Start-up offers cloud-based business process optimization.
CRM Featured Articles,
Posted 25 Feb 2014
BlueKai's data management platform will bring added personalization to Oracle's marketing programs.
CRM Featured Articles,
Posted 24 Feb 2014
Companies find cost effectiveness, efficiency, and flexibility in expanded cloud offerings.
Viewpoints,
Posted 21 Feb 2014
IntelliResponse's virtual agent technology is now integrated with the Salesforce1 Service Cloud.
CRM Across the Wire,
Posted 20 Feb 2014
ShoreTel for Salesforce and ShoreTel Sky for Salesforce, integrating Salesforce.com applications and the ShoreTel phone systems, ShoreTel Workgroups, and ShoreTel Sky Contact Center.
CRM Across the Wire,
Posted 18 Feb 2014
With Pie's TotalTechHero, service providers can troubleshoot and fix networking and device issues with the customer via the cloud.
CRM Featured Articles,
Posted 14 Feb 2014
Oracle Eloqua for Life Sciences is the lastest in Oracle's Marketing Cloud solutions portfolio.
CRM Across the Wire,
Posted 13 Feb 2014
Voice Inbound Contact Center is part of Alcatel-Lucent's new cloud-based enterprise offerings.
CRM Across the Wire,
Posted 13 Feb 2014
Customer service and IT support staff now can connect to a customer screen from within a Zendesk ticket via TeamViewer.
CRM Across the Wire,
Posted 12 Feb 2014
New MiContact Center 7.0 features new mobile chat and multichannel self-service options.
CRM Across the Wire,
Posted 12 Feb 2014
With the integration between Zingaya and Bright Pattern's ServicePattern, Web site visitors can connect to salespeople with one click.
CRM Across the Wire,
Posted 10 Feb 2014
CustomerMatrix's Action Alerts deliver real-time big data insights to salespeople.
CRM Across the Wire,
Posted 06 Feb 2014
SOLOMO Exchange provides location analytics and mobile engagement with a sensor-agnostic, enterprise-class cloud platform.
CRM Across the Wire,
Posted 06 Feb 2014
8x8 Virtual Contact Center offers instant multichannel integration with Zendesk software.
CRM Across the Wire,
Posted 06 Feb 2014
Adoption is growing, but concerns remain.
Reality Check,
Posted 01 Feb 2014
Assess your company's current and future needs to determine your best option.
Viewpoints,
Posted 31 Jan 2014
Platform consolidates customer data from multiple sources and provides retailers with integrated text analytics and dynamic graphic and holistic views of store-level performance.
CRM Across the Wire,
Posted 29 Jan 2014
The UserEvents acquisition gives LiveOps real-time, contextual routing capabilities and adds to its cloud contact center solutions portfolio.
CRM Across the Wire,
Posted 28 Jan 2014
SDL Customer Experience Cloud Helps marketers deliver a consistent experience across devices and languages.
CRM Across the Wire,
Posted 27 Jan 2014
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