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While he remains as executive chairman and CTO, Catz and Hurd will share CEO duties.
Miscommunication and division between lines of business can spell a customer exodus. (Featured on SmartCustomerService.com.)
Growing customer demand is behind the addition of a CRM system to HubSpot's marketing platform
Updates to Microsoft Dynamics CRM Online and Microsoft Dynamics Marketing will help marketers and salespeople collaborate more effectively.
The solution helps sales teams predict quarterly sales through machine learning.
New reporting feature predicts customer satisfaction level.
It may take a village to keep your customers happy and improve your bottom line, but you need patience. (Featured on SmartCustomerService.com.)
New tool reduces scheduling conflict and streamlines campaign execution.
OutMarket will cater to midsize companies' marketing needs.
Companies that ignore this generation can kiss their brands good-bye. (Featured on SmartCustomerService.com.)
Apps support devices from Epson, Jawbone, Meta, Oculus, and Vuzix
Action buttons help brands extend engagement outside of apps.
The new tool allows brands to make Instagram images shoppable.
Mad Mimi's technology will enable GoDaddy's small-business customers to better connect with clients.
New self-serve testing solution lets users determine who sees proposed changes.
The sports industry uses social media to connect with fans during slow periods.
Brands need to revise their digital, mobile, and call center strategies.
Want to really please your customers? Step away from technology for a minute and go old school. (Featured on SmartCustomerService.com
Good products are not enough to engage customers in the digital age.
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