Articles: Cloud-based CRM
With Hint, SugarCRM helps customer-facing professionals cut the time they spend researching prospects.
eGain Solve for Cisco helps contact center agents using Cisco Finesse deliver a connected digital experience with AI knowledge, proactive digital engagement, and connected analytics. (Featured on SmartCustomerService.com.)
The application aims to assist marketers in managing loyalty programs and capturing customer profile data.
The integration brings personalized video to visual IVR. (Featured on SmartCustomerService.com.)
FCS Connect now supports cloud deployments for access to systems from anywhere.
Government agencies will now have access to the first cloud contact center solution available directly from a FedRAMP-authorized provider. (Featured on SmartCustomerService.com.)
The Via 17 release contains major enhancements to Aspect's cloud Customer Engagement Center, including new self-service, interaction management, and workforce optimization capabilities. (Featured on SmartCustomerService.com.)
The Lexalytics eCommerce Industry Pack analyzes customer feedback to identify site challenges and opportunities.
Social Media Commerce Connector lets companies start their marketing/sales processes on Facebook, Instagram, and Pinterest.
The app aims to accelerate and simplify channel sales.
Broadleaf Commerce has added geotargeting, A/B testing, and Spring Boot integration in version 5.2 of its eCommerce framework.
LucidVueCX now offers a more comprehensive analytics solution for marketers
Cloudwords' Drupal 8 integration accelerates translation and localization for multilingual websites.
The move brings Interactions further into the social media analytics realm. (Featured on SmartCustomerService.com.)
Hasso Platner, chairman of SAP's supervisory board, discussed "The Intelligent Future."
Oracle Cloud customers can now leverage SmarterHQ to segment, target, and personalize marketing campaigns in real time.
The system can help connect "people, businesses, and things" so that companies can "know more, care more, and do more for customers," says the company's CEO.
Sugar 7.9 features a redesigned quotes module and added features for improved reporting and sharing of information.
Surefire Local Marketing Cloud is a marketing automation system for local business owners who want a comprehensive overview of their digital marketing presence.
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Companies: Cloud-based CRM
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