, and how you can make it work for all of you.
High-Quality Companies Rely on High-Quality Insight
Generating insight into sales and marketing performance is critical for making smarter business decisions.
Analyzing the Sales Process
We often find that CRM systems give sales managers
when what they really want is
. Is CRM finally ready to demystify sales management?
Is a new industry standard keeping executives from focusing on the relationships that matter?
The Tipping Point
Keeping Pipeline Insights Actionable
Existing CRM technology assets can drive incremental growth by improving sales pipeline management.
Pint of View
Let the Games Begin!
We can learn a lot from our pastimes...or not.
Coupons Without the Clipping
Mobile coupons are revolutionizing how advertisers market and customers buy.
Something Special in the Air
Carriers announce the latest attempt to provide broadband Internet access to airline passengers.
Oracle's Name Game
The latest Siebel CRM On Demand highlights the software giant's interest in the on-demand market and underscores the strength of the Siebel name.
Market Focus: Sports and Entertainment -- CRM Scores for Sports Franchises
In a multibillion-dollar industry, teams aren't playing around when it comes to connecting with fans.
Only 4 percent of CRM systems are very successful; the software-as-a-service market almost doubles across most of the Asia-Pacific region; and other numerical news from the month online.
Required Reading: The Not-So-Odd Couple, Marketing and Integrity
With more purchasing power than ever, consumers are increasingly leery of businesses they don't believe they can trust.
Does your company rely on smartphones?
OutClick Media Gets a Second Opinion
A medical marketing company fills its sales transparency prescription with Entellium.
Best Kiteboarding Splashes into E-Commerce Using NetSuite
Few vendors were prepared to meet the company's requirements for customizable products.
True-Blue Service Documentation
A technology-infrastructure specialist saves about $60,000 in one year by implementing a Web-based service management application from BlueFolder.
Secret of My Success
AMN Scores Big in the Playoffs
The sports advertising agency turns to SageCRM to coordinate its sales efforts with customers and advertisers.
Tom Kiernan, co-CEO of Arena Media Networks | as told to Colin Beasty
Tech Solution: Workforce Management Solutions
Business Problem: Managers cannot staff and manage their contact centers effectively.
Content Marketing Isn't Mature Enough Yet, Forrester Report Finds
Apple and IBM Forge Global Partnership to Transform Enterprise Mobility
6.5 Ways to Crush Small Business CRM Adoption Woes
Oracle Announces LinkedIn Support, Touts Key Updates to Social and Marketing Clouds
Pair Live Chat with Helpdesk/CRM Software
Other Sites from
Database Trends and Applications
Faulkner Information Services
Smart Customer Service
Streaming Media Producer
CRM Best Practices Guides
Top tips from experts, two new guides every month.
Improve your CRM skills
Meet the experts who you read about in CRM magazine.
The 4 Game Changers of Customer Service
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