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Articles: Cloud-based CRM
The Winter '18 Release features a new user interface, data view, and product catalog dashlet.
Spoken's contact center offerings supercharge Avaya's move into big data, machine learning, AI, and the cloud. (Featured on SmartCustomerService.com.)
The cloud-native digital enablement platform aims to help its customers accelerate their journey to becoming digital service providers.
CXone Agent for Salesforce add's NICE's Workforce Optimization to Salesforce.com's unified desktop. (Featured on SmartCustomerService.com.)
Companies to deliver solutions leveraging IBM Cloud and Watson services with Salesforce Quip and Salesforce Service Cloud Einstein.
The integration will simplify building and deploying microservices-based commerce tools.
Here's how technology's continuing evolution (mobile, AI, the IoT) will impact CRM systems in the coming year and beyond.
CTI Adaptor integrates legacy or on-premises telephony and CRM systems for increased engagement visibility. (Featured on SmartCustomerService.com.)
The new features aim to empower retailers to deliver more connected and personalized shopping experiences.
The new solutions aim to solve brands' biggest social advertising challenges.
Your company can either navigate the digital deluge, or be swamped by it.
[24]7.ai's Fall 2017 Release adds support for Business Chat and Vivid Speech functionality that augments IVR with visual interactions. (Featured on SmartCustomerService.com.)
Sightcall has integrated its video assistance product with Zendesk's customer support software. (Featured on SmartCustomerService.com.)
The union is designed to enable customers to accelerate preference-data and application integration ahead of the EU's GDPR.
The new tool aims to help organizations harness massive amounts of data from a wide range of customer touch points to create a unified customer profile.
Enghouse Interactive's server-less platform empowers Microsoft Office 365 users with contact center functionality. (Featured on SmartCustomerService.com.)
The digital customer experience is critical to customer engagement and satisfaction, but enterprises are only now starting to map the contours of customer experience and how it will impact global business in the near future.
Poised for rapid growth and success, the cloud contact center infrastructure market is looking at untapped revenue potential in the tens of billions of dollars, DMG Consulting predicts. (Featured on SmartCustomerService.com.)
The new integration will help companies build and maintain conversational IVR flows for routing callers. (Featured on SmartCustomerService.com.)
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