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Articles: Cloud-based CRM
ChannelAdvisor Digital Marketing is one platform for managing all sorts of campaigns.
The SAP-Accenture partnership will accelerate the time to value for joint solutions.
Service2Media's Certa Push os a push messaging service for financial services and media firms and government entities.
New capabilities are added to sales, service, and marketing applications across the board.
SAP Business One 9.0 offers enhanced predictive analytics for SMBs running on the SAP HANA platform.
Conversocial's new Conversations solution lets contact centers handle social media inquiries.
Pipeliner CRM now syncs data with Google Contacts and Google Tasks.
Spanlink Cloud Services offers customers hosted contact center, unified communications, and telepresence services that span the entire Cisco Collaboration portfolio.
Microsoft's Bill Patterson says CRM has to come together with so many other business applications.
Contest creation is now easier and more robust.
In a Q&A, IDC analyst Melissa O'Brien talks about the adoption surge in the cloud contact center services market. (Featured on SmartCustomerService.com.)
Swiftpage will release Act! solutions as part of an expanding cloud lineup, giving users automated recommendations for sales processes.
Ifbyphone's Newest app captures the exact lead source of inbound calls and displays it to agents before they answer the call.
Store Locator provides an analytics dashboard to give brands insight into the buying intent of visiting customers.
Cirrus Insight's Contact Sync Brings Salesforce contacts into Gmail.
Start-up offers cloud-based business process optimization.
BlueKai's data management platform will bring added personalization to Oracle's marketing programs.
Companies find cost effectiveness, efficiency, and flexibility in expanded cloud offerings.
IntelliResponse's virtual agent technology is now integrated with the Salesforce1 Service Cloud.
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