Articles: Cloud-based CRM
More and more businesses across all industries and of all sizes are moving to the cloud for unified communications (UC).
When Optiv decided to move its phones and contact centers to the cloud, the challenge was clear. The company‘s 30+ U.S. offices had less than a month to complete the cutover. Today the whole company is unified on the 8x8 platform, simplifying system administration and expansion, and ensuring predictable communication costs.
All eyes will be on automation as the lines between humans and machines (and sales, service, and marketing) continue to blur. What else lies ahead?
Impartner Locator provides deep searchability and visibility for connecting potential customers to partners.
The strategic agreement will leverage Avaya's contact center and unified communications solutions to develop a communications cloud ecosystem. (Featured on SmartCustomerService.com.)
Noble has enhanced its web-based contact center manager toolset with greater mobile flexibility and increased reporting. (Featured on SmartCustomerService.com.)
Salesforce.com today launched LiveMessage as a new addition to its Service Cloud, allowing companies to engage with customers using messaging platforms like SMS, text, and Facebook Messenger. (Featured on SmartCustomerService.com.)
A cloud-based deployment model extends callback technology across voice, digital, and mobile channels. (Featured on SmartCustomerService.com.)
Growth Intelligence 2.0 provides a unified view across channels for a holistic understanding of user hehavior.
The data leakage prevention solution protects information managed in the contact center. (Featured on SmartCustomerService.com.)
SutiCRM now offers case escalation, auto responders, and website visitor tracking.
Partnership blends Five9's cloud contact center platform with Zendesk Support. (Featured on SmartCustomerService.com.)
Infer further opens its partner ecosystem to include Salesforce.com's Pardot platform.
Anywhere365 and AudioCodes have teamed up to offer full contact center capabilities on CloudBond 365.
LoyaltyExpress customers can now access a custom marketing store in Salesforce.com.
The two companies will expand how customers capture, analyze, and take action on data with five new service integrations. Salesforce.com will also use AWS cloud infrastructure to support its growing customer base in Canada.
With Narvar's Chatbot for Facebook Messenger and Smart Knowledge Base, retailers can interact with customers during the post-purchase experience.
Today, when contemplating your intelligent assistance strategy, the real question isn't whether to do it or not, but how to do it. (Featured on SmartCustomerService.com.)
Microsoft Azure allows Lionbridge to support GeoFluent customer requirements and preferences for data location, providing enhanced enterprise-grade performance and uptime.
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Companies: Cloud-based CRM
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