New integrations let Salesforce.com CRM users sync their data with more business applications.
CRM Across the Wire,
Posted 14 Nov 2016
TrustRadius is unleashing the power of B2B peer reviews right within Salesforce.com's CRM.
CRM Across the Wire,
Posted 11 Nov 2016
MarketsandMarkets predicts the cloud contact center market will grow at a compound annual rate of 23.6 percent through 2021. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 07 Nov 2016
NewVoiceMedia's Winter '17 release offers many new features and a simpler user interface. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 07 Nov 2016
OpenText expands its Enterprise Information Management Platform.
CRM Featured Articles,
Posted 04 Nov 2016
Haptic Ad Service enables companies to add touch effects to mobile video ads.
CRM Across the Wire,
Posted 03 Nov 2016
Semantria for Excel 5.0 blends quantitative and qualitative data to speed actionable insights for market researchers.
CRM Across the Wire,
Posted 02 Nov 2016
Watson Virtual Agent allows businesses to build and deploy conversational agents. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 01 Nov 2016
Bedrock Data has provided ConnectWise users with REST-based connectors for marketing automation, CRM, and e-commerce integrations.
CRM Across the Wire,
Posted 01 Nov 2016
Zendesk has launched a redesigned company brand and an expanded product family that includes the new Zendesk Connect and Zendesk Explore. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 28 Oct 2016
Watson Virtual Agent allows businesses to build and deploy conversational agents. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 27 Oct 2016
Altitude has partnered with HigherGround to develop a complete recording solution for contact centers. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 25 Oct 2016
TeleVoice's TelePath solution gives agents more information about callers prior to answering the phone. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 25 Oct 2016
Maximizer CRM 2017 allows companies to manage the entire lifecycle of customer engagement, from acquisition through retention and expansion.
CRM Across the Wire,
Posted 25 Oct 2016
Campaign Monitor for Microsoft Dynamics enables marketers to create personalized email marketing campaigns and trigger automated customer journeys from Microsoft Dynamics CRM.
CRM Across the Wire,
Posted 20 Oct 2016
Invoca Voice Marketing Cloud enables marketers to use voice conversations to shape individual customer experiences.
CRM Across the Wire,
Posted 20 Oct 2016
Wipro adds to its cloud transformation capabilities with the Appirio acquisition.
CRM Across the Wire,
Posted 20 Oct 2016
The partnership will bring even more sales insights to mutual customers.
CRM Across the Wire,
Posted 19 Oct 2016
New integration helps companies streamline operation efficiency, increase up-sell opportunities, and improve customer satisfaction. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 18 Oct 2016
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