Bill Patterson
Bill Patterson
SVP & GM
Service Cloud
Salesforce
Bill? ?Patterson? ?is? ?senior? ?vice? ?president? ?and? ?general? ?manager? ?of? ?Service? ?Cloud,? ?the? ?world’s? ?#1 customer? ?service? ?platform.? ?In? ?this? ?role,? ?he? ?leads? ?the? ?product? ?direction,? ?platform? ?innovation? ?and customer? ?success? ?for? ?Service? ?Cloud.
A? ?former? ?software? ?engineer? ?and? ?enterprise? ?solutions? ?architect,? ?Bill? ?joins? ?Salesforce? ?after? ?a 14-year? ?career? ?at? ?Microsoft,? ?where? ?he? ?held? ?various? ?leadership? ?roles? ?across? ?product? ?strategy, product? ?management,? ?product? ?marketing? ?and? ?software? ?engineering.? ?During? ?his? ?career,? ?Bill’s focus? ?has? ?been? ?helping? ?Fortune? ?1000? ?organizations? ?achieve? ?success? ?in? ?designing? ?and? ?deploying strategic? ?customer? ?service,? ?contact? ?center,? ?field? ?service? ?and? ?digital? ?service? ?engagement solutions.? ?His? ?passion? ?is? ?helping? ?service? ?organizations? ?leverage? ?Service? ?Cloud? ?to? ?drive? ?new forms? ?of? ?customer? ?engagement? ?and? ?elevate? ?the? ?strategic? ?importance? ?of? ?customer? ?service? ?as? ?a foundation? ?for? ?product? ?innovation? ?and? ?brand? ?differentiation? ?to? ?drive? ?new? ?business? ?growth.