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Articles: Cloud-based CRM
Enterprises can now combine CRM with PeopleLinx's social marketing and sales platform.
Integration will begin with voice and chat channels.
With a new intelligent agent console, mobile app, and reporting engine, small businesses can now deliver customer service anytime, anywhere.
Statistical Performance Analytics taps into big data analytics to route calls to the best-suited contact center agents.
Five9 delivers mulitchannel cloud contact center software with native social, mobile, chat, and email capabilities.
MobiHelp will power in-app customer support.
The integration of 3CLogic's cloud-based contact center solution with Zendesk's customer service platform is expected to enhance the business processes for customers in the contact center space.
The set of six open-source applications enables developers to build custom enterprise apps.
NICE Customer Journey Optimization helps companies understand how and why customers are interacting with them across different channels and touch points.
Elastic Grid's marketing automation platform lets marketers and their partners launch campaigns in three minutes or less.
Blackbaud's Luminate CRM is geared specifically for mid-size, enterprise-level nonprofits,
Marketing.AI's editorial calendar will allow users of Zendesk to plan all of the content required to support their customers.
Speed of SAP HANA is one route to better customer and employee experiences.
Enterprise software needs consumer-level simplicity, says SAP CEO Bill McDermott
Additional service modules include unified communications, social customer service, and corporate directory. (Featured on SmartCustomerService.com.)
The enhanced TreeHouse Marketing View solution provides greater visibility into email campaign performance.
IBM launches SAP apps on Softlayer, opens a data center in Hong Kong, and updates Bluemix with DevOps.
New Shopify plugin targets eCommerce companies with complete sales and marketing suite.
Adobe is emerging as a key marketing player, but still has a way to go before competing with the top dogs.
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