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Articles: Cloud-based CRM
Kitewheel 2016 helps marketers orchestrate and manage customer journeys.
Updated SutiCRM provides a more holistic view of customers and their interactions.
A new integration syncs email and calendar data between Microsoft Office 365 and Salesforce.com.
Wipro and Xactly are pairing up to create cloud-based solutions to help companies with sales performance management.
The partnership between Eptica and SpiceCSM enables companies to deploy end-to-end customer engagement hubs.
Aspect Mila is a chatbot to help users access the Aspect EQ Workforce Optimization suite. (Featured on SmartCustomerService.com.)
With Zendesk SMS, companies can send and receive text messages through Zendesk. (Featured on SmartCustomerService.com.)
New capabilities include dynamic content optimization, vdeo, mobile, and location data.
Companies can now serve customers through the WeChat global messaging service.
New features are added SutiDesk, SutiSoft's online helpdesk software.
Badgeville extends digital motivation across the Salesforce.com ecosystem.
New capabilities allow for greater customization and responsive design.
The Livefyre acquisition extends Adobe Marketing Cloud by connecting user-generated and branded content.
The deal to acquire DigitalMailer adds to Doxim's financial services client roster.
Oracle is buying the customer engagement cloud services provider to the utility industry from $532 million.
Bluewolf's Digital Marketing Assessment provides marketers with strategic action plans to improve business performance from existing cloud-based marketing technology investments.
French is the first foreign language added to FieldAware's field service automation solution.
Click Field Service Edge lets companies be proactive with their field service management.
New capabilities enabled businesses to predict customer loyalty and leverage social media insights.
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