Justin Robbins
Justin Robbins
Group Community Director
HDI & ICMI
Justin Robbins is a customer experience and talent development expert with over a decade of experience leading customer service organizations. As HDI & ICMI's Community Director, he leads their research programs, content strategy, and customer engagement initiatives. His infectious enthusiasm for the customer service industry has led him to be a writer, social enthusiast, and sought-after speaker on topics such as employee engagement, key performance indicators, and motivational business leadership.