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Need a better understanding of CRM? Want to know what CRM has done for companies like yours? Here's a list of upcoming shows, conferences and other events that focus on the CRM market.

September
Sep 15
thru
Sep 19
Predictive Analytics & Data Mining
Washington, DC
Visit: Web site
Phone: (888) 742-2454 USA/CAN +1 (281) 667-4200 Option 3

PREDICTIVE ANALYTICS & DATA MINING
Time to Get it Right.  We Can Show You How.
 
Successful analytics in the big data era does not start with data and software.  It starts with immersive hands-on training and goal-driven strategy.  The Modeling Agency’s analytic courseware spans all skill levels and analytic team roles.  Leadership and practitioners will collaborate more effectively to arrive at actionable results with measurable impact.
 
Attend an upcoming event to obtain these key skills immediately:

  • Plan and prepare your predictive modeling projects effectively from the start
  • Identify, qualify and prioritize viable and actionable analytic opportunities
  • Establish a standardized model development process to implement across your team
  • Acquire the rare blend of tactical and strategic skills to really stand out in the analytics field
  • Take an incremental low-risk / high-impact approach to model development with vendor-neutral tool exposure

Now is the time to advance your analytic maturity and transform your glut of customer data into actionable information assets.  Learn more about The Modeling Agency’s courseware and register for an upcoming event.
 
TRAINING SCHEDULE
View The Modeling Agency’s training schedule with links to the full course details for each production.  Also reference the course series overview to understand the focus and orientation of each independent course, and how they may be taken as a progression.  Class seating is limited.  Reserve your space today:
[ >> http://the-modeling-agency.com/training-schedule << ]

LIVE WEBINAR
Not yet ready for public training, or you'd like a preview before registering?  Sign up for the next production of TMA's "Data Mining: Failure to Launch” – a free webinar presented by TMA's president and two senior consultants on how to get predictive modeling off the ground and into orbit.  Reference webinar details and sign up at:
[ >> http://www.the-modeling-agency.com/data-mining-webinar << ]


Sep 21
thru
Sep 24
Customer Experience Management Middle East Summit
Amwaj Rotana, Dubai
Visit: Web site

Customer experience is a critical factor in today’s competitive and connected global marketplace as customers have more presence, power and choice than ever before fueling the need to invest more in customer experience management. Recent Forrester research has shown that 89% of consumers will switch providers as a result of a poor experience. Customers expect a good experience, regardless of the company or industry. In fact companies nowadays consider Customer Experience Management (CEM) a key differentiator and they are thriving to enhance every element of the experience and ensure that the customer remains at the center of all business decisions.

Based on our intensive cross industry research, IQPC is proud to host the Customer Experience Management Middle East Summit taking place from 21-24 September 2014 in Amwaj Rotana, Dubai.

This event will bring together experts from key industries to share experiences and discuss critical challenges and innovative groundbreaking strategies and tools that help to achieve seamless and personalized customer experience across the entire customer journey.
For more information please visit the website http://bit.ly/1iUXmrT


Sep 22
thru
Sep 23
Data Analytics for Action & Impact
Washington, DC
Visit: Web site
Phone: (888) 742-2454 USA/CAN +1 (281) 667-4200 Option 3

Data Analytics for Action & Impact

The ability to make effective and timely decisions driven by valuable information hidden within a rapidly increasing mass of data is critical to the success of modern organizations and leaders. The advancement of analytic and reporting options, along with the proliferation of big data delivery platforms and analytic software suites create an environment where functional managers must rely heavily upon their analysts and IT staff for critical insight.

The intent of this course is to bridge the critical translation gap between team members that cause the vast majority of analytic projects to fall short of their potential. Managers who attend this class will establish a stronger appreciation of core analytic methods to better interpret and evaluate what the analyst gives them. Statisticians, IT professionals and analysts will learn how to approach data analysis in a strategic and purposeful way that translates well for leadership and insists on making analytics actionable and accountable.

Attend an upcoming event to obtain these key skills immediately:

  • Focus on core analytic issues, strategies, methods and techniques most appropriate for organizational decision making
  • Understand in plain English what the algorithms do, and how true descriptive analytics relate to decision support
  • Classify the four major types of analysis projects and match the best suited analytic methods
  • Unify project teams – from statisticians to leadership – in order to establish a common strategy, framework and process for greater coordination, efficiency, clarity and impact: 
    • For analysts to obtain clear direction on analytic goals and delivery requirements 
    • For leadership to better understand and trust what the analyst delivers
  • Implement a six-phase methodology for evaluating and validating business insights
  • Establish a solid foundation for more advanced analytic practices such as predictive modeling and data mining

This two-day intensive course will prepare functional managers and business practitioners to finally make sense of data analytics and take control of the analytic process. “Data Analytics for Action & Impact” develops core skills for business analytics and lays the foundation for data-intensive analytic projects that deliver insight, clarity, confidence and actionable decision support.

COURSE DETAILS, SCHEDULE, PRICING & REGISTRATION
destionationCRM subscribers may enjoy substantial savings from the standard registration fees. Class seating is limited. Don't miss your chance to attend. Review the details, then reserve your space today:
[ >> http://www.the-modeling-agency.com/data-analytics-training-course << ]


October
Oct 02
thru
Oct 04
Service Quality Institute Worldwide Customer Service Conference
Radisson Blu Mall of America - Minneapolis, MN
Visit: Web site
Phone: 800-548-0538 (US), 1-952-884-3311 (Intl.)

CLIENTS, USERS & COMPANIES

WHO WANT TO IMPROVE THEIR CUSTOMER SERVICE

The purpose of this conference is to learn from successful organizations that have been driving a service culture within their company. 

As a global leader in customer service excellence with over 40 years of experience, Service Quality Institute (SQI) is providing you with the ideal platform to meet customer service leaders from around the world and network with those who successfully drive service culture to improve their bottom line.

We expect a large percentage of participants to be from around the world.

Over 200 people from over 20 countries will be participating. Firms who have successfully been creating a service culture will be on the program. f you want to learn how to drive a service culture and focus on improving your customer experience, this Worldwide Conference will help you walk away with ideas that work and network with other successful leaders passionate about customer service from all over the world.

 Our speakers list includes:

 

  • Tom Raffio, President & CEO, Northeast Delta Dental (USA)
  • David Graebel, Chairman & Founder, Graebel Relocation Services (USA)
  • Eduard Kim, CEO & Founder, Technodom (Kazakhstan)
  • Tewolde Gebremariam, CEO, Ethiopian Airlines (Ethiopia)
  • Jessica Soule, Customer Quality Sr. Manager, Nissan Mexicana S.A. De. C.V. (Mexico)
  • Dr. Pete Johnson, Strategic Execution Specialist, Strategic Performance Institute (USA)
  • William Erio, Director General, PPF Pensions Fund (Tanzania)
  • Oscar M. Orozco, Sr. Director Secretario, Banco Promerica (El Salvador)
  • Eric Simon, Vice President & General Manager Urban Ski Areas, Vail Resorts (USA)

 

Conference host and moderator - John Tschohl, President, Service Quality Institute (USA)

 View the Conference Agenda

 Registration Fee: $500

If an invitation letter for a VISA is required, please contact us. 

Registration:

Latin America Carmen Velasco carmen@servicequality.com

Russia & CIS: Marina Lukyantseva marina@servicequality.com

Rest of the World: Tom Chapman tomchapman@servicequality.com


Oct 08
thru
Oct 10
European Show Trio for Business IT: CRM-expo (Leading Trade Fair for Customer Relationship Management), DMS EXPO (Leading Trade Fair for Enterprise Content Management), & IT & Business (Trade Fair for Business Solutions)
Messe Stuttgart Trade Fair Center, Stuttgart, Germany
Visit: Web site
E-mail: nicole.essawy@messe-stuttgart.us

DMS Expo has been organized successfully since 1995 and as we strive to show all aspects of corporate IT, we keep on adding value by co-locating other shows like recently the CRM-expo.

All 3 shows are providing a highly concentrated platform for 464 exhibitors and over 10,200 attendees for the European Market. It is not simply an opportunity to find new potential customers; it is also a good networking event and a very effective way of cementing relationships.

Nearly 60 % of all visitors were new to the Show Trio and 73 % would recommend it to other industry peers.

Our first-class accompanying program on key topics such as ERP, CRM, ECM and Output Management is aimed at addressing real business needs rather than high flown hypothetical situations.

The next event is also scheduled parallel to one of the largest traditional beer fests the "Cannstatter Volksfest". So mark your calendar and plan for some extra days to enjoy this cultural experience!

Please see more information by clicking on the below hyperlinks:

Exhibitor Brochure 2014  |  Exhibitor Directory 2013  |  Attendee breakdown & survey results 2013  |  Final Press Release 2013


November
Nov 03
thru
Nov 05
ICMI Contact Center Demo & Conference
Hyatt Regency Chicago
Visit: Web site

ICMI's Contact Center Demo & Conference is an excellent investment in your contact center and your own professional development. Through the increased knowledge, expanded contacts, and renewed enthusiasm that each attendee experiences, this event provides a significant value with outstanding returns. Produced by ICMI, a leader and partner in the contact center industry for over 30 years, you can trust that the educational program offers deep, meaningful content addressing the most current topics of the industry. If you are looking for technology or service solutions, the unique design of the Demo hall provides an atmosphere attendees love for exploring the latest trends and technology. Add to all that the amazing networking opportunities, and you can easily understand why this event is a favorite of contact center professionals.

Register with promo code DCRM and receive a $200 discount. View the Program.


December
Dec 03
thru
Dec 09
Predictive Analytics & Data Mining
Las Vegas, NV
Visit: Web site
Phone: (888) 742-2454 USA/CAN +1 (281) 667-4200 Option 3

PREDICTIVE ANALYTICS & DATA MINING 
Time to Get it Right.  We Can Show You How.
 
Successful analytics in the big data era does not start with data and software.  It starts with immersive hands-on training and goal-driven strategy.  The Modeling Agency’s analytic courseware spans all skill levels and analytic team roles.  Leadership and practitioners will collaborate more effectively to arrive at actionable results with measurable impact. 
 
Attend an upcoming event to obtain these key skills immediately:

  • Plan and prepare your predictive modeling projects effectively from the start
  • Identify, qualify and prioritize viable and actionable analytic opportunities
  • Establish a standardized model development process to implement across your team
  • Acquire the rare blend of tactical and strategic skills to really stand out in the analytics field
  • Take an incremental low-risk / high-impact approach to model development with vendor-neutral tool exposure

Now is the time to advance your analytic maturity and transform your glut of customer data into actionable information assets.  Learn more about The Modeling Agency’s courseware and register for an upcoming event.
 
TRAINING SCHEDULE
View The Modeling Agency’s training schedule with links to the full course details for each production.  Also reference the course series overview to understand the focus and orientation of each independent course, and how they may be taken as a progression.  Class seating is limited.  Reserve your space today:
[ >> http://the-modeling-agency.com/training-schedule << ]

LIVE WEBINAR
Not yet ready for public training, or you'd like a preview before registering?  Sign up for the next production of TMA's "Data Mining: Failure to Launch” – a free webinar presented by TMA's president and two senior consultants on how to get predictive modeling off the ground and into orbit.  Reference webinar details and sign up at:
[ >> http://www.the-modeling-agency.com/data-mining-webinar << ]


February
Feb 19
thru
Feb 20
Data Analytics for Action & Impact
Orlando, FL
Visit: Web site
Phone: (888) 742-2454 USA/CAN +1 (281) 667-4200 Option 3

Data Analytics for Action & Impact

The ability to make effective and timely decisions driven by valuable information hidden within a rapidly increasing mass of data is critical to the success of modern organizations and leaders. The advancement of analytic and reporting options, along with the proliferation of big data delivery platforms and analytic software suites create an environment where functional managers must rely heavily upon their analysts and IT staff for critical insight.

The intent of this course is to bridge the critical translation gap between team members that cause the vast majority of analytic projects to fall short of their potential. Managers who attend this class will establish a stronger appreciation of core analytic methods to better interpret and evaluate what the analyst gives them. Statisticians, IT professionals and analysts will learn how to approach data analysis in a strategic and purposeful way that translates well for leadership and insists on making analytics actionable and accountable.

Attend an upcoming event to obtain these key skills immediately:

  • Focus on core analytic issues, strategies, methods and techniques most appropriate for organizational decision making
  • Understand in plain English what the algorithms do, and how true descriptive analytics relate to decision support
  • Classify the four major types of analysis projects and match the best suited analytic methods
  • Unify project teams – from statisticians to leadership – in order to establish a common strategy, framework and process for greater coordination, efficiency, clarity and impact: 
    • For analysts to obtain clear direction on analytic goals and delivery requirements 
    • For leadership to better understand and trust what the analyst delivers
  • Implement a six-phase methodology for evaluating and validating business insights
  • Establish a solid foundation for more advanced analytic practices such as predictive modeling and data mining

This two-day intensive course will prepare functional managers and business practitioners to finally make sense of data analytics and take control of the analytic process. “Data Analytics for Action & Impact” develops core skills for business analytics and lays the foundation for data-intensive analytic projects that deliver insight, clarity, confidence and actionable decision support.

COURSE DETAILS, SCHEDULE, PRICING & REGISTRATION
destionationCRM subscribers may enjoy substantial savings from the standard registration fees. Class seating is limited. Don't miss your chance to attend. Review the details, then reserve your space today: 
[ >> http://www.the-modeling-agency.com/data-analytics-training-course << ]

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