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Articles: Cloud-based CRM
Bright Pattern has launched applications, including screen pop and a chatbot API, on the ServiceNow platform. (Featured on SmartCustomerService.com.)
The move expands Zendesk's product portfolio for customer communications. (Featured on SmartCustomerService.com.)
Guide delivers collective knowledge and machine learning technology for customer service. (Featured on SmartCustomerService.com.)
Aspect CXP 17 helps users develop customer service chatbots and IVR systems. (Featured on SmartCustomerService.com.)
DemandCenter Seven is the latest version of the eTrigue's cloud-based marketing automation platform.
A new business model, onboarding experience, and technology tools enable developers to build for Salesforce's enterprise apps marketplace.
Mark III's Cognitive Call Center help agents identify, filter, analyze, and act on inbound and outbound calls. (Featured on SmartCustomerService.com.)
The newest version ties together Snapchat, Facebook, and Instagram social ad networks for location-centric mobile advertising.
The latest version of Crowd Connected's software includes geo-behavioral segmentation capability.
The features draw on artificial intelligence to drive customer experience.
The most impactful customers are seeking health, wealth, and wisdom
To complement the release of Dash Plan options, VirtualPBX is also introducing a VirtualPBX Desktop Softphone Salesforce CRM integration.
With Liquid Content, marketers can assemble content and publish it seamlessly to devices, apps, social channels, and websites.
Zilliant IQ uses AI and sophisticated predictive models to help users maximize share and profit growth.
Like any relationship, it requires a lot of work.
Microsoft Dynamics CRM and 365 users can get embedded intelligence within their work environments to accelerate sales and improve data quality.
LinguistNow Chat allows companies to speak to customers in any language over chat.
Medallia Experience Cloud combines machine and human learning to uncover customer insights.
Conga customers can now empower sales teams and legal teams to collaborate and automate the contract process within Salesforce CRM.
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