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Articles: Cloud-based CRM
Latest release enhances omnichannel capabilities to support mobile and social sales operations.
The cloud-based ONE Engagement Hub helps brands create personal interactions across touchpoints.
Synety adds telephony apps inside Salesforce CRM.
Microsoft's ongoing collaboration with SAP seeks to improve cloud and data interoperability and deliver new mobile and productivity solutions.
Companies can now deploy analytics in the SAP HANA Enterprise Cloud.
Salesforce.com unveils lead and referral engine for retail banking as the first in a series of financial services solutions.
Businesses can use Medallia to analyze text in 39 languages.
New product enhancements bring greater attention to mobile, simplified user interfaces, and tighter integrations.
Changes to Adobe Analytics include predictive analytics capabilities and live stream.
With new synchronization technology that connects Salesforce1 and Heroku, any company can now build the next generation of engaging customer apps
Combined solution enables Oracle Eloqua users to accelerate the localization of marketing campaigns to reach global audiences faster.
Bringing the MicroStrategy Analytics Platform and MicroStrategy Mobile Platform to Amazon Web Services makes business intelligence available for a little as $1 an hour.
Spectrum Spacial helps businesses connect the dots between data and geography.
Together, KnoahSoft and 8x8 provide knowledge and data necessary to optimize call center staff performance.
AireSpring's AireContact is an end-to-end managed inbound and outbound contact center solution.
Once integrated, the single unified solution will cater to the "underserved" midsize WFO market.
Partnership integrates user-generated content and experience management capabilities into social relationship infrastructure.
Mitel's MiContact Center Live offers WebRTC and social media support via a cloud model. (Featured on SpeechTechMag.com.)
SAP faces a choice between building a platform or keeping up with the cloud race.
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