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Articles: Cloud-based CRM
Mailflo is a Google Chrome add-on that allows team managers to create tasks based on customer email, assign them to team members, and have an ongoing overview of their progress.
Sales teams use eCoach to personalize and enhance the quality of sales conversations.
The platform creates closer working relationships between sales and marketing.
Yardi Senior CRM is integrated with the full Yardi Senior Living Suite and features sales, marketing, and mobility tools.
Being able to find the right agent at the right time means a better customer experience. (Featured on SmartCustomerService.com.)
Updates to Salesforce.com's mobile-first analytics platform make it easier for the average user to customize and share growing amounts of unstructured data.
Forge by Acision provides easy access to rich communication services via the forge APIs and SDK.
ISG's new Cloud Solutions Practice will help clients develop a cloud-first strategy and navigate the complexities of cloud sourcing.
The partnership delivers cloud contact center, workforce optimization, and network connectivity solutions.
The add-on solution provides browser-enabled customers quicker service from WebRTC-equipped agents. (Featured on SmartCustomerService.com.)
Junxure Cloud 2.0 brings powerful API capabilities and key user experience enhancements.
Customer insight and sharing tools are at the heart of the new Satmetrix NPX.
WalkMe introduces new design, contextual guidance, and engagement features.
The solution will integrate with SAP's Customer Engagement and Commerce Suite to help companies better understand the customer journey.
Experience Hub brings diverse customer stories together to drive action across the enterprise.
How to become a sophisticated seller in 2015.
The collaboration combines Vocalcom's expertise in contact center software with Google's expertise in Web applications.
The SaaS model shifts its focus from shelfware to success.
For the companies, customer success management is a growing concern.
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