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Articles: Cloud-based CRM
X2CRM V6.9 introduces Amazon AWS and Google Cloud deployment options and mobile enhancements.
The upgrades aim to boost productivity and mobility for customer service teams of all sizes. (Featured on SmartCustomerService.com.)
Five9 has moved its contact center-as-a-service to Microsoft's AppSource marketplace. (Featured on SmartCustomerService.com.)
Zenylitics will incorporate CallMiner Eureka speech analytics with its extensive contact center and speech analytics products into a full-service quality assurance offering. (Featured on SmartCustomerService.com.)
Seamless data verification and geocoding are working to prevent customer fraud in real time.
Zoho Sign integrates with Zoho CRM and other business apps.
Infor Concierge delivers access to rich, personalized, actionable information and unifies customer touchpoints in a single portal.
The services aim to help companies quickly build, test, and implement solutions on the Leonardo platform.
New version features machine learning, AI integration, predictive analytics, custom data connectors, enhanced color palettes, and more.
Five leading digital consulting firms will provide customer engagement expertise for Microsoft's digital marketing solutions.
Addressy has updated its address management capabilities for the Salesforce Commerce Cloud.
Radius8 delivers online experiences to help Salesforce Commerce Cloud customers increase in-store and online sales.
Avaya Customer Engagement Cloud brings together solutions inthe Avaya Oceana platform. (Featured on SmartCustomerService.com.)
With Hint, SugarCRM helps customer-facing professionals cut the time they spend researching prospects.
eGain Solve for Cisco helps contact center agents using Cisco Finesse deliver a connected digital experience with AI knowledge, proactive digital engagement, and connected analytics. (Featured on SmartCustomerService.com.)
The application aims to assist marketers in managing loyalty programs and capturing customer profile data.
The integration brings personalized video to visual IVR. (Featured on SmartCustomerService.com.)
FCS Connect now supports cloud deployments for access to systems from anywhere.
Government agencies will now have access to the first cloud contact center solution available directly from a FedRAMP-authorized provider. (Featured on SmartCustomerService.com.)
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