Articles: Cloud-based CRM
General Dynamics' CXP is a contact center platform based on Genesys technology.
Interactive Intelligence's PureCloud Engage is now available on the Salesforce.com AppExchange. (Featured on SmartCustomerService.com.)
Opower's upgraded platform offers more advanced business intelligence and customer analytics for utilities.
HEDA enables colleges and universities to connect with students, alumni, faculty, and staff in new ways.
IOVOX Insights enables telecom service providers to monetize call data while delivering value-added analytics to clients.
Unmetric's integration with Oracle Social Cloud will help companies track performance and benchmark social campaigns against competitors.
Media Mix Optimizer is an intelligent, cloud-based solution that gives marketers consolidated real-time insights into how all of their media vehicles and investments are performing.
GetFeedback becomes a Salesforce Health Cloud launch partner, enabling healthcare organizations to collect feedback from patients within Salesforce.com.
Hotline offers in-app messaging, rich campaigns, and FAQs for mobile apps. (Featured on SmartCustomerService.com.)
Broadview's OfficeSuite Connector is now available on the Salesforce.com App Exchange. (Featured on SmartCustomerService.com.)
LiveRamp enables broader distribution of Adobe Marketing Cloud Audiences across addressable TV, mobile, and desktop channels.
Atlas provides a messaging infrastructure, security, and back-end analytics.
Merkle is working with Oracle Marketing Cloud to enhance its marketing capabilities.
The integration brings task management through Salesforce.com into Gmail and Microsoft Outlook inboxes.
InGenius Connector Enterprise 4.0 now provides telephony support in Salesforce.com Omni-Channel. (Featuredon SmartCustomerService.com.)
The Colligo Engage Mobile Content Management Platform now uses Microsoft Azure Active Directory to deliver single sign-on; Microsoft Azure Stream Analytics; and Microsoft Azure API Management.
Concord's Salesforce.com integration allows users to generate and manage contracts directly from within Salesforce.com.
An improved user experience is the center of Noble Systems' upgraded mobile contact center management tool. (Featured on SmartCustomerService.com.)
Improved visual developer tools enable faster, easier self-service application development. (Featured on SmartCustomerService.com.)
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Companies: Cloud-based CRM
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