CRM eWeekly (e-Newsletter)
Cloud Dashboard (e-Newsletter)
CRM Featured News
CRM Across the Wire
Archived Best Practices Articles
Big Data CRM
Customer Service/Call Centers
Consumer Packaged Goods
Big Data CRM
Customer Service/Call Centers
CRM Buyer's Guide
Best Practices White Papers
CRM Evolution Conference
Customer Service Experience
What is CRM?
How to Advertise
Not Fade Away
Exhausting customers in a fierce business environment erodes profits through loyalty loss; here, some winning ways to help combat customer fade.
Enterprise feedback management solutions are replacing conventional surveying tools as companies seek a centralized surveying framework that leverages all data.
Social networking sites have bloomed in the past year or so, but just how valuable are they to marketers and how can that value be leveraged?
Finding Customer Clarity
If business professionals would pause for a moment to analyze how their short-term actions can negatively affect long-term customer attrition rates, many would likely do things differently.
Execs, Not Tech
C-level personnel will drive the CRM industry to new heights in the coming years--here's why.
Decrease IVR Hang-Ups
Want a more effective interactive voice response system? Here, 10 do's and don'ts.
The Tipping Point
Keeping the Store
Information-based marketing programs deliver real value without companies having to spend millions.
Pint of View
Lazy Sheepdogs, Annoying Sheep
A CRMudgeonly view of the vendor-consumer relationship.
Marketing Dollars and Scents
New aroma-centered milk ads started a buzz, mostly among marketers.
Small companies find the island attractive due to its close proximity to the United States and its well-educated, English-speaking workforce
Hispanic Marketing Goes to
The first Hispanic marketing programs crop up in the Midwest and online, speaking to a need in the workforce for multicultural marketers.
North American Tech Companies Engineer Bolstered Service and Support Spend
Increased B2B emphasis on the customer experience and continued CRM investment from midmarket companies are two reasons behind expected 2007 spending of more than $1 billion.
Required Reading: Staying Out of the Spam Folder
The Pulse: Which group of workers in your company relies most on mobile technology?
Market Focus: Professional Services: Servicing the Law
Companies are now paying CRM vendors for complete comprehension when it comes to regulatory software products.
A discount vacation firm finds training heaven on the Web.
A Rose Garland for Customer Satisfaction
The Kentucky Derby host spurs its Web site's content delivery to gallop into the winner's circle.
Remote Support for the Masses
A $3.2 billion Arkansas telco turns to self-service and remote troubleshooting to better serve its nontechnical customers.
Secret of My Success: Watching the Wampum
An IT outsourcing advisor turns to Expensewatch.com to make sure that employees get reimbursed and that customers are worth the investment.
Anthony Greenberg, CEO of RampRate Sourcing Advisors and Strategic Research | as told to Colin Beasty
Tech Solution: Sales Forecasting Tools
Business Problem: The sales department lacks the ability to accurately forecast, hindering its ability to design sales plans, restructure the sales force, and leverage information from other departments.
Salesforce.com Announces Salesforce Inbox Calendar
Analytics Give Companies Important Competitive Advantages
Drive High-Velocity Selling Through Salesforce
YourMembership Releases SocialLink
Other Sites from
Database Trends and Applications
Faulkner Information Services
Smart Customer Service
Streaming Media Producer
Delivering Certainty Through In-Depth Analysis of Enterprise Technology, IT, Marketing & Media Trends
Coming August 30th: "Extreme Call Deflection: Utilizing your Digital Arsenal"
While the phone still remains the most popular safety net for customer service, it's not the consumer's first choice. Today, 64% of consumers begin their journeys online, and over 70% will seek live agent assistance if they can't get what they need done on the website. Register for this free webinar and you will learn how to deal with extreme call deflection.
Coming September 7th: "Outperform Through Analytics: Understand Your Business, Optimize Your Resources, Satisfy Your Customers"
Join this webinar and learn how Qlik helped HDFC see the whole story within its data, increase end-to-end understanding of its business, and better leverage resources, resulting in cost savings, reduced customer response times and improved satisfaction, and increased growth, making HDFC Life one of the top private life insurance providers in India.
CRM Topic Centers
CRM Industry Solutions
© 2000 -