Articles: Cloud-based CRM
Companies must approach their web pages the way they would their sales conversations
Genesys' contact center solutions are now linked to Office 365, Skype for Business, and Dynamics 365. (Featured on SmartCustomerService.com.)
Nimble Prospector offers email, phone, address, and contact enrichment.
Meanwhile, partners and guests at the conference emphasized how analytics can show a smarter way forward—whether you're engaging customers or building a baseball team.
Moxie Kbot guides online consumers through their digital retail journeys.
The company heralds a new focus on relationships with two product lines, and releases updates and new products.
Act-On for Sugar Sales & Marketing Success Package enables more adaptive customer journeys.
Aptrinsic's Product Experience Platform helps SaaS companies acquire, retain, and grow customers.
Lead Liaison has launched a fully integrated solution for using marketing automation with Microsoft Dynamics 365.
Gigya's consent-based identity data platform will be integrated with SAP Hybris Profile data matching and enrichment.
Microsoft channel partners collaborate to bring CRM data to Office 365 and GSuite.
Glympse's customizable digital journey viewer provides customers with central appointment insights, dynamic arrival time estimates and day-of live location sharing.
The upgrade applies artificial intelligence capabilities to sales data to produce forecasts, lead scores, and directions for email follow-ups.
PROS Opportunity Detection uses machine learning to identify hidden sales growth potential with existing customers.
The latest release offers omnichannel journey management, analytics-based routing, and unified workforce optimization.
Context Mobile adds real-time in-app activity to support agents' dashboards powered through AI. (Featured on SmartCustomerService.com.)
CloudCherry's customer experience management platform is compatible with Salesforce.com's Service and Marketing Clouds.
The new capabilities focus on digital audio advertising and email marketing.
Freshworks' acquisition of Zarget gives it a presence in the marketing software space.
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Companies: Cloud-based CRM
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