Articles: Cloud-based CRM
The collaboration combines Vocalcom's expertise in contact center software with Google's expertise in Web applications.
The SaaS model shifts its focus from shelfware to success.
For the companies, customer success management is a growing concern.
Comprehensive big data solution compiles real-time and historical data on communications
OpenText now features increased interactivity and provides greater insight and access in customer communications management.
GeoIP immediately serves localized content down to the ZIP code, without impacting speed or performance.
New features aim to help service agents better understand the customer's journey and streamline cooperative processes.
Callers can now interact with voice and visual menus on any mobile device with a Web browser.
Users can synchronize their Google Contacts between their CRM systems and their Android devices.
The two companies' combined efforts will enhance customer experience within the cloud contact platform.
Digital Experience Cloud combines content, commerce, and connectivity to empower organizations' digital transformations.
SDL's CXC Version 2.0 features new capabilities that allow organizations to provide relevant experiences from digital marketing through to self-service support.
New functionality allows for critical around-the-clock social media support.
A common cloud communications platform tightly integrates 8x8 Virtual Office and Virtual Contact Center users.
Built "from the ground up," the solution promises to eliminate silos.
The new offering will incorporate live chat and refined ticket access on a social media-esque interface.
New Web app helps small businesses automatically capture and convert Web site traffic into new sales leads.
The platform will be integrated into Teradata's Integrated Marketing Cloud.
The Toshiba IPedge business telephone system includes advanced contact center capabilities in a single server.
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Companies: Cloud-based CRM
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