Monday, April 24, 2017
Opening Keynote - Speeding to Success: Quantifying the Customer Experience
The Death of a Salesman
Sales Transformation:Culture Still Eats Strategy for Breakfast!
Maximize Customer Experience With Data-Driven Insights
Solution Session - Microsoft
Adaptive Selling in the Digital Era
The Death of the Sales Funnel
View From the Crowd: Digital Marketing
The Marketer’s Cookbook: Recipes for Using Predictive Analytics
Mobilize Your Marketing
Solution Sessions - Salesforce
Turning Customers into Brand Advocates
A Practical Guide to Account-Based Marketing
Executive Boot Camp, Part 1 : Delighted Customer Strategy – How to Thrive in Digital Deluge
Executive Boot Camp, Part 2: Delighted Customer Strategy - Your Roadmap to Success in 2030
Automate This!
CRM, the Cloud, & the Culture of Mediocrity— Implementing Success in Next-Gen CRM
The Path to Customer Service and Marketing Alignment
Tuesday, April 25, 2017
Breakfast with the Influencers
Keynote: Customer Engagement: Business Imperative
Using Customer Engagement to Create Loyalty
Credible Growth: Using CRM Practices to Manage Long-Term Growth
AI’s Role in Shaping Modern Customer Engagement: Experts Weigh In
Solution Sessions - SAP Hybris
ROI From CRM: Road Map for Success
Planning for CRM Success
Evaluating & Selecting a CRM System
Change Your Approach, Not Your CRM
Solution Sessions - Thunderhead
How to Meet Digital Customer Expectations With an Analog Budget
There Is No Customer Experience Without Customer Engagement
Conversational Interfaces: How the Voice of the Customer Is Literally Changing Customer Engagement
Business Agility Unites All Areas of CRM
Analytics, Artificial Intelligence, & the New Reality for Automated Interactions
Wednesday, April 26, 2017
How to Become a Customer- & Employee- Centric Leader—& Reach the Next Level in Customer Engagement
Extending CRM Beyond an Efficiency Tool Into a Platform for a Culture of Relationship
The Key to Smart Cities—Information Sharing
Importance of the Customer Experience in the Federal Government
How Customer Analytics Fuels Successful Omni-Channel Journey Design
The Future of Customer Experience Lies in the Fusion of Storytelling, Artificial Inteligence, and Customer Experience
Closing Keynote Panel: The Cutting Edge of Sports Fan Engagement