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Articles: Cloud-based CRM
New integrations let Salesforce.com CRM users sync their data with more business applications.
TrustRadius is unleashing the power of B2B peer reviews right within Salesforce.com's CRM.
MarketsandMarkets predicts the cloud contact center market will grow at a compound annual rate of 23.6 percent through 2021. (Featured on SmartCustomerService.com.)
NewVoiceMedia's Winter '17 release offers many new features and a simpler user interface. (Featured on SmartCustomerService.com.)
OpenText expands its Enterprise Information Management Platform.
Haptic Ad Service enables companies to add touch effects to mobile video ads.
Semantria for Excel 5.0 blends quantitative and qualitative data to speed actionable insights for market researchers.
Watson Virtual Agent allows businesses to build and deploy conversational agents. (Featured on SmartCustomerService.com.)
Bedrock Data has provided ConnectWise users with REST-based connectors for marketing automation, CRM, and e-commerce integrations.
Zendesk has launched a redesigned company brand and an expanded product family that includes the new Zendesk Connect and Zendesk Explore. (Featured on SmartCustomerService.com.)
Watson Virtual Agent allows businesses to build and deploy conversational agents. (Featured on SmartCustomerService.com.)
Altitude has partnered with HigherGround to develop a complete recording solution for contact centers. (Featured on SmartCustomerService.com.)
TeleVoice's TelePath solution gives agents more information about callers prior to answering the phone. (Featured on SmartCustomerService.com.)
Maximizer CRM 2017 allows companies to manage the entire lifecycle of customer engagement, from acquisition through retention and expansion.
Campaign Monitor for Microsoft Dynamics enables marketers to create personalized email marketing campaigns and trigger automated customer journeys from Microsoft Dynamics CRM.
Invoca Voice Marketing Cloud enables marketers to use voice conversations to shape individual customer experiences.
Wipro adds to its cloud transformation capabilities with the Appirio acquisition.
The partnership will bring even more sales insights to mutual customers.
New integration helps companies streamline operation efficiency, increase up-sell opportunities, and improve customer satisfaction. (Featured on SmartCustomerService.com.)
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