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Articles: Cloud-based CRM
With Liquid Content, marketers can assemble content and publish it seamlessly to devices, apps, social channels, and websites.
Zilliant IQ uses AI and sophisticated predictive models to help users maximize share and profit growth.
Like any relationship, it requires a lot of work.
Microsoft Dynamics CRM and 365 users can get embedded intelligence within their work environments to accelerate sales and improve data quality.
LinguistNow Chat allows companies to speak to customers in any language over chat.
Medallia Experience Cloud combines machine and human learning to uncover customer insights.
Conga customers can now empower sales teams and legal teams to collaborate and automate the contract process within Salesforce CRM.
PersonifyGO is a constituent engagement platform accessible from any Internet browser.
PandaDoc's document automation software is now available as part of the HubSpot platform.
MaxPoint has added email matching and profile-based list expansion to its Customer Catalyst CRM software.
CloudCraze's Spring '17 edition offers CloudCraze Exchange and advances in functionality, customer experiences, and business models.
The new release of CTIntegrations' web client solution enhances agent and customer collaboration, search functionality, and reporting.
Organizations can now connect Zendesk and other systems to Usermind to unify customer data.
Ranker Insights gives marketers psychographic insights based on Ranker's 40 million visitors and 10 million monthly votes.
Contact Zone is a customer data management platform combining data integration and quality management tools.
451 Research survey finds huge opportunity for cloud providers to help customers align IT transformation.
Solution updates offer greater flexibility, expanded data integration, and better reporting.
The PureCloud customer engagement solution meets PCI DSS Service Provider Level 2 standards for securing consumer data. (Featured on SmartCustomerService.com.)
Mobile, chat, and social media customer interactions will increase at the expense of live-agent voice, finds Frost & Sullivan. (Featured on SmartCustomerService.com.)
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