April 9-11, 2018 | Renaissance Washington DC Hotel

Registration

Brent Leary

Brent Leary
Partner
CRM Essentials

Brent Leary is a CRM industry analyst, speaker and award winning blogger. He's co-founder of CRM Essentials, an Atlanta-based Social CRM advisory firm.

Recognized by InsideCRM as one of 2007's 25 most influential industry leaders, Leary also is a past recipient of CRM Magazine's Most Influential Leader Award.

In 2009 Leary co-authored Barack 2.0: Social Media Lessons for Small Business.

CRM Evolution 2018

Tuesday, April 10, 2018

10:45 a.m. - 11:30 a.m. A201: Customer Engagement in the Voice-First Era


CRM Evolution 2017


CRM Evolution 2016

Tuesday, May 24, 2016

8:00 a.m. - 8:45 a.m. SD1: Breakfast With the Influencers Panel


CRM Evolution 2015


CRM Evolution 2014

Tuesday, August 19, 2014

8:00 a.m. - 8:45 a.m. SD1: Breakfast With the Influencers Panel

Wednesday, August 20, 2014

10:00 a.m. - 10:45 a.m. A302: Customer Innovation and the Amazon Model

CRM Evolution 2013

Tuesday, August 20, 2013

8:00 a.m. - 8:45 a.m. SD2: Breakfast With the Influencers Panel

Wednesday, August 21, 2013

8:00 a.m. - 8:45 a.m. SD4: The Making of a CRM Idol
10:00 a.m. - 10:45 a.m. A302: The Rise of the Subscription Economy

CRM Evolution 2012

Tuesday, August 14, 2012

8:00 a.m. - 8:45 a.m. SD2: Breakfast With the Influencers Panel

Wednesday, August 15, 2012

8:00 a.m. - 8:45 a.m. SD5: The Making of a CRM Idol
9:00 a.m. - 9:45 a.m. A301: How Amazon Became the Customer Engagement Model for Social Commerce

CRM Evolution 2011

Monday, August 8, 2011

1:15 p.m. - 2:00 p.m. A103: Merging CRM With SCRM

Wednesday, August 10, 2011

10:00 a.m. - 10:45 a.m. B302: The Convergence of CRM and Marketing Automation for SMBs
Keynote 11:45 a.m. - 12:30 p.m. CLOSING PANEL: Delivering on SCRM’s Promise

CRM Evolution 2010


Wednesday, August 4, 2010

11:45 a.m. - 12:30 p.m. CLOSING PANEL: CRM and Social CRM— Bringing It All Together

Monday, August 2, 2010

3:15 p.m. - 4:00 p.m. C104: PANEL: Building a Successful and Profitable CRM Application

CRM Evolution 2009

Tuesday, August 25 2009

5:15 p.m. - 5:30 p.m. CRM Playaz
1:45 p.m. - 2:30 p.m. B203: CRM and the Socially Empowered Customer

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