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| Articles: Cloud-based CRM |
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The partnership between First Data and LocalVox brings added insight to SMBs.
CRM Across the Wire,
Posted 12 Aug 2014
Live Guide's expanded administrative options and customer data views target the needs of high-volume customer service teams
CRM Across the Wire,
Posted 11 Aug 2014
Gain a business advantage with contract life-cycle management tools.
Viewpoints,
Posted 08 Aug 2014
Interactive Intelligence contact center and dialer software is integrated with upgraded CallScripter application.
CRM Across the Wire,
Posted 06 Aug 2014
With the new Video Support Center, companies can now deliver video to customers for self-service support from Desk.com.
CRM Across the Wire,
Posted 05 Aug 2014
Verve Direct allows advertisers to buy location-targeted mobile campaigns via a direct interface.
CRM Across the Wire,
Posted 05 Aug 2014
Global expansion plans continue for Microsoft Dynamics, along with Azure and Office 365.
CRM Across the Wire,
Posted 04 Aug 2014
Journey Builder is a comprehensive customer journey solution to plan, personalize, and optimize customer interactions across channels and devices
CRM Featured Articles,
Posted 01 Aug 2014
New CRM extension for Google Chrome includes tracking, searching, fetching and notifications.
CRM Across the Wire,
Posted 01 Aug 2014
Paving the way for success throughout all areas of CRM, our finalists and winners in 10 categories exhibited strategies and innovation this year that put them at the top of their game.
Magazine Features,
Posted 01 Aug 2014
The vendors we honor made significant advances in a variety of areas this year, giving clients of all kinds the opportunity to grow and compete in a challenging business environment.
Magazine Features,
Posted 01 Aug 2014
Finding the right tool to help your business achieve measurable results is not easy. Wise solution implementations have helped our four winners see their businesses boom.
Magazine Features,
Posted 01 Aug 2014
Whether their contributions are longstanding or just now being felt, these five visionary individuals have the potential to shape the industry's future.
Magazine Features,
Posted 01 Aug 2014
The partnership brings CRM integration to phone answering and routing systems.
CRM Across the Wire,
Posted 30 Jul 2014
Users can now track email opens, save email to their CRM systems, and manage customers from their iPhones.
CRM Across the Wire,
Posted 30 Jul 2014
GetFeedback for Desk.com delivers an integrated customer feedback system.
CRM Across the Wire,
Posted 25 Jul 2014
Vidyard and Pardot users can now track marketing video viewership.
CRM Across the Wire,
Posted 24 Jul 2014
Virtual Office integration combines cloud telephony and unified communications with customer service functionality.
CRM Across the Wire,
Posted 24 Jul 2014
Oracle's Data Services fuels competitive advantage for marketing and social.
CRM Across the Wire,
Posted 22 Jul 2014
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