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Articles: Cloud-based CRM
The latest edition of X2Engine open-source CRM introduces major new functionality and user interface improvements.
Idomoo Personalized Video Engagement Platform gives customers highly relevant, meaningful, and emotional experiences.
HP has extended it Haven big data analytics throughout its software portfolio.
Promoter.io lets businesses predict customer behavior, proactively eliminate churn and negative word of mouth, and identify their most loyal promoters.
TIBCO's Jaspersoft 6 helps developers embed dashboards within their Web apps.
Klink's enterprise platform brings up relevant information about contacts during the interaction.
Ellison promotes an updated CX Cloud and promises deep integration. (Originally appeared on DestinationCRM.com on September 30, 2014)
A new business model takes shape, where consumers rent goods and services rather than buy them.
The new Desk.com App Hub is a one-stop shop for SMBs to access more than 50 partner apps.
Aspect sees WebRTC hurdling from hype to must-have technology. (Featured on SmartCustomerService.com.)
With the SAP Lumira Edge edition, SMBs can perform data visualization too.
Election-season takeaways help retailers prepare for the holidays.
The company facilitates CRM cloud migration options for midsized businesses.
Pipeline management and email tracking combine to boost sales win rates.
Frictionless email capture safeguards critical customer relationship history.
President and Vice Chairman Keith Block touts improvements to analytics, app-building, and customer-engagement capabilities. Plus, an exclusive video interview with Stephanie Buscemi, senior vice president of Salesforce.com's Analytics Cloud
The "cost-effective option" will provide SMBs with scalability and flexibility.
Integrations are designed to boost customer service capabilities while reducing support costs.
The partnership brings together data quality and master data management.
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