Articles: Cloud-based CRM
The latest release offers omnichannel journey management, analytics-based routing, and unified workforce optimization.
Context Mobile adds real-time in-app activity to support agents' dashboards powered through AI. (Featured on SmartCustomerService.com.)
CloudCherry's customer experience management platform is compatible with Salesforce.com's Service and Marketing Clouds.
The new capabilities focus on digital audio advertising and email marketing.
Freshworks' acquisition of Zarget gives it a presence in the marketing software space.
Marketo and Google Cloud have begun to collaborate on scaling solutions in the cloud.
The integration enables total visibility of customer subscription and financial data across sales, finance, and customer success teams.
Scheduler for Salesforce now builds on Salesforce Einstein to help sales and service teams.
The software-as-a-service solution promises faster, more robust DAM deployments and lower total costs of ownership.
DataFox customers can now benefit from actionable insights in real time delivered directly into sales workflows.
Dennis Fois takes over as president and chief operating officer.
The expanded features aim to simplify the process of building branded digital destinations.
Inbenta will provide hybrid chat and chatbot technology via CXexchange to NICE inContact users. (Featured on SmartCustomerService.com.)
CRM Version 5 includes drag-and-drop' customization, a global search bar, data move and merge options, and pull-out support drawers on each page.
Wipro's Data Discovery Platform, a ‘pay-per-insight' model analytics solution, enables faster data-driven decisions, customized by industry.
NewVoiceMedia has introduced Conversation Analyzer as part of the Summer '17 release of ContactWorld. (Featured on SpeechtTechMag.com.)
X2CRM V6.9 introduces Amazon AWS and Google Cloud deployment options and mobile enhancements.
The upgrades aim to boost productivity and mobility for customer service teams of all sizes. (Featured on SmartCustomerService.com.)
Five9 has moved its contact center-as-a-service to Microsoft's AppSource marketplace. (Featured on SmartCustomerService.com.)
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Companies: Cloud-based CRM
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