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Articles: Cloud-based CRM
Government agencies will now have access to the first cloud contact center solution available directly from a FedRAMP-authorized provider. (Featured on SmartCustomerService.com.)
The Via 17 release contains major enhancements to Aspect's cloud Customer Engagement Center, including new self-service, interaction management, and workforce optimization capabilities. (Featured on SmartCustomerService.com.)
The Lexalytics eCommerce Industry Pack analyzes customer feedback to identify site challenges and opportunities.
Social Media Commerce Connector lets companies start their marketing/sales processes on Facebook, Instagram, and Pinterest.
The app aims to accelerate and simplify channel sales.
Broadleaf Commerce has added geotargeting, A/B testing, and Spring Boot integration in version 5.2 of its eCommerce framework.
LucidVueCX now offers a more comprehensive analytics solution for marketers
Cloudwords' Drupal 8 integration accelerates translation and localization for multilingual websites.
The move brings Interactions further into the social media analytics realm. (Featured on SmartCustomerService.com.)
Hasso Platner, chairman of SAP's supervisory board, discussed "The Intelligent Future."
Oracle Cloud customers can now leverage SmarterHQ to segment, target, and personalize marketing campaigns in real time.
The system can help connect "people, businesses, and things" so that companies can "know more, care more, and do more for customers," says the company's CEO.
Sugar 7.9 features a redesigned quotes module and added features for improved reporting and sharing of information.
Surefire Local Marketing Cloud is a marketing automation system for local business owners who want a comprehensive overview of their digital marketing presence.
Through the partnership, PROS's commerce software will be enhanced with cognitive computing for increased personalization.
Boxever's Customer Intelligence Cloud helps marketers personalize across channels through integration with Oracle Marketing Cloud.
The new service expands the integration offerings of Oracle Cloud Platform.
PandaDoc's document management software is now available as part of bpm'online's CRM platform.
The two companies will offer contact center management and workforce optimization together on Amazon Web Services. (Featured on SmartCustomerService.com.)
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