Jeff Toister
President, Toister Performance Solutions, Inc.
Jeff Toister is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. He's also the author of fifteen training videos on Lynda.com including Leading a Customer-Centric Culture, Customer Service Fundamentals, and Managing a Customer Service Team. Jeff is one of the International Customer Management Institute's Top 50 Thought Leaders to Follow on Twitter and was named one of the Top 30 Customer Service Professionals in the World by Global Gurus.

Conference Sessions By Jeff Toister
CRM Evolution 2015
Tuesday, August 18, 2015
10:45 a.m - 11:30 a.m A201: The Journey to a Customer-Focused Culture

CRM Evolution 2014
Monday, August 18, 2014
1:15 p.m - 2:00 p.m C103: Tackling 5 Hidden Causes of Poor Customer Service

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