Join us August 24-26 as we bring you a conference that is geared toward not only showing you how to retain customers in a difficult economy, but also how to get them to commit to you in good times as well. Loyalty, advocacy, community, and engagement are the desired states of involvement with customers that this conference is designed to help you achieve.

Give us a shot and we'll show you how to:

• Streamline business processes
• Increase profitability
• Create great customer experiences
• Improve customer satisfaction and loyalty
• Generate high returns on CRM investments
• Prepare for customer trends that are reshaping the marketplace
• Leverage technologies that will change customer relationships
• Benefit from Web 2.0 and Social CRM

This conference is looking at where CRM is, where it is going now, and where it will be in the future. Along the three-track path we are providing are a number of roads that will meet your specific interests. Please join us on August 24–26, at the Marriott Marquis in New York City for a great event and even better learning experience.

INTERESTING FACT FROM THE CONFERENCE CHAIR: It’s also important to note that the CRM industry has been less affected by the economic crisis than most sectors. CRM is still projected to grow at a decent clip despite the downturn.

Register today and find out how CRM Evolution can help bring your CRM efforts to the next level!

Speech technology has become a strategic asset for today’s enterprises. In call centers, it is fulfilling the dual promises of reducing costs and improving customer satisfaction by enabling self-service through IVR systems while offering a positive and engaging interaction. More speech vendors are furthering these efforts by delivering their solutions via the on-demand model, making their solutions available at a lower cost. But the latest developments in speech technology don’t end there. Find out how speech technologies can help you improve your business when you attend SpeechTEK 2009!

SpeechTEK 2009 is the world’s biggest speech technology conference and exhibition. Nowhere else can you find so much information on the latest ideas, technologies, services, and solutions. This year, we offer more leading-edge information and opportunities for interaction with industry movers and shakers.

Strativity Group, Inc., the company that brings you the annual CEM Benchmark Study and the CEM Certification Program, now delivers the next-generation customer experience management (CEM) event.

The Exceptional Customer Experience (ECE) Summit is a 1-day, interactive workshop dedicated to making customer experience a live and profitable reality within your organization. It is designed with two critical principles in mind—practicality and execution. Every idea and concept that will be presented has been tested in a real corporate environment and worked! We are committed to sharing practical best and next practices that will transform your organization’s customer experience so it is profitable, delightful, and engaging.

In a world of increased commoditization and price pressure, now more than ever, you need to make customer experience your differentiator to defend your customer base and grow the business. The time is now. The ideas are practical. The place is the ECE Summit.

Register today!