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Articles: Cloud-based CRM
New Application Connectors bring digital motivation to leading collaboration, service, and CRM systems.
RingCentral adds cloud communications and collaboration to Zoho's CRM solution.
Freshdesk's latest acquisition expands its omnichannel customer support offerings. (Featured on SmartCustomerService.com.)
Verified Places allows retailers investing in a beacon networks to provide a comprehensive mobile experience for shoppers in all stores, including those that have yet to deploy beacons.
Innovations with Guided Paths provide step-by-step, contextual guidance for self-service consumers and contact center agents. (Featured on SmartCustomerService.com.)
Customer service agents using SAP Cloud for Customer can now engage people on chat apps like WeChat and Viber. (Featured on SmartCustomerService.com.)
The merger brings together two cloud contact center solutions providers. (Featured on SmartCustomerService.com.)
Zendesk released Advanced Voice, an enhanced version of its phone support offering, embedded directly into its cloud-based contact center software. (Featured on SmartCustomerService.com.)
Xactly Inspire speeds up hiring and coaching of sales people for faster performance.
The simplified CRM system provides marketing, sales, and service capabilities in one solution.
Digital experience platform enables marketers to build, manage and evolve multilingual, multibrand, and multidevice Web properties.
GoldMine Premium 2015.2 is a mobile-responsive Web solution.
Cirrus Insight for Outlook brings together Microsoft's email client and Salesforce.com.
Veeva Medical CRM is designed to help improve key opinion leader engagement.
InsideView will sell SAP hybris Commerce as part of its InsideView for Sales sales intelligence platform.
Marlin Equity Partners, a global investment firm, has acquired LiveOps Cloud Platform, a provider of cloud-based contact center technology. (Featured on SmartCustomerService.com.)
Accelerate for Dynamics CRM lets Microsoft users tap into InsidesSales' neuralytics engine to guide salespeople.
Bright Pattern updated its call center software that extends Zendesk's cloud-based customer service platform with omnichannel cloud contact center capabilities. (Featured on SmartCustomerService.com.)
AZuqua for Customer Success integrates data and workflows from disparate CRM, marketing automation, service, and support applications.
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