REVOLUTIONALIZE THE CUSTOMER EXPERIENCE
Today’s customers demand personalized, high quality service in the channel they want, when they want it – and they can (and do!) tell the world if you don’t meet their expectations. This reality, combined with advances in self-service, is forcing a transformation in our industry. Mechanistic, siloed contact centers are a thing of the past – delighting customers today requires a more complex, holistic, networked approach to service, which has implications for every aspect of contact center operations and strategy. This year’s conference program has been specifically designed to help you navigate these issues and deliver the service necessary to revolutionize the customer experience.
Produced by ICMI, Contact Center Expo & Conference (formerly ACCE) is known worldwide as an essential forum for educational growth, top networking, and the sharing of significant and proven best practices. This year, ICMI is proud to welcome keynote speakers Bill Rancic and Matt Dixon. Attendees can have breakfast with directors and VPs from industry giants such as Wells Fargo, Seattle Public Utilities and Oppenheimer Funds, as well as hear from top industry speakers Brad Cleveland, Jeff Toister, Lori Bocklund, Rose Polchin, Richard Snow, Art Schoeller and many more. Case Studies will be presented by Sprint, McKesson, JD Power, Pearson, Vanguard Insurance, Symantec, Priceline.com, MyLife.com and more. Also offered are multiple site tours, workshops, and networking occasions plus opportunities to explore new technologies. With so much to do and see, attendees can create an experience that meets their unique needs.
FULL COURSE DETAILS, SCHEDULE, PRICING & REGISTRATION
destinationCRM subscribers enjoy savings from the standard registration fees. Use code DCRM3 and receive $200 off the current pricing. Offer expires April 30, 2014. Total savings of $400 if you register before March 21, 2014. Review the details, and then register today: http://www.icmi.com/ccexpo