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Articles: Cloud-based CRM
Build-them-yourself app stores will provide more flexibility and opportunity for customization.
Full Circle CRM's Opportunity Gatekeeper provides campaign influence and ROI metrics for marketers.
The first project will involve streamlining the agent experience using WebRTC and Chromebooks.
Vembu CRM includes SalesDesk, HelpDesk, and SocialDesk.
The new solution is based on Backbase's Customer Experience platform.
The partnership with Callpromise extends VHT's contact center callback options in the cloud.
Mailify, already a household name in Europe, offers responsive email campaign design, cloud sync, A/B testing, and more.
The latest edition of X2Engine open-source CRM introduces major new functionality and user interface improvements.
Idomoo Personalized Video Engagement Platform gives customers highly relevant, meaningful, and emotional experiences.
HP has extended it Haven big data analytics throughout its software portfolio.
Promoter.io lets businesses predict customer behavior, proactively eliminate churn and negative word of mouth, and identify their most loyal promoters.
TIBCO's Jaspersoft 6 helps developers embed dashboards within their Web apps.
Klink's enterprise platform brings up relevant information about contacts during the interaction.
Ellison promotes an updated CX Cloud and promises deep integration. (Originally appeared on DestinationCRM.com on September 30, 2014)
A new business model takes shape, where consumers rent goods and services rather than buy them.
The new Desk.com App Hub is a one-stop shop for SMBs to access more than 50 partner apps.
Aspect sees WebRTC hurdling from hype to must-have technology. (Featured on SmartCustomerService.com.)
With the SAP Lumira Edge edition, SMBs can perform data visualization too.
Election-season takeaways help retailers prepare for the holidays.
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