Articles: Cloud-based CRM
IBM has teamed with Portico Consulting to release a new cloud service for customer experience.
Jacada has joined the Interactive Intelligence Global Alliance Program.
Report automation and sales funnel support added to SutiCRM 7.0.
The acquisition of assets from Quality Software Corporation to bring a cloud-native suite of contact center quality management capabilities to the enterprise.
New multi-user capabilities allow for greater sharing of information.
Coveo has expanded its ecosystem to scale service delivery of fast growing Salesforce Search applications.
Amdocs CES 9.3 includes new online commerce solution to enable service providers to offer multiplay communications services with digital and hard goods.
New cloud-based version of GoldMine CRM is now available.
XpressBuy lets consumers purchase directly from ads.
With the new application, life sciences firms can deliver more personalized customer interactions.
The deal expand's 8x8's presence in Europe and enhance its contact center capabilities.
The release offers a multichannel agent interface for Salesforce, new outbound campaign management, automated actions in WFO, new reporting options, and additional APIs for a growing developer ecosystem.
The SDK allows developers to integrate Nexus support functionality directly into their consumer or business apps.
Upgrade brings improved performance, smarter analytics, and expanded data access.
VCC Global uses local connectivity and language translation to provide worldwide customer and employee engagement.
New integration automatically ranks and routes leads by likelihood to close.
Panopto latest version lets users manage videos within Salesforce.
Alorica will deliver end-to-end customer experience management with Salesforce's Customer Success Platform.
Competitive Analytics is a fully integrated business intelligence analytics solution for its cloud-based call center platform.
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Companies: Cloud-based CRM
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