Articles: Cloud-based CRM
Buyers today (both B2B and B2C) are shopping online in record numbers, they do research on their own, and when they are ready to engage with a company, they expect a fast response from a rep who is responsive to their needs.
Oracle Data Cloud's B2B audience solution includes 400 million business users and 1 million addressable U.S. companies.
Customer Benchmarking Engine provides SaaS companies with artificial intelligence-powered comparative insights into customer health and success.
Salesforce API is now a part of Appy Pie's new CRM offering.
ActionCX from MaritzCX turns customer feedback into insights that can drive company-wide change.
Ytel's message360° API provides Zoho CRM customers with multichannel capabilities. (Featured on SmartCustomerService.com.)
SRK drops an Analytics Tab in Salesforce.com to integrate spreadsheets, relational databases, third-party cloud services, network devices, and social media.
Lexalytics' Semantria text analytics platform can now be deployed on Microsoft Azure.
Salesbox CRM joins AppDirect's ecosystem of coud services.
Socious unveils new tools to help association professionals and community managers make more informed decisions about steering and growing their communities.
The integration between noHold and ServiceNow brings together virtual assistants and knowledge bases.
Advancements in the proposal and sales content management solution increase collaboration capabilities for RFPs and other content.
CRMNEXT's new Vivid Journey and Autonoma Integration Designers are added to its cloud-based CRM platform.
Experian Data Quality provides self-service address validation on edq.com.
LivePerson is bringing its messaging solutions to GoDaddy business users.
Zendesk Automatic Answers is powered by machine learning to help customers solve their inquiries without having to go through contact center agents. (Featured on SmartCustomerService.com.)
Enghouse Interactive's CCSP 7.2 brings enhanced usability, Gadget API integration, and a connector for Skype for Business. (Featured on SmartCustomerService.com.)
Nexmo is working with AWS for SMS message delivery via Amazon Simple Notification Service.
Lithium becomes one of the first partners in Microsoft's new SaaS-based business apps ecosystem.
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Companies: Cloud-based CRM
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