Articles: Cloud-based CRM
SurveyMonkey's latest integration allows companies to manage and access survey data within Salesforce.com.
Tactile is expanding its flagship product line with a new subscription-based offering that fully embeds Salesforce into a salesperson's daily communications and works both online and offline.
Separately, Five9 releases a standalone TCPA solution to comply with FCC regulations. (Featured on SmartCustomerService.com.)
The deal runs Birst business intelligence on SAP's HANA platform.
New standalone and Salesforce-integrated solutions allow agents to co-browse and screen share.
Refresh lets Salesforce.com users access information about their professional contacts.
Developed by IBM's Ecosystem Partners, the apps "represent a new era of computing."
The Transera Call Center App for the Salesforceâ„¢ Sales and Service Clouds provides unified visibility and control for the multimedia contact center
Preact's solution for Marketo LaunchPoint targets customers based on their lLikelihood to upgrade, renew, or cancel services.
ServiceSource's new customer success app empowers teams to engage across the customer lifecycle and maximize customer lifetime value.
The deal wil help businesses source leads and deliver measurable ROI.
The latest version of the browser-based helpdesk software is now available.
Both Service Cloud1 and Sales Cloud1 provide a string of new mobile apps to help businesses better deal with customers and sales prospects.
New capabilities include Revenue Finder and Turnkey Actions.
Deutsche Telekom's T-Systems unit will resell SugarCRM's solution as a hosted cloud service.
Mobile Engagement Platform offers businesses a new way to reach customers on mobile devices.
Nimble Smart Contacts adds relationship insights to browsers, Gmail, Microsoft Office 365, and Salesforce.com.
Innovations in Desk.com for Retail include new pay-as-you-go pricing, reporting tools, and e-commerce integrations.
New version offers several deployment options, easier integrations, and tighter security.
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Companies: Cloud-based CRM
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