Kate Leggett
Kate Leggett
VP and Prinicpal Analyst
Forrester Research
Kate is a leading expert on CRM and customer service strategies. Her research focuses on helping organizations establish and validate CRM and customer service strategies strategies, prioritize and focus customer service projects, facilitate CRM vendor selection, and plan for project success. She is also a published author on CRM and customer service trends and best practices.
CRM Evolution 2016
CRM Evolution 2015
Wednesday, August 19, 2015
CRM Evolution 2014
Wednesday, August 20, 2014
CRM Evolution 2012
CRM Evolution 2011