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Articles: Cloud-based CRM
The redesigned platform makes it easier for companies to take advantage of beacon technology and monetize their apps.
Lightning Customer Community enables companies to engage with their customers through online social communities.
Coveo's self-learning Intelligent Search solutions are now available through Avanade Managed Services.
The Altitude Xperience is a complete cloud-based contact center solution. (Featured on SmartCustomerService.com.)
IBM adds sentiment analysis to Twilio's developer platform.
Page Performance offers deeper visibility and actionable insights into Web site speed.
AbiliTec provides marketers with a single, current, and accurate view of consumers across channels.
Invoca for Salesforce Marketing Cloud extends call intelligence to include offline customer conversations.
Integration of Visual IVR with Salesforce.com's customer service platform offers users more information access. (Featured on SmartCustomerService.com.)
Acumen Solutions leverages Salesforce.com's cloud, mobile, social, IoT, and data science technologies to accelerate business transformation for retailers.
Kitewheel 2016 helps marketers orchestrate and manage customer journeys.
Updated SutiCRM provides a more holistic view of customers and their interactions.
A new integration syncs email and calendar data between Microsoft Office 365 and Salesforce.com.
Wipro and Xactly are pairing up to create cloud-based solutions to help companies with sales performance management.
The partnership between Eptica and SpiceCSM enables companies to deploy end-to-end customer engagement hubs.
Aspect Mila is a chatbot to help users access the Aspect EQ Workforce Optimization suite. (Featured on SmartCustomerService.com.)
With Zendesk SMS, companies can send and receive text messages through Zendesk. (Featured on SmartCustomerService.com.)
New capabilities include dynamic content optimization, vdeo, mobile, and location data.
Companies can now serve customers through the WeChat global messaging service.
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