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Articles: Cloud-based CRM
Frictionless email capture safeguards critical customer relationship history.
President and Vice Chairman Keith Block touts improvements to analytics, app-building, and customer-engagement capabilities. Plus, an exclusive video interview with Stephanie Buscemi, senior vice president of Salesforce.com's Analytics Cloud
The "cost-effective option" will provide SMBs with scalability and flexibility.
Integrations are designed to boost customer service capabilities while reducing support costs.
The partnership brings together data quality and master data management.
Lightning Connect is a real-time integration that unleashes the full power of the Salesforce1 Platform on data stored in legacy back-office systems.
Latest integration lets users track email opens, save email to CRM, and manage customers from their iPads.
NewVoiceMedia's partnership with idio to transform sales and service performance.
LiveOps' new platform makes it easier for Americans to apply as independent, work-at-home sales and customer service agents.
ActionGrid focuses on enhancing Salesforce.com users' productivity with data management.
App enables salespeople to manage and execute CRM and sales-related tasks within mobile and desktop email inboxes.
New version of Teleopti WFM for Contact Centers boosts agent performance with gamification and mobile access.
NetFortis adds PCI-compliant credit card security and skills-based routing,
The food rescue organization broadens its reach with Microsoft Dynamics.
Make sure you understand the myths and realities.
At-home agents can be as productive, if not more so, as those in the contact center.
Cloud analytics platform helps marketers build customer awareness, acquisition, and allegiance.
RTC Client is a customizable, WebRTC-based contact center client solution.
The latest version of Pega Customer Service empowers large service organizations to better engage customers, simplify the employee experience, and change as their business evolves.
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