Customer Health Monitor, Canvas, and Custom Controls round out the new customer service features in Desk.com for Business Plus.
CRM Across the Wire,
Posted 06 Jul 2015
With Product Lines, multiple corporate divisions can share a single TeamSupport account.
CRM Across the Wire,
Posted 02 Jul 2015
TopBox offers feedback metrics for B2B firms.
CRM Across the Wire,
Posted 01 Jul 2015
TCN's cloud-based call center suite will be marketed to MPG's network.
CRM Across the Wire,
Posted 30 Jun 2015
New solution provides marketers with attribution and real-time control for callers from mobile advertising sources such as Google, Facebook, Twitter, YouTube, display, and more.
CRM Across the Wire,
Posted 25 Jun 2015
Jacada solutions are now available through European multimedia contact center provider Collab.
CRM Across the Wire,
Posted 25 Jun 2015
NewVoiceMedia's latest release is set to help global sales teams boost success and productivity.
CRM Across the Wire,
Posted 25 Jun 2015
Hubwoo's cloud-based source-to-pay solutions now come with data encryption.
CRM Across the Wire,
Posted 23 Jun 2015
The partnership will complement 3CLogic's contact center solution with social media software to support multichannel customer service experiences.
CRM Across the Wire,
Posted 19 Jun 2015
Conversion Logic lets brands track the effectiveness of the marketing campaigns across advertising channels.
CRM Across the Wire,
Posted 19 Jun 2015
The embeddable business intelligence platform now offers multitenant support and advanced dashboards.
CRM Across the Wire,
Posted 17 Jun 2015
Coveo's search-as-a-service solution unites information across cloud- and premises-based systems.
CRM Featured Articles,
Posted 16 Jun 2015
Fonolo joins the Aspect Technology Alliance Program.
CRM Across the Wire,
Posted 10 Jun 2015
New capabilities are added to Pega 7 to increase productivity and deepen engagement.
CRM Across the Wire,
Posted 09 Jun 2015
IBM has teamed with Portico Consulting to release a new cloud service for customer experience.
CRM Across the Wire,
Posted 09 Jun 2015
Jacada has joined the Interactive Intelligence Global Alliance Program.
CRM Across the Wire,
Posted 09 Jun 2015
Report automation and sales funnel support added to SutiCRM 7.0.
CRM Across the Wire,
Posted 08 Jun 2015
The acquisition of assets from Quality Software Corporation to bring a cloud-native suite of contact center quality management capabilities to the enterprise.
CRM Across the Wire,
Posted 05 Jun 2015
New multi-user capabilities allow for greater sharing of information.
CRM Across the Wire,
Posted 03 Jun 2015
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