AireSpring's AireContact is an end-to-end managed inbound and outbound contact center solution.
CRM Across the Wire,
Posted 08 May 2014
Once integrated, the single unified solution will cater to the "underserved" midsize WFO market.
CRM Featured Articles,
Posted 07 May 2014
Partnership integrates user-generated content and experience management capabilities into social relationship infrastructure.
CRM Across the Wire,
Posted 06 May 2014
Mitel's MiContact Center Live offers WebRTC and social media support via a cloud model. (Featured on SpeechTechMag.com.)
CRM Across the Wire,
Posted 05 May 2014
SAP faces a choice between building a platform or keeping up with the cloud race.
CRM Featured Articles,
Posted 05 May 2014
The new platform promises to tie together all of Oracle's recent acquisitions.
CRM Featured Articles,
Posted 01 May 2014
Using smartphones, tablets, and creative displays, retailers can give consumers the best of both worlds.
Magazine Features,
Posted 01 May 2014
CSI's Virtual Observer Workforce Optimization as a Service is housed on Amazon Web Services infrastructure.
CRM Across the Wire,
Posted 29 Apr 2014
The new offering represents a 'consumerization of the cloud.'
CRM Featured Articles,
Posted 28 Apr 2014
Swiftpage Xbar embeds the functionality and benefits of Saleslogix inside Microsoft's email client.
CRM Across the Wire,
Posted 28 Apr 2014
New deal empowers marketers to manage, track, and improve ROI for LinkedIn Advertising.
CRM Across the Wire,
Posted 25 Apr 2014
Service Cloud SOS provides instant access to agents through a help button positioned inside a mobile app.
CRM Featured Articles,
Posted 25 Apr 2014
LiveOps Voice Advantage and LiveOps Outbound Advantage deliver phone and dialing capabilities within Salesforce.com.
CRM Across the Wire,
Posted 24 Apr 2014
Satmetrix Standard helps SMBs develop customer experience management programs based on the Net Promoter Score (NPS) methodology.
CRM Across the Wire,
Posted 23 Apr 2014
Product updates in Enghouse Interactive's CCE 9.0 focus on enhancing collaboration, operational efficiencies, and reducing cost of ownership.
CRM Across the Wire,
Posted 22 Apr 2014
Cirrus Insight brings Datahug's customer relationship intelligence to Gmail.
CRM Across the Wire,
Posted 22 Apr 2014
The OrgSpan acquisition is designed to strengthen Interactive Intelligence's cloud-based business communications solutions.
CRM Featured Articles,
Posted 18 Apr 2014
Viralheat enhances its enterprise social media monitoring and management platform with Salesforce Desk.com integration.
CRM Across the Wire,
Posted 18 Apr 2014
The integration of LiveHive with Salesforce.com lets users share, track, and organize sales content and prospect engagements in one place.
CRM Across the Wire,
Posted 18 Apr 2014
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