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Charlie Isaacs
CTO for The Internet of Things, salesforce


Charlie Isaacs has a track record of R&D leadership, starting with GTE (Verizon) where he served as VP of Engineering/Ops. Following GTE, he held R&D leadership positions at Answer Systems (acquired by Computer Associates), Broad Daylight (sold to Primus Knowledge, then ATG and then Oracle), and CTO and CCO at Kana Software, Inc. (part of Verint) and then Alcatel-Lucent/Genesys Global Innovations Group. Charlie joined Salesforce in 2012 and is VP and CTO for IoT.  Charlie’s primary role is to incubate IoT projects for Salesforce Customers; he evangelizes and speaks worldwide about IoT and Customer Service. Mr. Isaacs holds a B.S. degree in Electrical Engineering from the University of California at Santa Barbara and an MBA from California Lutheran University. 

Conference Sessions By Charlie Isaacs
CRM Evolution 2015
Wednesday, August 19, 2015
8:00 a.m - 8:45 a.m SD2: What to Expect From the Internet of Things

CRM Evolution 2014
Tuesday, August 19, 2014
Keynote 9:00 a.m - 10:00 a.m CRM Leader Panel: Evaluating the Landscape


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Co-located with:
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Customer Service Experience


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