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Articles: Cloud-based CRM
The service aims to simplify and accelerate data integration.
Salesforce.com today launched Service Cloud Einstein, an intelligent customer service platform connected to CRM data across sales, commerce, marketing, and more. (Featured on SmartCustomerService.com.)
CallVU's customers can now benefit from omnichannel customer journeys that integrate digital and voice interactions to a branch-like experiences.
Delighted's new application lets users collect NPS data via the Web and text messaging.
This addition to Hootsuite's social marketing platform will enable organizations to maximize paid, owned, and earned content.
Nimble delivers social relationship insights through an add-in for Microsoft Outlook on iOS.
Aspect Software has launched its new cloud-based customer engagement center, Via, available immediately in the United States, Australia, and New Zealand. (Featured on SmartCustomerService.com.)
As part of the Salesforce Technology Partner Program, Exchange Solutions integrates with Salesforce Commerce Cloud.
Insightly's virtual assistant for Slack helps companies prioritize tasks and improve workflow productivity.
The intent-based marketing platform adds Marketo integration and geo-specific targeting, among other enhancements.
The Self-Serve Programmatic Marketing Platform features an enhanced user interface and platform engine improvements.
Servion has updated its contact center-as-a-service platform with advanced reporting and predictive analytics. (Featured on SmartCustomerService.com.)
Relationship One's Twilio SMS application helps marketers create and manage high-volume SMS push campaigns through integration with Oracle Marketing Cloud.
Commerce360 helps marketers increase conversion rates through integration with Oracle Marketing Cloud.
Sojourn's data extraction and integration application for Oracle Marketing Cloud helps marketers perform advanced analytics and integrations.
The GeoFluent translation tool is now integrated with Salesforce.com's Service Cloud and Live Agent. (Featured on SmartCustomerService.com.)
Sitecore's latest version of Sitecore Commerce includes greater connectivity between content management and e-commerce.
Longwood's RevBase mobile-enabled B2B e-commerce solution targets users on smartphones and tablets.
The combined companies will work to create seamless integrations between business apps for heightened customer engagement.
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