Articles: Cloud-based CRM
Three new contact center offerings cover SMBs and enterprise customers
ExactTarget Marketing Cloud is part of the new Salesforce1 Customer Platform, which Salesforce.com rolled out on Day 1.
Salesforce1 is the new social, mobile and cloud customer platform built to transform sales, service and marketing apps
Pure cloud contact center brings setup simplicity, enterprise-class support and operational security to small and medium-sized businesses.
A preview of Dreamforce 2013 and Salesforce.com's new Salesforce1 platform
Increased migration from premises-based solutions to the cloud represents a huge opportunity for vendors, but are they getting it right? (Featured on SmartCustomerService.com)
Cloud contact center vendor NewVoiceMedia's deal with Twilio strengthens its U.S. presence.
Consider a hybrid cloud support model for a simpler transition.
Support, feedback, and ratings are key.
Additional functionality also includes VoIP integration and the ability to set complex rules for lead queues.
Salesforce.com users can use KiteDesk to access email, social, CRM, marketing automation, and external data from anywhere on the Web.
Veeva works with Microsoft and Intel for its cloud-based Veeva CRM and CLM to work on Microsoft Surface Pro and Lenovo ThinkPad Helix devices.
Engagor's integration with leading CRM applications enhances sales and customer service processes through social channels.
The mobile version of BigContacts automatically adjusts for any mobile device's screen size.
Jaspersoft 5.5 features additional reporting and analytics features.
Additional enhancements, including CRM integration, closed-loop workflows, and revenue impact analysis, are also showcased in new release.
Adobe Social's new publishing capabilities reach China's Sina Weibo; new tweet delivery by country engages social audiences worldwide.
TrustSphere leverages the power of CRM analytics to deliver sales insights and collaborative selling capabilities for salesforce.com customers.
The Zappix solution includes visual IVR and multichannel self-service access to customer service for utility customers
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Companies: Cloud-based CRM
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