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Articles: Cloud-based CRM
Alorica will deliver end-to-end customer experience management with Salesforce's Customer Success Platform.
Competitive Analytics is a fully integrated business intelligence analytics solution for its cloud-based call center platform.
Listware Online brings cloud-based contact data quality to business users.
Maritz CS for Salesforce integrates customer data into Salesforce applications.
ConnectLeader Click Dialer is a new click-to-call softphone being launched as part of the ConnectLeader for Salesforce V2 release available from appExchange.
The latest edition of Maximizer CRM 2015 further enhances usability, flexibility, and security.
The latest edition of X2Engine open source CRM sales software, process management framework, and marketing automation platform offers new reporting, API, and user interface improvements.
New languages round out Lexalytics' text and sentiment analytics.
In forming an exclusive licensing partnership with HuddleUp, Medallia aims to strengthen team cooperation and improve bottom lines.
Companies join forces tro deliver more data about marketing campaigns.
Contact centers aren't prepared to handle growing cross-channel demand. (Featured on SmartCustomerService.com.)
New B2B marketing automation tools aim to help reps cultivate higher-quality leads.
New API connects brands, chat applications, and service platforms for customer engagement.
New connections will drive more personalized experiences.
Callback Cloud for Business helps companies offer dynamic queuing and call-back when an agent becomes available.
The partnership brings contact updating solutions to Act! users.
With only 10 percent of companies integrating CX processes, Oracle makes integration a priority.
The new offering unites engagement experiences, user-generated content management, consumer data, and analytics in one engagement solution.
Context relevancy transforms interactions into experience.
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