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Articles: Cloud-based CRM
The new service expands the integration offerings of Oracle Cloud Platform.
PandaDoc's document management software is now available as part of bpm'online's CRM platform.
The two companies will offer contact center management and workforce optimization together on Amazon Web Services. (Featured on SmartCustomerService.com.)
QuickPivot's Scoring Model enables eCommerce and B2C marketers to apply deep customer data and logic to segmentation and targeting.
The partnership allows users of inContact's cloud contact center software to add conversational chatrbot technology. (Featured on SmartCustomerService.com.)
The Univerge Blue cloud contact center is based on Enghouse Interactive CCSP and available as part of the unified communication suite from NEC Canada. (Featured on SmartCustomerService.com.)
The cloud-based offering aims to help enterprises leverage data to improve cross-channel marketing efforts.
Sitecore has moved its Sitecore Experience Platform and Sitecore Commerce to the Microsoft Azure cloud platform.
Bright Pattern has launched applications, including screen pop and a chatbot API, on the ServiceNow platform. (Featured on SmartCustomerService.com.)
The move expands Zendesk's product portfolio for customer communications. (Featured on SmartCustomerService.com.)
Guide delivers collective knowledge and machine learning technology for customer service. (Featured on SmartCustomerService.com.)
Aspect CXP 17 helps users develop customer service chatbots and IVR systems. (Featured on SmartCustomerService.com.)
DemandCenter Seven is the latest version of the eTrigue's cloud-based marketing automation platform.
A new business model, onboarding experience, and technology tools enable developers to build for Salesforce's enterprise apps marketplace.
Mark III's Cognitive Call Center help agents identify, filter, analyze, and act on inbound and outbound calls. (Featured on SmartCustomerService.com.)
The newest version ties together Snapchat, Facebook, and Instagram social ad networks for location-centric mobile advertising.
The latest version of Crowd Connected's software includes geo-behavioral segmentation capability.
The features draw on artificial intelligence to drive customer experience.
The most impactful customers are seeking health, wealth, and wisdom
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Companies: Cloud-based CRM
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