The two cloud-based contact center solutions providers bring their products together.
CRM Across the Wire,
Posted 18 Mar 2014
CorvisaCloud taps Equinix to extend security and control to enterprise contact center communications.
CRM Across the Wire,
Posted 18 Mar 2014
Aspect's WFO 8.0 and Aspect Mentor expand the reach of speech analytics beyond basic call recordings.
CRM Featured Articles,
Posted 14 Mar 2014
Marketing Studio 9 includes updates to technology, collaboration.
CRM Featured Articles,
Posted 11 Mar 2014
Qliktag's Q*Engine is a merchandising solution with individual product promotion and activation via iBeacon, NFC, standard barcode, or QR code.
CRM Across the Wire,
Posted 11 Mar 2014
ChannelAdvisor Digital Marketing is one platform for managing all sorts of campaigns.
CRM Across the Wire,
Posted 11 Mar 2014
The SAP-Accenture partnership will accelerate the time to value for joint solutions.
CRM Featured Articles,
Posted 10 Mar 2014
Service2Media's Certa Push os a push messaging service for financial services and media firms and government entities.
CRM Across the Wire,
Posted 10 Mar 2014
New capabilities are added to sales, service, and marketing applications across the board.
CRM Across the Wire,
Posted 10 Mar 2014
SAP Business One 9.0 offers enhanced predictive analytics for SMBs running on the SAP HANA platform.
CRM Across the Wire,
Posted 10 Mar 2014
Conversocial's new Conversations solution lets contact centers handle social media inquiries.
CRM Across the Wire,
Posted 07 Mar 2014
Pipeliner CRM now syncs data with Google Contacts and Google Tasks.
CRM Across the Wire,
Posted 06 Mar 2014
Spanlink Cloud Services offers customers hosted contact center, unified communications, and telepresence services that span the entire Cisco Collaboration portfolio.
CRM Across the Wire,
Posted 06 Mar 2014
Microsoft's Bill Patterson says CRM has to come together with so many other business applications.
CRM Featured Articles,
Posted 05 Mar 2014
Contest creation is now easier and more robust.
CRM Featured Articles,
Posted 04 Mar 2014
In a Q&A, IDC analyst Melissa O'Brien talks about the adoption surge in the cloud contact center services market. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 03 Mar 2014
Swiftpage will release Act! solutions as part of an expanding cloud lineup, giving users automated recommendations for sales processes.
CRM Across the Wire,
Posted 25 Feb 2014
Ifbyphone's Newest app captures the exact lead source of inbound calls and displays it to agents before they answer the call.
CRM Across the Wire,
Posted 25 Feb 2014
Store Locator provides an analytics dashboard to give brands insight into the buying intent of visiting customers.
CRM Across the Wire,
Posted 25 Feb 2014
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