Articles: Cloud-based CRM
Satisfaction Prediction uses machine learning to identify which customer interactions are at risk of turning bad in real time. (Featured on SmartCustomerService.com.)
Enhanced API empowers businesses to leverage 360-degree predictive customer profiles.
The partnership will result in the integration of Lionbridge's translation solutions and Sitecore's customer experience management platform.
Freshdesk will add the peer-to-peer recommendations technology to its customer support software portfolio.
Latest enhancement to the cloud-based nonprofit CRM software delivers at-a-glance donor cultivation data.
It's time to look at more than just price when comparing cloud and on-premises platforms. (Featured on SmartCustomerService.com.)
Interactive Intelligence makes PureCloud Engage available to the European market through Amazon Web Services, (Featured on SmartCustomerService.com.)
The fall 2015 release of inContact's Cloud Customer Interaction Platform includes greater integrations and multichannel capabilities. (Featured on SmartCustomerService.com.)
Deloitte Digital integrates SAP and Sprinklr solutions to help companies engage with customers.
The integration of OpenText and SAP hybris lets companies manage digital assets across service, sales, and marketing.
Acquisition will significantly expand Accenture's talent and capabilities in enterprise cloud services.
Companies can now use video to resolve customer issues.
New capabilities provide greater insights with new reports and dashboards.
Vision extends the power of the Salesforce Wave analytics platform to provide insight into customer communications from any device.
Vision-e's updates to eMapping geolocation app are designed to help increase sales productivity.
TeamSupport's Private Cloud will help companies meet regulatory and hosting requirements.
The partnership will provide consumer goods companies with a single system for trade and marketing operations.
inContact's customers can now create and track customer experiences through Agent for Salesforce.
Bright Pattern has added the WeChat social messenger to its omnichannel call center platform. (Featured on SmartCustomerService.com.)
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Companies: Cloud-based CRM
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