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Diane Magers
Customer Experience and Engagement Executive, Office of the Customer, AT&T Customer Experience Catalysts
Diane Magers Customer Experience and Engagement Executive Diane has more than 20 years of building and growing CX focus. Currently with AT&T’s Office of the Customer, she is responsible for building and innovating customer and associate engagement. Prior to AT&T, Diane launched Customer Experience Catalysts as a consultancy and thought leader for companies who were launching or progressing their CX frameworks. She also developed and led Customer Engagement at Sysco Corporation. Today, she is laser focused on driving business results through improved customer experiences. In addition, she frequently presents at CX industry conferences and events and works with various CX associations on thought leadership content. She holds an M.S. in Psychology and an M.B.A. She is a Certified Customer Experience Professional (CCXP), and Promoter Score (NPS), Voice of Customer (VoC) and Customer Experience Management (CEM) certified. Additional affiliations include CXPA (founding member), LUMA Institute, Board member for CXPA Certification and active volunteer for the Autism Society of American and Leukemia and Lymphoma Society. Diane M. Magers Customer Experience Executive Insights. Innovation. Impact. A little about me… Passionate CX professional and change agent. Sherpa for new and developing customer obsessed leaders. Thought leader and innovator for ways of engaging associates and customers. Spirited entrepreneur. Skilled in business benefits development and systematically embedding CX into an organization. Believe that brands who win choose to focus on human and emotional elements. Develops the hearts and minds of others. Firm executor in the ‘pay it forward’ model. Writer, speaker and artist.

Conference Sessions By Diane Magers
CRM Evolution 2015
Monday, August 17, 2015
1:15 p.m - 2:00 p.m B103: Centering Your Brand Around the Customer


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