Articles: Cloud-based CRM
Contact centers aren't prepared to handle growing cross-channel demand. (Featured on SmartCustomerService.com.)
New B2B marketing automation tools aim to help reps cultivate higher-quality leads.
New API connects brands, chat applications, and service platforms for customer engagement.
New connections will drive more personalized experiences.
Callback Cloud for Business helps companies offer dynamic queuing and call-back when an agent becomes available.
The partnership brings contact updating solutions to Act! users.
With only 10 percent of companies integrating CX processes, Oracle makes integration a priority.
The new offering unites engagement experiences, user-generated content management, consumer data, and analytics in one engagement solution.
Context relevancy transforms interactions into experience.
New customer engagement platform provides persistent contextual engagement across digital channels.
The sales enablement app expands content sharing abilities to sales forces.
New integration allows businesses to share screenshots, videos, and guides with customers via Box.
Pulse expands cloud-based CRM vendor's customer insights.
New integrations for Sales Cloud and Service Cloud help customers create cloud-based PBX and contact center environments.
New platform, plus upgraded DaaS for Marketing, helps Oracle expand its cloud offerings.
Businesses can now use Marketo's marketing and customer data to gain insights across functions in Microsoft Power BI.
8x8 Enterprise Suite helps companies accelerate their migration to cloud communications
Adobe offers businesses a more convenient way to manage and store contracts.
Flexible subscription service from Avaya delivers Avaya IP Office contact center technology to midmarket companies through the Google Cloud Platform.
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Companies: Cloud-based CRM
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