Articles: Cloud-based CRM
Deutsche Telekom's T-Systems unit will resell SugarCRM's solution as a hosted cloud service.
Mobile Engagement Platform offers businesses a new way to reach customers on mobile devices.
Nimble Smart Contacts adds relationship insights to browsers, Gmail, Microsoft Office 365, and Salesforce.com.
Innovations in Desk.com for Retail include new pay-as-you-go pricing, reporting tools, and e-commerce integrations.
New version offers several deployment options, easier integrations, and tighter security.
Oracle debuts Big Data Analytics, Big Data Discovery, and a new set of mobile app development tools.
In urgent need of a new contact center system, the emergency monitoring device provider turned to the cloud solution for aid.
8x8's newest release offers more omnichannel capabilities for scripting and executing customer interactions.
Partnership offers cloud-based solution to address both PBX and contact center needs from a single source.
Oracle's updated customer experience cloud promises deep integration and "extreme innovation."
New integration simplifies collaboration and execution of content marketing programs.
The SaaS application helps contact centers of any size access workforce optimization capabilities.
CloudCall Campaigns includes dialer and call distributor.
The MyTime cloud-based solution allows customers to get help within the app.
The move brings MarketShare's planning and attribution solutions to Marketing Cloud customers.
Oracle customers gain access to D&B's commercial database.
The joint Verint-Kana cloud-based solution enhances customer engagement insight.
Base offers integrated sales productivity tools, real-time personal notifications for mobile and desktop, and big data reporting.
New products combine customer engagement and omnichannel commerce capabilities with the SAP HANA platform.
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Companies: Cloud-based CRM
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