Articles: Cloud-based CRM
The new platform promises to tie together all of Oracle's recent acquisitions.
Using smartphones, tablets, and creative displays, retailers can give consumers the best of both worlds.
CSI's Virtual Observer Workforce Optimization as a Service is housed on Amazon Web Services infrastructure.
The new offering represents a 'consumerization of the cloud.'
Swiftpage Xbar embeds the functionality and benefits of Saleslogix inside Microsoft's email client.
New deal empowers marketers to manage, track, and improve ROI for LinkedIn Advertising.
Service Cloud SOS provides instant access to agents through a help button positioned inside a mobile app.
LiveOps Voice Advantage and LiveOps Outbound Advantage deliver phone and dialing capabilities within Salesforce.com.
Satmetrix Standard helps SMBs develop customer experience management programs based on the Net Promoter Score (NPS) methodology.
Product updates in Enghouse Interactive's CCE 9.0 focus on enhancing collaboration, operational efficiencies, and reducing cost of ownership.
Cirrus Insight brings Datahug's customer relationship intelligence to Gmail.
The OrgSpan acquisition is designed to strengthen Interactive Intelligence's cloud-based business communications solutions.
Viralheat enhances its enterprise social media monitoring and management platform with Salesforce Desk.com integration.
The integration of LiveHive with Salesforce.com lets users share, track, and organize sales content and prospect engagements in one place.
Agile CRM now integrates with Google Mail, Calendar, Contacts, and Drive
The partnership between ExactTarget's Marketing Cloud and Datalogix seeks to increase the impact of social advertising campaigns.
FICO will roll the acquired technology into its FICO Analytic Cloud.
InContact has expanded its cloud portfolio to connect advanced interactions across the customer journey.
Cloud contact center software users can customize the product in the same environment.
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