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Articles: Cloud-based CRM
The deal merges Jacada's Visual IVR with Kobil's authentication solution.
New partnership expands omnichannel capabilities of 8x8's Virtual Contact Center with large-scale social media engagement.
Many new features delivered already, with more on the way.
New interactive features take SightCall customers beyond Amazon Mayday and Salesforce SOS for Apps.
The acquisition of CQuotient helps Demandware accelerate data and analytics initiative.
Salesforce.com enters the $38 billion analytics market with the launch of its sixth cloud in the Salesforce Customer Success platform.
The latest upgrades to Mitel's MiContact Center includes tighter integration with Microsoft Lync.
The integrations allow businesses to connect B2B advertising and marketing results with sales performance.
The app helps sales people make data-driven decisions.
Local presence and multioption transfer features are just some of the system upgrades in Velocify Dial-IQ.
SurveyMonkey's latest integration allows companies to manage and access survey data within Salesforce.com.
Tactile is expanding its flagship product line with a new subscription-based offering that fully embeds Salesforce into a salesperson's daily communications and works both online and offline.
Separately, Five9 releases a standalone TCPA solution to comply with FCC regulations. (Featured on SmartCustomerService.com.)
The deal runs Birst business intelligence on SAP's HANA platform.
New standalone and Salesforce-integrated solutions allow agents to co-browse and screen share.
Refresh lets Salesforce.com users access information about their professional contacts.
Developed by IBM's Ecosystem Partners, the apps "represent a new era of computing."
The Transera Call Center App for the Salesforceâ„¢ Sales and Service Clouds provides unified visibility and control for the multimedia contact center
Preact's solution for Marketo LaunchPoint targets customers based on their lLikelihood to upgrade, renew, or cancel services.
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