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Articles: Cloud-based CRM
The latest version of RingCentral Office introduces team messaging and collaboration APIs, chatbot and AI support, and 40 out-of-the-box integrations. (Featured on SmartCustomerService.com.)
A new agent interface and Skylight feature facilitates interactions between agents and customers. (Featured on SmartCustomerService.com.)
8X8 ContactNow enhances customer experiences for informal and non-traditional contact centers. (Featured on SmartCustomerService.com.)
The integration brings unified communications applications directly into Microsoft's latest CRM platform. (Featured on SmartCustomerService.com.)
Optimove has brought AI-powered product and replenishment recommendations to its Customer Marketing Cloud.
Trumpia Connect is a Salesforce app for sending text messages.
ProsperWorks adds cloud communications functionality to its Google-based CRM, allowing sales reps to make, receive and log calls directly within their CRM.
Veeva integrates with Salesforce.com's Marketing and Service Clouds
inContact has introduced the Spring 2017 release of its Customer Interaction Cloud, which features comprehensive omnichannel journey management, analytics-based routing, and cloud storage of customer interaction data. (Featured on SmartCustomerService.com.)
Tickr has added data visualizations to its platform through the acquisition of Market.Space.
Predictive technology helps sales teams connect with the right buyers early in the sales cycle.
RedPoint's customer data platform helps companies engage with consumers using their own profiles.
Act-On's Adaptive Journeys introduces a predictive engagement engine to help marketers personalize contacts.
Resco's customers can now benefit from offline mobility via Salesforce's AppExchange.
The digital transformation provider gains mobile personal assistant for sales technology with its acquisition of SmarterMe.
Next Best Engagement analyzes each customer journey and helps predict and suggest additional relevant services in real time.
Decisioning Platform empowers retailers to manage data and generate audiences across channels.
Bright Pattern has integrated its cloud contact center software with Oracle RightNow CRM. (Featured on SmartCustomerService.com.)
Voxox's Two-way Toll-Free Texting Service is for SMS aggregators and other businesses leveraging high-volume SMS.
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