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The $9.3 billion acquisition could herald more deals involving the industry's big players, experts say.
As brands increasingly strive to provide self-service options for customers to solve straightforward problems quickly and efficiently, contact centers are taking on new roles. (Featured on SmartCustomerService.com.)
Zoho gives its CRM interface a makeover, unveils new sales efficiency tools, and opens its app store.
The integration provides Localytics customers with insight into the behaviors of users acquired from DoubleClick campaigns.
The contact management solution now gives subscribers access to the Act! Connect Link integration tool.
The solution aims to assist financial services providers in complying with industry regulations.
Macy's On Call unites Satisfi's intelligent engagement platform with IBM Watson cognitive technology to create an in-store mobile companion that assists customers.
The acquisition will unite Nuance's IVR solutions and TouchCommerce's omnichannel offerings under a common umbrella.
The new capabilities can automate, manage, and execute time-consuming, manual, and repetitive business processes. (Featured on SmartCustomerService.com.)
Mozenda users can now add the web as a direct-input data source.
The social selling tool gets a makeover for Salesforce.com, Gmail, and mobile devices.
The new integrations—with Premiere Pro, After Effects, Photoshop, and Illustrator—aim to streamline workflows for marketing and promotional campaigns.
Zendesk Automatic Answers is powered by machine learning to help customers solve their inquiries without having to go through contact center agents. (Featured on SmartCustomerService.com.)
SocialCX helps companies enhance their online reputation with quick responses to customer reviews and social feedback
The platform aims to help customer-facing professionals mine data for stronger business insights.
The extended alliance will see enhancements to Sitecore's offerings for Microsoft Azure.
New features aim to bolster account-based marketing and sales strategies.
The company is continuing to roll out features dedicated to the social customer service space. (Featured on SmartCustomerService.com.)
The latest release of NICE's recording platform provides deeper business insights across channels, including chat and Skype for Business. (Featured on SmartCustomerService.com.)
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