Articles: Cloud-based CRM
The software and services provider's new cloud service is designed to foster collaboration in the enterprise.
New tool lets companies play customized audio while callers wit on hold for a live agent.
The app lets Salesforce users make a receive video calls without leaving their CRM systems.
Seamless integration provides sales and service teams with greater visibility into the entire customer relationship.
The partnership leads to a click-to-call banking app for kiosks and ATMs.
Salesforce.com entered the $38 billion analytics market with its sixth cloud platform. (Originally appeared on DestinationCRM.com)
Today's innovations are only the beginning.
Ease of use is key consideration for potential buyers.
The acquisition will give Oracle new offline analytics capabilities.
The new version is a full-cycle CRM product for commercial and residential real estate professionals.
The loyalty platform provider makes its solutions available to more customers through NCR's Cloud Connect.
The new release provides call analytics and automation for every stage of the customer journey.
The partnership yields a hybrid cloud contact center as a service offering.
Build-them-yourself app stores will provide more flexibility and opportunity for customization.
Full Circle CRM's Opportunity Gatekeeper provides campaign influence and ROI metrics for marketers.
The first project will involve streamlining the agent experience using WebRTC and Chromebooks.
Vembu CRM includes SalesDesk, HelpDesk, and SocialDesk.
The new solution is based on Backbase's Customer Experience platform.
The partnership with Callpromise extends VHT's contact center callback options in the cloud.
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Companies: Cloud-based CRM
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