John Ragsdale
VP Technology Research, TSIA

John Ragsdale is vice president of technology research for TSIA, where he drives the research agenda for service technology and social media. John has an extensive understanding of the technology and vendor landscape for IT services, thanks to a career working in various aspects of the customer service industry. John began his career managing support centers for a major US retailer, moving to Silicon Valley in 1995 to work for the first startup technology firm building knowledgebases for call centers. John worked for customer service and CRM vendors in development, product management and product marketing roles before joining the analyst ranks in 2001, first for Giga Information Group, then for Forrester Research, where he served as vice president and research director for enterprise applications. John is the author of “Lessons Unlearned: 25 Year in Customer Service,” and a contributing author to “How Companies Succeed in Social Business.”

Conference Sessions By John Ragsdale
CRM Evolution 2015
Tuesday, August 18, 2015
1:45 p.m - 2:30 p.m A203: BIG TALKS: Bright Ideas in 12-Minutes or Less

CRM Evolution 2012
Wednesday, August 15, 2012
10:00 a.m - 10:45 a.m C302: Welcome to the CRM Mobile Revolution

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