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Articles: Cloud-based CRM
Contact Center: Enterprise, Communications Center, Contact Center: Service Provider, Communications Portal, and Quality Management Suite all get upgrades. (Featured on SmartCustomerService.com.)
ProsperWorks becomes the first CRM platform to be recommended by Google for Work.
Sentiment can now monitor VK and OK.ru so brands can engage customers on those social media sites.
Predicted lifetime value, distance-to-store, and householding capabilities empower retailers to unify customers' online and offline experiences.
New features of Verint EFM make it easier to launch and manage customer surveys across multiple platforms.
Aviso's Sales War Room brings machine learning and data science to sales forecasting and predictive analytics.
Users can now connect Act! Essentials with hundreds of Web applications, synchronize contact and customer information, and automate processes across platforms.
The all-stock deal is valued at $22.5 million. (Featured on SmartCustomerService.com.)
Users can connect to live technical support if needed right from within the app or software product.
The X2CRM 5.3 release features Workflow Splitter, a Google+ Connector, and Amazon AWS cloud platform enhancements available in both open-source and cloud editions.
Medallia Ask Now delivers A/B testing for improved surveying.
TCN increases its global footprint through partnership with Australian technology solutions provider for the credit and collections industry.
New features deliver greater insights into call center operations and improved management capabilities. (Featured on SmartCustomerService.com.)
Satisfaction Prediction uses machine learning to identify which customer interactions are at risk of turning bad in real time. (Featured on SmartCustomerService.com.)
Enhanced API empowers businesses to leverage 360-degree predictive customer profiles.
The partnership will result in the integration of Lionbridge's translation solutions and Sitecore's customer experience management platform.
Freshdesk will add the peer-to-peer recommendations technology to its customer support software portfolio.
Latest enhancement to the cloud-based nonprofit CRM software delivers at-a-glance donor cultivation data.
It's time to look at more than just price when comparing cloud and on-premises platforms. (Featured on SmartCustomerService.com.)
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