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Not Fade Away
Exhausting customers in a fierce business environment erodes profits through loyalty loss; here, some winning ways to help combat customer fade.
Enterprise feedback management solutions are replacing conventional surveying tools as companies seek a centralized surveying framework that leverages all data.
Social networking sites have bloomed in the past year or so, but just how valuable are they to marketers and how can that value be leveraged?
Finding Customer Clarity
If business professionals would pause for a moment to analyze how their short-term actions can negatively affect long-term customer attrition rates, many would likely do things differently.
Execs, Not Tech
C-level personnel will drive the CRM industry to new heights in the coming years--here's why.
Decrease IVR Hang-Ups
Want a more effective interactive voice response system? Here, 10 do's and don'ts.
The Tipping Point
Keeping the Store
Information-based marketing programs deliver real value without companies having to spend millions.
Pint of View
Lazy Sheepdogs, Annoying Sheep
A CRMudgeonly view of the vendor-consumer relationship.
Marketing Dollars and Scents
New aroma-centered milk ads started a buzz, mostly among marketers.
Small companies find the island attractive due to its close proximity to the United States and its well-educated, English-speaking workforce
Hispanic Marketing Goes to
The first Hispanic marketing programs crop up in the Midwest and online, speaking to a need in the workforce for multicultural marketers.
North American Tech Companies Engineer Bolstered Service and Support Spend
Increased B2B emphasis on the customer experience and continued CRM investment from midmarket companies are two reasons behind expected 2007 spending of more than $1 billion.
Required Reading: Staying Out of the Spam Folder
The Pulse: Which group of workers in your company relies most on mobile technology?
Market Focus: Professional Services: Servicing the Law
Companies are now paying CRM vendors for complete comprehension when it comes to regulatory software products.
A discount vacation firm finds training heaven on the Web.
A Rose Garland for Customer Satisfaction
The Kentucky Derby host spurs its Web site's content delivery to gallop into the winner's circle.
Remote Support for the Masses
A $3.2 billion Arkansas telco turns to self-service and remote troubleshooting to better serve its nontechnical customers.
Secret of My Success: Watching the Wampum
An IT outsourcing advisor turns to Expensewatch.com to make sure that employees get reimbursed and that customers are worth the investment.
Anthony Greenberg, CEO of RampRate Sourcing Advisors and Strategic Research | as told to Colin Beasty
Tech Solution: Sales Forecasting Tools
Business Problem: The sales department lacks the ability to accurately forecast, hindering its ability to design sales plans, restructure the sales force, and leverage information from other departments.
The Digital Transformation of CRM
Overcome Multichannel Customer Service Challenges
Social Shifts Drive Multicultural Marketing
New Year, New Strategies
Five Actions to Sustain Customer Service Improvement Initiatives
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Database Trends and Applications
Faulkner Information Services
Smart Customer Service
Streaming Media Producer
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“Engagements”, the Key to Understanding the Customer Journey: What to Measure and Why
Learn how to use the event, transaction and interaction data you already have in your call center systems to gain new insights into the lifetime journey of your customers
5 Charts Every Sales Leader Should Be Looking At – Get the guide!
Social Support with Online Communities
92% of consumers trust each other—14% trust brands. An owned content hub is a must-have for serious social strategy—it’s starts with an online community. Download the whitepaper from Lithium
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