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Articles: Cloud-based CRM
New multichannel capabilities added to Vocalcom's Effortless Contact Center solution.
New tools include deeply customizable reporting and visualization capabilities.
Latest release of Message Studio enables marketers to leverage offline or online channel for analysis, targeting, and engagement.
While the benefits of the cloud are obvious, figuring out the logistics is less clear.
Users will be able to take advantage of SAP's Fiori platform.
Professionally recorded voice prompts and audio files will be bundled in Genesys Voice Platform. (Featured on SpeechTechMag.com.)
As new channels emerge, context-based marketing plays a crucial role.
Red Hat migrates legacy structure to Genesys Customer Experience Platform. (Featured on SmartCustomerService.com.)
The move makes NetSuite's CRM and other business applications available to nonprofits worldwide.
Data Health Scorecard and AddressFinder help small and growing nonprofits harness the power of data.
Zendesk Insights lets companies measure the effectiveness of their customer support, benchmark themselves against industry peers, and better understand their customers.
Moxie's mobile-optimized Web Self-Service provides relevant information throughout the customer journey and across devices.
The patented technology separates media infrastructure from the application functionality of contact center software.
RightAnswers' latest version of SmartService simplifies knowledge creation, use, and maintenance.
Predictive marketing platform helps retail marketers ensure accurate data on millions of customers.
Oracle to offer co-browsing as a integral part of its Service Cloud.
New integration with Google's Gmail tracks email views and file shares.
Users can now turn to Cirrus to report on email opens and Salesforce.com events.
FirstRain's Personal Business Analytics for Salesforce1 will be generally available next month.
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