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Articles: Cloud-based CRM
Interactive Intelligence contact center and dialer software is integrated with upgraded CallScripter application.
With the new Video Support Center, companies can now deliver video to customers for self-service support from Desk.com.
Verve Direct allows advertisers to buy location-targeted mobile campaigns via a direct interface.
Global expansion plans continue for Microsoft Dynamics, along with Azure and Office 365.
Journey Builder is a comprehensive customer journey solution to plan, personalize, and optimize customer interactions across channels and devices
New CRM extension for Google Chrome includes tracking, searching, fetching and notifications.
Paving the way for success throughout all areas of CRM, our finalists and winners in 10 categories exhibited strategies and innovation this year that put them at the top of their game.
The vendors we honor made significant advances in a variety of areas this year, giving clients of all kinds the opportunity to grow and compete in a challenging business environment.
Finding the right tool to help your business achieve measurable results is not easy. Wise solution implementations have helped our four winners see their businesses boom.
Whether their contributions are longstanding or just now being felt, these five visionary individuals have the potential to shape the industry's future.
The partnership brings CRM integration to phone answering and routing systems.
Users can now track email opens, save email to their CRM systems, and manage customers from their iPhones.
GetFeedback for Desk.com delivers an integrated customer feedback system.
Vidyard and Pardot users can now track marketing video viewership.
Virtual Office integration combines cloud telephony and unified communications with customer service functionality.
Oracle's Data Services fuels competitive advantage for marketing and social.
New cloud-based application streamlines sales forecasting and planning.
IBM and Apple will collaborate on a number of industry-specific mobile applications and bring more Apple iOS devices to the business world.
Medallia's new cloud-based customer experience management app is now available of the Salesforce1 AppExchange.
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