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Articles: Cloud-based CRM
inContact's customers can now create and track customer experiences through Agent for Salesforce.
Bright Pattern has added the WeChat social messenger to its omnichannel call center platform. (Featured on SmartCustomerService.com.)
Contact Solutions and NexxPhase together will deliver customer experience enhancements and agent efficiency improvements.
The addition of HeyBubble's SAAS based sales and support live chat application strengthens Interfacing's client list with thousands of SMBs,
LexisNexis' Business Edge solution helps law firms capture new business.
Birst's Networked BI solution virtualizes the business intelligence and analytics infrastructures for easier use across multiple sites.
The integration will enhance document automation, especially in regulated industries.
X2CRM 5.2 adds new Workflow Macros, Topics Discussion module, and Platform features.
Freshdesk will add native video chat and co-browsing to boost the overall customer support experience
The latest releases of Service Cloud and Social Cloud enable brands to leverage social channels and self-service communities to expand customer engagements and business insights.
The free cloud-based Yellowfin on Azure offering promises quick deployment of business intelligence.
Fonolo and SJS Solutions bring virtual queuing data to call center wallboards.
Aspect gains Linguasys' natural language understanding and interactive text response technology.
Workstreampeople's communication and dialogue management platform gets an overhaul.
Bright Pattern has added text messaging to its omnichannel customer service solution.
The Knowledge Spotlight offers immediate, context-sensitive help inside applications.
Indosoft has added field validation and improved condition logic in its agent screen script builder.
Jive rolls out new features for Jive Chime real-time messaging app, including integration with the new Jive Circle.
Aviso Insights customers can now automate the forecast process directly from the Sales Cloud.
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