Statistical Performance Analytics taps into big data analytics to route calls to the best-suited contact center agents.
CRM Across the Wire,
Posted 12 Jun 2014
InMoment's new Experience Hub leverages customer experience data to help companies steer business decisions.
CRM Across the Wire,
Posted 10 Jun 2014
Talend 5.5 allows developers to generate high-performance Hadoop code.
CRM Across the Wire,
Posted 04 Jun 2014
Use analytics to determine the best e-commerce strategies.
Viewpoints,
Posted 23 May 2014
BI product update will help move Looker upmarket.
CRM Featured Articles,
Posted 19 May 2014
Companies can now deploy analytics in the SAP HANA Enterprise Cloud.
CRM Across the Wire,
Posted 15 May 2014
Acxiom and LiveRamp combine to expand marketing data capabilities.
CRM Across the Wire,
Posted 15 May 2014
People, processes, and emerging technologies are driving the shift in big data.
CRM Featured Articles,
Posted 15 May 2014
Market-leading companies are focusing on CXM, not CRM.
CRM Featured Articles,
Posted 15 May 2014
Traditional processing and modeling approaches 'just don't cut it anymore.'
CRM Featured Articles,
Posted 14 May 2014
Bringing the MicroStrategy Analytics Platform and MicroStrategy Mobile Platform to Amazon Web Services makes business intelligence available for a little as $1 an hour.
CRM Across the Wire,
Posted 12 May 2014
Spectrum Spacial helps businesses connect the dots between data and geography.
CRM Featured Articles,
Posted 09 May 2014
Overcoming core obstacles is key to successful data integration.
Viewpoints,
Posted 09 May 2014
Convergence keynote speaker says businesses that serve customers best are P2P (people-to-people).
Insight,
Posted 01 May 2014
What business schools are doing to better prepare your future employees.
Magazine Features,
Posted 01 May 2014
To collect valuable insight, organizations must tackle a few emerging data trends.
Front Office,
Posted 01 May 2014
Partnership extends the value of intelligent customer data, delivering integration across the enterprise
CRM Across the Wire,
Posted 30 Apr 2014
In an information age, data becomes the new source of value.
Viewpoints,
Posted 25 Apr 2014
Melissa Data's MatchUp data quality tool consolidates duplicates into single record and determines the most accurate information.
CRM Across the Wire,
Posted 23 Apr 2014
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