Articles: Cloud-based CRM
As an IBM Watson ecosystem partner, Purple Forge is leveraging Watson technology to improve the customer service experience for the City of Surrey in British Columbia, Canada.
New practice helps companies manage their sales compensation programs,
The new integration lets users move their data into the Salesforce Analytics Cloud.
Separate but specialized support teams are replacing traditional outsourcing. (Featured on SmartCustomerService.com.)
The solution provides insight into all unified communications components, including contact center deployments.
Customer Health Monitor, Canvas, and Custom Controls round out the new customer service features in Desk.com for Business Plus.
With Product Lines, multiple corporate divisions can share a single TeamSupport account.
TopBox offers feedback metrics for B2B firms.
TCN's cloud-based call center suite will be marketed to MPG's network.
New solution provides marketers with attribution and real-time control for callers from mobile advertising sources such as Google, Facebook, Twitter, YouTube, display, and more.
Jacada solutions are now available through European multimedia contact center provider Collab.
NewVoiceMedia's latest release is set to help global sales teams boost success and productivity.
Hubwoo's cloud-based source-to-pay solutions now come with data encryption.
The partnership will complement 3CLogic's contact center solution with social media software to support multichannel customer service experiences.
Conversion Logic lets brands track the effectiveness of the marketing campaigns across advertising channels.
The embeddable business intelligence platform now offers multitenant support and advanced dashboards.
Coveo's search-as-a-service solution unites information across cloud- and premises-based systems.
Fonolo joins the Aspect Technology Alliance Program.
New capabilities are added to Pega 7 to increase productivity and deepen engagement.
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Companies: Cloud-based CRM
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