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Jill Hewitt
Customer Experience Designer, Catalyst
Jill has been designing, researching and evaluating user interfaces across a variety of platforms, including web, mobile, public kiosks, and hardware devices, for more than 15 years. Her approach is deeply rooted in user-centered design principles. Jill has extensive knowledge in usability and user needs research methods – all geared towards understanding customer needs and improving customer experiences. Jill has improved customer experiences for major F500 brands, including UPS, NPR, Turner Broadcasting, Dell, and Paychex. She is a former adjunct professor at Rochester Institute of Technology (RIT), where she taught Usability Testing. Jill is currently a Customer Experience Designer at Catalyst, a direct and digital marketing agency headquartered in Rochester, NY.

Conference Sessions By Jill Hewitt
CRM Evolution 2015
Monday, August 17, 2015
3:15 p.m - 4:00 p.m C105: How to Create a Customer Experience Map

CRM Evolution 2014
Monday, August 18, 2014
4:15 p.m - 5:00 p.m C106: How to Create a Customer Experience Map


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Co-located with:
SpeechTEK
Customer Service Experience


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