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Articles: Cloud-based CRM
RingCentral's Collaborative Contact Center combines intelligent bots and team collaboration. (Featured on SmartCustomerService.com.)
Aspect AI Assistant Suite combines voice, digital channels, and artificial intelligence. (Featured on SmartCustomerService.com.)
New agent experience extends CxEngage's omnichannel functionality to leading CRM systems. (Featured on SmartCustomerService.com.)
The new functionality brings Adobe Sensei's AI and machine learning to search advertising.
Bright Pattern's Spring 2018 release features active-active disaster containment, a streamlined agent desktop, and artificial intelligence. (Featured on SmartCustomerService.com.)
ZaiLab's cloud-based platform offers a pay-as-you-go pricing model. (Featured on SmartCustomerService.com.)
The company is bringing together Sales Cloud Einstein, Salesforce Inbox, and Sales Analytics.
The acquisition of SIM Partners enhances Reputation.com's platform weith directory management capabilities.
New features include a Drop-and-Drag Master Planning Console and Demand and Capacity Forecasting Dashboard.
Coveo for Microsoft Dynamics 365 brings any content ecosystem securely into Dynamics to personalize digital interactions.
Verint's growing line of SMB-specific solutions now includes recording, quality management, and workforce optimization solutions. (Featured on SmartCustomerService.com.)
Reltio Cloud 2018.1 integrates enterprise data organization, advanced analytics, machine learning, and intelligent data-driven business applications at petabyte-scale.
While the advent of cloud-based marketing tools in the past several years has accelerated CRM, it has also served as the catalyst for the rapid proliferation of disparate data sources.
The new open-source CRM offering from SalesAgility offers a new REST API and GDPR compliance.
As the industry continues to change (quickly), we need to debunk some new myths—ones that can often be traced to outdated ideas about CRM.
Mobile CRM 3.0 is the latest version of Nimble's mobile contact relationship and pipeline manager.
Adaptive Insights for Sales is an extension of the company's Business Planning Cloud.
A flexible software delivery option and suite of managed customer-premises equipment (CPE) services will strengthen payment data security and simplify PCI compliance. (Featured on SmartCustomerService.com.)
New Spanning Backup for Salesforce simplifies data and metadata restoration of Salesforce documents.
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Companies: Cloud-based CRM
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