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Events Calendar

Need a better understanding of CRM? Want to know what CRM has done for companies like yours? Here's a list of upcoming shows, conferences and other events that focus on the CRM market.

April
Apr 29
thru
May 01
B-to-B Customer Experience Summit
Arizona Biltmore; Scottsdale, AZ
Visit: Web site
Phone: 317-843-8651
E-mail: bdrlich@walkerinfo.com

Focused on the latest and best customer strategies for B-to-B companies, we’ll help companies go beyond customer listening to become more intelligent about their customers. Engaging workshops and networking will be aimed at sharing expert advice and best practices.

The results of two groundbreaking studies will be release at the Summit. The Value of Making it Easy is focused on the impact of improving the ease of doing business and Data Rich, Insight Poor is focused on creating meaningful insights from today’s flood of customer data.Other topics will include B-to-B journey mapping, going (way) beyond surveys, social media for B-to-B, creating a customer-focused culture, measuring the impact of CX initiatives, CX through the supply chain, data visualization to drive action, using analytics to be predictive and prescriptive, data governance for CX leaders, and much more.

If you are a customer experience leader in a business-to-business organization, this is the event for you.


Apr 30
thru
May 01
Transforming Data to Decisions
Washington, DC
Visit: Web site
Phone: (888) 742-2454 USA/CAN +1 (281) 667-4200 Option 3

Transforming Data to Decisions
An Actionable Foundation for Data Analytics

The ability to make effective and timely decisions driven by valuable information hidden within a rapidly increasing mass of data is critical to the success of modern organizations and leaders. The advancement of analytic and reporting options, along with the proliferation of big data delivery platforms and analytic software suites create an environment where functional managers must rely heavily upon their analysts and IT staff for critical insight.

The intent of this course is to bridge the critical translation gap between team members that cause the vast majority of analytic projects to fall short of their potential. Managers who attend this class will establish a stronger appreciation of core analytic methods to better interpret and evaluate what the analyst gives them. Statisticians, IT professionals and analysts will learn how to approach data analysis in a strategic and purposeful way that translates well for leadership and insists on making analytics actionable and accountable.

Attend an upcoming event to obtain these key skills immediately:

  • Focus on core analytic issues, strategies, methods and techniques most appropriate for organizational decision making
  • Understand in plain English what the algorithms do, and how true descriptive analytics relate to decision support
  • Classify the four major types of analysis projects and match the best suited analytic methods
  • Unify project teams – from statisticians to leadership – in order to establish a common strategy, framework and process for greater coordination, efficiency, clarity and impact: 
    • For analysts to obtain clear direction on analytic goals and delivery requirements 
    • For leadership to better understand and trust what the analyst delivers
  • Implement a six-phase methodology for evaluating and validating business insights
  • Establish a solid foundation for more advanced analytic practices such as predictive modeling and data mining

This two-day intensive course will prepare functional managers and business practitioners to finally make sense of data analytics and take control of the analytic process. “Transforming Data to Decisions” develops core skills for business analytics and lays the foundation for data-intensive analytic projects that deliver insight, clarity, confidence and actionable decision support.

COURSE DETAILS, SCHEDULE, PRICING & REGISTRATION
destionationCRM subscribers may enjoy substantial savings from the standard registration fees. Class seating is limited. Don't miss your chance to attend. Review the details, then reserve your space today:
[ >> http://www.the-modeling-agency.com/data-analytics-training-course << ]


May
May 05
thru
May 09
Predictive Analytics & Data Mining
Washington, DC
Visit: Web site
Phone: (888) 742-2454 USA/CAN +1 (281) 667-4200 Option 3

PREDICTIVE ANALYTICS & DATA MINING
Time to Get it Right.  We Can Show You How.
 
Successful analytics in the big data era does not start with data and software.  It starts with immersive hands-on training and goal-driven strategy.  The Modeling Agency’s analytic courseware spans all skill levels and analytic team roles.  Leadership and practitioners will collaborate more effectively to arrive at actionable results with measurable impact.
 
Attend an upcoming event to obtain these key skills immediately:

  • Plan and prepare your predictive modeling projects effectively from the start
  • Identify, qualify and prioritize viable and actionable analytic opportunities
  • Establish a standardized model development process to implement across your team
  • Acquire the rare blend of tactical and strategic skills to really stand out in the analytics field
  • Take an incremental low-risk / high-impact approach to model development with vendor-neutral tool exposure

Now is the time to advance your analytic maturity and transform your glut of customer data into actionable information assets.  Learn more about The Modeling Agency’s courseware and register for an upcoming event.
 
TRAINING SCHEDULE
View The Modeling Agency’s training schedule with links to the full course details for each production.  Also reference the course series overview to understand the focus and orientation of each independent course, and how they may be taken as a progression.  Class seating is limited.  Reserve your space today:
[ >> http://the-modeling-agency.com/training-schedule << ]

LIVE WEBINAR
Not yet ready for public training, or you'd like a preview before registering?  Sign up for the next production of TMA's "Data Mining: Failure to Launch” – a free webinar presented by TMA's president and two senior consultants on how to get predictive modeling off the ground and into orbit.  Reference webinar details and sign up at:
[ >> http://www.the-modeling-agency.com/data-mining-webinar << ]


May 06
thru
May 09
Contact Center Expo & Conference
Visit: Web site

REVOLUTIONALIZE THE CUSTOMER EXPERIENCE

Today’s customers demand personalized, high quality service in the channel they want, when they want it – and they can (and do!) tell the world if you don’t meet their expectations. This reality, combined with advances in self-service, is forcing a transformation in our industry. Mechanistic, siloed contact centers are a thing of the past – delighting customers today requires a more complex, holistic, networked approach to service, which has implications for every aspect of contact center operations and strategy. This year’s conference program has been specifically designed to help you navigate these issues and deliver the service necessary to revolutionize the customer experience.

Produced by ICMI, Contact Center Expo & Conference (formerly ACCE) is known worldwide as an essential forum for educational growth, top networking, and the sharing of significant and proven best practices. This year, ICMI is proud to welcome keynote speakers Bill Rancic and Matt Dixon. Attendees can have breakfast with directors and VPs from industry giants such as Wells Fargo, Seattle Public Utilities and Oppenheimer Funds, as well as hear from top industry speakers Brad Cleveland, Jeff Toister, Lori Bocklund, Rose Polchin, Richard Snow, Art Schoeller and many more. Case Studies will be presented by Sprint, McKesson, JD Power, Pearson, Vanguard Insurance, Symantec, Priceline.com, MyLife.com and more. Also offered are multiple site tours, workshops, and networking occasions plus opportunities to explore new technologies. With so much to do and see, attendees can create an experience that meets their unique needs.

FULL COURSE DETAILS, SCHEDULE, PRICING & REGISTRATION

destinationCRM subscribers enjoy savings from the standard registration fees. Use code DCRM3 and receive $200 off the current pricing. Offer expires April 30, 2014. Total savings of $400 if you register before March 21, 2014. Review the details, and then register today:  http://www.icmi.com/ccexpo


May 13
thru
May 14
Customer Loyalty 2014 Conference
Boston, MA
Visit: Web site
Phone: 312-540-3000
E-mail: robiny@marcusevansche.com

Customer Loyalty 2014 will provide customer loyalty professionals with a deeper understanding of the key issues affecting the design and delivery of a consistent, meaningful and rewarding customer loyalty program to achieve an ever-growing and active customer base.

Benefit from two days of case study presentations from Zappos.com, Hilton Worldwide, Bing, and many others! Attendees will be afforded with the opportunity to interact with speakers and their peers in a classroom-style setting that will encourage audience engagement and participation. Seating is limited to maintain an intimate educational environment that will cultivate the knowledge and experience of all participants.

destinationCRM.com subscribers receive $200 off their registration fee! Not valid for previously registered attendees. For more information, please contact Robin Yegelwel at (312) 540-3000 ext. 6483 or robiny@marcusevansch.com   


June
Jun 24
thru
Jun 25
Utility Commercial and Industrial Account Management Conference
Atlanta, GA
Visit: Web site

Building on the success of the thriving Utility Customer Experience and Call Center Series, the marcusevans Utility Commercial and Industrial Account Management Conference will focus on strengthening commercial and industrial customerBuilding on the success of the thriving Utility Customer Experience and Call Center Series, the marcusevans Utility Commercial and Industrial Account Management Conference will focus on strengthening commercial and industrial customer relationships by enhancing communication, utilizing cost management programs, and identifying various energy efficiency and demand response options and technologies.

 


July
Jul 10
thru
Jul 11
Transforming Data to Decisions
Denver, CO
Visit: Web site
Phone: (888) 742-2454 USA/CAN +1 (281) 667-4200 Option 3

Transforming Data to Decisions
An Actionable Foundation for Data Analytics

The ability to make effective and timely decisions driven by valuable information hidden within a rapidly increasing mass of data is critical to the success of modern organizations and leaders. The advancement of analytic and reporting options, along with the proliferation of big data delivery platforms and analytic software suites create an environment where functional managers must rely heavily upon their analysts and IT staff for critical insight.

The intent of this course is to bridge the critical translation gap between team members that cause the vast majority of analytic projects to fall short of their potential. Managers who attend this class will establish a stronger appreciation of core analytic methods to better interpret and evaluate what the analyst gives them. Statisticians, IT professionals and analysts will learn how to approach data analysis in a strategic and purposeful way that translates well for leadership and insists on making analytics actionable and accountable.

Attend an upcoming event to obtain these key skills immediately:

  • Focus on core analytic issues, strategies, methods and techniques most appropriate for organizational decision making
  • Understand in plain English what the algorithms do, and how true descriptive analytics relate to decision support
  • Classify the four major types of analysis projects and match the best suited analytic methods
  • Unify project teams – from statisticians to leadership – in order to establish a common strategy, framework and process for greater coordination, efficiency, clarity and impact: 
    • For analysts to obtain clear direction on analytic goals and delivery requirements 
    • For leadership to better understand and trust what the analyst delivers
  • Implement a six-phase methodology for evaluating and validating business insights
  • Establish a solid foundation for more advanced analytic practices such as predictive modeling and data mining

This two-day intensive course will prepare functional managers and business practitioners to finally make sense of data analytics and take control of the analytic process. “Transforming Data to Decisions” develops core skills for business analytics and lays the foundation for data-intensive analytic projects that deliver insight, clarity, confidence and actionable decision support.

COURSE DETAILS, SCHEDULE, PRICING & REGISTRATION
destionationCRM subscribers may enjoy substantial savings from the standard registration fees. Class seating is limited. Don't miss your chance to attend. Review the details, then reserve your space today:
[ >> http://www.the-modeling-agency.com/data-analytics-training-course << ]


Jul 14
thru
Jul 18
Predictive Analytics & Data Mining
Denver, CO
Visit: Web site
Phone: (888) 742-2454 USA/CAN +1 (281) 667-4200 Option 3

PREDICTIVE ANALYTICS & DATA MINING
Time to Get it Right.  We Can Show You How.
 
Successful analytics in the big data era does not start with data and software.  It starts with immersive hands-on training and goal-driven strategy.  The Modeling Agency’s analytic courseware spans all skill levels and analytic team roles.  Leadership and practitioners will collaborate more effectively to arrive at actionable results with measurable impact.
 
Attend an upcoming event to obtain these key skills immediately:

  • Plan and prepare your predictive modeling projects effectively from the start
  • Identify, qualify and prioritize viable and actionable analytic opportunities
  • Establish a standardized model development process to implement across your team
  • Acquire the rare blend of tactical and strategic skills to really stand out in the analytics field
  • Take an incremental low-risk / high-impact approach to model development with vendor-neutral tool exposure

Now is the time to advance your analytic maturity and transform your glut of customer data into actionable information assets.  Learn more about The Modeling Agency’s courseware and register for an upcoming event.
 
TRAINING SCHEDULE
View The Modeling Agency’s training schedule with links to the full course details for each production.  Also reference the course series overview to understand the focus and orientation of each independent course, and how they may be taken as a progression.  Class seating is limited.  Reserve your space today:
[ >> http://the-modeling-agency.com/training-schedule << ]

LIVE WEBINAR
Not yet ready for public training, or you'd like a preview before registering?  Sign up for the next production of TMA's "Data Mining: Failure to Launch” – a free webinar presented by TMA's president and two senior consultants on how to get predictive modeling off the ground and into orbit.  Reference webinar details and sign up at:
[ >> http://www.the-modeling-agency.com/data-mining-webinar << ]


August
Aug 18
thru
Aug 20
CRM Evolution
New York Marriott Marquis
Visit: Web site

There’s a direct correlation between advancements in communication technologies and customer expectations—naturally, as one increases, so does the other. That’s why organizations must master each communication channel (social, mobile, phone, Web, email, etc.), providing as much information as customers want and as quickly as they need it. But that’s not all. As customers traverse channels, their customer, product, or company information must accompany them. Additionally, companies will have to leverage analytics from each of these channels to consistently create positive customer experiences across all interaction channels. It might sound like a daunting task, but it’s not—especially with guidance from the right professionals. 
 
Fortunately, you can find the biggest collection of the brightest and most influential people in the CRM industry at the CRM Evolution conference. Conference Chair Paul Greenberg and the editors of CRM magazine are working together again to bring you some of the best CRM analysts and consultants, project leaders, and vendors in the industry.
 
CRM Evolution will be co-located with the Customer Service Experience and SpeechTEK conferences.  

Aug 18
thru
Aug 20
Customer Service Experience
New York Marriott Marquis
Visit: Web site

Savvy customer care professionals understand that providing exceptional customer service goes beyond the telephone. Today, organizations must provide exceptional customer service on traditional and new communication channels—which includes social media and mobile devices. It’s clear that the much-anticipated multichannel customer service environment is here.
 
However, technology alone is not enough to improve the customer service experience—rather, it is just one component of an overall strategy that also encompasses process optimization and process re-engineering. The best customer service experience strategies are aligned with customer needs and require enterprises to develop and maintain a clear line of sight to their customers across various touch points.
 
To shed more light on the many moving parts needed for a successful customer service and support strategy, we’ve created the Customer Service Experience conference. The event will provide attendees with the following:
-The latest trends in the customer service market and the broader customer experience industry
-Exposure to a greater breadth and depth of customer service and support topics, professionals, and solutions
-Enterprise best practices in building and managing complex multichannel operations
-Perspective into enterprise rollouts and success criteria for new interaction channels, such as mobile and social customer service
-Ways to leverage data to evolve a multichannel operation into a cross-channel strategy
 
Customer Service Experience will be co-located with SpeechTEK and CRM Evolution.

Aug 18
thru
Aug 20
SpeechTEK
New York Marriott Marquis
Visit: Web site

There’s no doubt that speech technology is becoming more pervasive. Whether it’s for IVRs, call center analytics, voice biometrics, intelligent personal assistants (inspired by Apple’s Siri software), or multimodal applications, organizations are relying on speech technology more than ever before.
 
Learn how to leverage these solutions and more for your enterprise at SpeechTEK, the largest U.S. conference and expo focusing on the most advanced uses of speech technology. It is the best event to network with speech technology practitioners and learn from the brightest minds in the industry.
 
SpeechTEK will be co-located with the CRM Evolution and Customer Service Experience conferences. 

October
Oct 08
thru
Oct 10
European Show Trio for Business IT: CRM-expo (Leading Trade Fair for Customer Relationship Management), DMS EXPO (Leading Trade Fair for Enterprise Content Management), & IT & Business (Trade Fair for Business Solutions)
Messe Stuttgart Trade Fair Center, Stuttgart, Germany
Visit: Web site
E-mail: nicole.essawy@messe-stuttgart.us

DMS Expo has been organized successfully since 1995 and as we strive to show all aspects of corporate IT, we keep on adding value by co-locating other shows like recently the CRM-expo.

All 3 shows are providing a highly concentrated platform for 464 exhibitors and over 10,200 attendees for the European Market. It is not simply an opportunity to find new potential customers; it is also a good networking event and a very effective way of cementing relationships.

Nearly 60 % of all visitors were new to the Show Trio and 73 % would recommend it to other industry peers.

Our first-class accompanying program on key topics such as ERP, CRM, ECM and Output Management is aimed at addressing real business needs rather than high flown hypothetical situations.

The next event is also scheduled parallel to one of the largest traditional beer fests the "Cannstatter Volksfest". So mark your calendar and plan for some extra days to enjoy this cultural experience!

Please see more information by clicking on the below hyperlinks:

Exhibitor Brochure 2014  |  Exhibitor Directory 2013  |  Attendee breakdown & survey results 2013  |  Final Press Release 2013

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