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Articles: Cloud-based CRM
FPX Version 8.0 includes more predictive capabilities and tighter integrations with CRM systems.
The FirstRain Personal Business Analytics API delivers personalized information experiences across the enterprise.
Jive Connectors for Office 365 bridge the gap between on-premises and cloud.
Experian Data Quality and Aptean have integrated their solutions.
The company's Discover WFO suite in the cloud is unified with its contact center platform just four months after the acquisition of Uptivity
EspoCRM fine-tunes daily operations and automates sales processes.
The partnership between Hootsuite and Contactzilla brings social listening to contact management,
Raiser's Edge NXT and Financial Edge NXT represent the next wave of cloud-based CRM solutions for nonprofits.
New feature enhances Fonality's business phone system and CRM integration for Salesforce customers.
TIBCO Engage delivers real-time interaction and customer loyalty management.
Web services layer provides deep real-time analytics and content lifecycle tracking.
Whispir lets organizations communicate with customers and employees via text message, voice, Web, email, mobile, or social media.
New Community Cloud propels Salesforce.com into the fast-growing $3.5 billion enterprise collaboration market.
Together, the companies will sell a combined portfolio of unified communications-as-a-service, contact center-as-a-service, and infrastructure modernization services. (Featured on SmartCustomerService.com.)
Aspect Unified IP 7.3 offers greater cloud-optimized deployment options, new proactive outreach compliance capabilities, and tighter integration with Aspect's social media interaction solution. (Featured on SmartCustomerService.com.)
New partnership lets firms sync contact center solutions with operations and order management.
New self-serve testing solution lets users determine who sees proposed changes.
Blackbaud's onprofit donor cultivation solution set now offers synchronization, deeper data access, browser ubiquity, and more.
[24]7 Speech blends predictive, omnichannel, and natural language technologies in one self-service solution. (Featured on SpeechTechMag.com.)
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