Now in its 18th year, the CRMC is the top event for Retail Marketing & CRM Executives. The retail case study lineup is outstanding and includes Express, GNC, hhgregg, Metro, Michael’s Stores, and many more. In addition, industry-spanning experts will be discussing topics ranging from the ROI of Social Media to the Economy and the Fundamentals of Customer Value. With retailers representing over 100 top retail chains in attendance, the networking opportunities at this event are unmatched anywhere else in the industry. The 2012 Agenda can be viewed here: http://www.thecrmc.com/conference-overview. This event only comes once a year, and will sell out. Space is limited to 500. Be sure to register soon at http://www.thecrmc.com/register.

Multi-Day Call Center Training to Improve Your Center's Performance

If you're a call center professional looking to enhance your knowledge on a wide range of subjects, the ICMI Training Symposium - taking place June 19-22 in Philadelphia - is the place to be. Value-priced passes - extending from one to four days - cover an array of critical industry topics ranging from strategy to hands-on coaching, from financials to leadership style. And with seven different courses to choose from, you can customize your learning experience by focusing on the specific areas that meet your interest.

Event Highlights

• Select from seven training courses ONLY available at Symposiums
• Acquire key expertise in critical areas of call center learning
• Participate in multiple networking opportunities
• Minimize travel and time away from your center - while maximizing your return
• Visit Philadelphia, a dynamic place where big city excitement meets hometown charm

Learn more.

DEMYSTIFY PREDICTIVE ANALYTICS and learn how experts mine highly valuable and impactful prospective insight from within your existing data through an intensive vendor-neutral course series.  Learn what really works in predictive modeling and dive straight into the training designed to get you up to speed faster and more effectively than any other program available.  Highly seasoned consultants convey a comprehensive and highly pragmatic view of data mining from two distinctly different yet highly complementary orientations. 

Predictive modeling is a powerful tool for boosting campaign performance and targeting the allocation of your marketing resources.  It allows you to ask what-if type questions of your data base.  Do you know who your best customers are and why?  What are they likely to purchase next?  Which customers are about to leave?  What are the best treatments to those who will be most influenced, and who should not be contacted at all?  How can you target and acquire new customers who will perform just like your most profitable? 

COURSE DETAILS, SCHEDULE, PRICING, AND REGISTRATION
destionationCRM subscribers may enjoy substantial savings from the standard registration fees.  Class seating is limited. Don't miss your chance to attend.  Review the details, then reserve your space today: 
http://www.the-modeling-agency.com/dest-crm 
 
INTRODUCTORY WEBINAR
Not ready to register for public training just yet?  Sign up for The Modeling Agency's 1-hour live webinar "Data Mining: Failure to Launch" at no charge to learn how get predictive modeling off the ground and into orbit.  Reference full details and sign up at:
http://www.the-modeling-agency.com/webinar

Social CRM has matured and has helped bring CRM to new levels. Younger practitioners think that CRM includes the social channels and strategies for social customers as part of a multichannel effort—probably not quite in those terms, but you catch the drift. That means that when CRM Evolution does what it does, which is typically bring together the best minds of CRM, the discussion around what we all now call just “social” is part of the bulk of the panels and speeches. Yet, what we have always thought CRM traditionally involved—which is the processes, the technologies, the programs, the strategies and the behaviors and interactions of the customers with their favorite companies—hasn’t gone away. We not only are reflecting the trends—and are genuinely in sync with their movement—we have a mix of vendors, practitioners, and thought leaders, that, all bias aside, is the most powerful in the industry. 

This promises to be the hottest CRM Evolution ever! Join us at the New York Marriott Marquis in August as we continue to explore the many ways CRM can improve the way you do business. 

New Event - Save the Dates!

The Customer Service Experience conference brings high-level technology buyers and an impressive collection of industry influencers to one location.

This co-located event will be covered by CRM magazine, Speech Technology magazine, and other business and technology publications.

Multi-Day Call Center Training to Improve Your Center's Performance

If you're a call center professional looking to enhance your knowledge on a wide range of subjects, the ICMI Training Symposium - taking place August 21-24 in Minneapolis - is the place to be. Value-priced passes - extending from one to four days - cover an array of critical industry topics ranging from strategy to hands-on coaching, from leadership style to home agents. And with seven different courses to choose from, you can customize your learning experience by focusing on the specific areas that meet your interest.

Event Highlights

• Select from seven training courses ONLY available at Symposiums
• Acquire key expertise in critical areas of call center learning
• Participate in multiple networking opportunities
• Minimize travel and time away from your center - while maximizing your return

Learn more.