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The enhancements are designed to help sales reps quickly master their pitches.
The alliance aims to help companies deliver personalized experiences to customers, while the new releases promote AI and collaboration.
The Consumer Review Fairness Act would make it illegal for companies to prevent consumers from writing bad reviews.
Customer service solutions providers Cisco and Salesforce.com announced a strategic alliance earlier this week that brings together their respective customer service solutions. (Featured on SmartCustomerService.com.)
The new features are designed to strengthen live video streaming sales and marketing strategies.
The company released the latest version of its project management tool Hanalyzer, as well as SAP HANA express edition, a streamlined version of its platform.
At its annual user conference, Oracle releases a set of tools to help business users glean insights from their customer data.
On days one and two of its annual user conference, the vendor expands its cloud-based product portfolio with 'next generation' applications that learn over time.
Salesforce Einstein brings AI capabilities to every Salesforce Cloud.
West has added multichannel capabilities to its Cloud Contact Center, including support for email, web chat, and text; network-based queuing; and inbound and outbound call blending. (Featured on SmartCustomerService.com.)
A review on Trustpilot will automatically generate a customer service ticket in Zendesk so that agents can be immediately alerted and can appropriately respond. (Featured on SmartCustomerService.com.)
The enhancement allows contact centers to infuse Visual IVRs with data from their back-office systems. (Featured on SmartCustomerService.com.)
The new initiative enables Sales Navigator to integrate with leading CRM systems.
The new marketplace makes it easier for companies to customize transactional documents .
The solution, which features a creative library and an ad builder, integrates with Getty Images and YouTube.
AI tools can perform certain tasks faster and more efficiently than people, but a recent customer service hiccup from travel planning company Skyscanner serves as a reminder that, however powerful it is, AI won't be a catch-all tool for customer support. (Featured on SmartCustomerService.com.)
[24]7 is partnering with Amdocs to deliver intelligent, personalized customer support across all service channels for the telecommunications industry. (Featured on SmartCustomerService.com.)
The framework is designed to help companies get up and running with their web-based customer community pages.
The new solution identifies untapped revenue opportunities in the sales pipeline.
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