| Articles: Cloud-based CRM |
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More and more businesses across all industries and of all sizes are moving to the cloud for unified communications (UC).
Archived BP Whitepaper Articles,
Posted 01 Jan 2017
When Optiv decided to move its phones and contact centers to the cloud, the challenge was clear. The company‘s 30+ U.S. offices had less than a month to complete the cutover. Today the whole company is unified on the 8x8 platform, simplifying system administration and expansion, and ensuring predictable communication costs.
Archived BP Whitepaper Articles,
Posted 01 Jan 2017
All eyes will be on automation as the lines between humans and machines (and sales, service, and marketing) continue to blur. What else lies ahead?
Magazine Features,
Posted 01 Jan 2017
Impartner Locator provides deep searchability and visibility for connecting potential customers to partners.
CRM Across the Wire,
Posted 20 Dec 2016
The strategic agreement will leverage Avaya's contact center and unified communications solutions to develop a communications cloud ecosystem. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 20 Dec 2016
Noble has enhanced its web-based contact center manager toolset with greater mobile flexibility and increased reporting. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 15 Dec 2016
Salesforce.com today launched LiveMessage as a new addition to its Service Cloud, allowing companies to engage with customers using messaging platforms like SMS, text, and Facebook Messenger. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 13 Dec 2016
A cloud-based deployment model extends callback technology across voice, digital, and mobile channels. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 13 Dec 2016
Growth Intelligence 2.0 provides a unified view across channels for a holistic understanding of user hehavior.
CRM Across the Wire,
Posted 13 Dec 2016
The data leakage prevention solution protects information managed in the contact center. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 12 Dec 2016
SutiCRM now offers case escalation, auto responders, and website visitor tracking.
CRM Across the Wire,
Posted 12 Dec 2016
Partnership blends Five9's cloud contact center platform with Zendesk Support. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 08 Dec 2016
Infer further opens its partner ecosystem to include Salesforce.com's Pardot platform.
CRM Across the Wire,
Posted 07 Dec 2016
Anywhere365 and AudioCodes have teamed up to offer full contact center capabilities on CloudBond 365.
CRM Across the Wire,
Posted 06 Dec 2016
LoyaltyExpress customers can now access a custom marketing store in Salesforce.com.
CRM Across the Wire,
Posted 05 Dec 2016
The two companies will expand how customers capture, analyze, and take action on data with five new service integrations. Salesforce.com will also use AWS cloud infrastructure to support its growing customer base in Canada.
CRM Across the Wire,
Posted 02 Dec 2016
With Narvar's Chatbot for Facebook Messenger and Smart Knowledge Base, retailers can interact with customers during the post-purchase experience.
CRM Across the Wire,
Posted 02 Dec 2016
Today, when contemplating your intelligent assistance strategy, the real question isn't whether to do it or not, but how to do it. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 01 Dec 2016
Microsoft Azure allows Lionbridge to support GeoFluent customer requirements and preferences for data location, providing enhanced enterprise-grade performance and uptime.
CRM Across the Wire,
Posted 30 Nov 2016
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Companies: Cloud-based CRM
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