Articles: Cloud-based CRM
Bright Pattern updated its call center software that extends Zendesk's cloud-based customer service platform with omnichannel cloud contact center capabilities. (Featured on SmartCustomerService.com.)
AZuqua for Customer Success integrates data and workflows from disparate CRM, marketing automation, service, and support applications.
Magento 2.0 offers greater flexibility, scalability, and a more responsive design.
The global market for cloud-based contact centers is expected to surge from its current level of $4.68 billion to $14.71 billion by 2020, according to MarketsandMarkets research. (Featured on SmartCustomerService.com.)
Fall 2015 Release brings together existing products from Ektron and Episerverand new capabilities into a sngle cloud platform
HP's Qfiniti workforce optimization, recording, and speech analytics offering is now available on demand. (Featured on SmartCustomerService.com.)
Contact Center: Enterprise, Communications Center, Contact Center: Service Provider, Communications Portal, and Quality Management Suite all get upgrades. (Featured on SmartCustomerService.com.)
ProsperWorks becomes the first CRM platform to be recommended by Google for Work.
Sentiment can now monitor VK and OK.ru so brands can engage customers on those social media sites.
Predicted lifetime value, distance-to-store, and householding capabilities empower retailers to unify customers' online and offline experiences.
New features of Verint EFM make it easier to launch and manage customer surveys across multiple platforms.
Aviso's Sales War Room brings machine learning and data science to sales forecasting and predictive analytics.
Users can now connect Act! Essentials with hundreds of Web applications, synchronize contact and customer information, and automate processes across platforms.
The all-stock deal is valued at $22.5 million. (Featured on SmartCustomerService.com.)
Users can connect to live technical support if needed right from within the app or software product.
The X2CRM 5.3 release features Workflow Splitter, a Google+ Connector, and Amazon AWS cloud platform enhancements available in both open-source and cloud editions.
Medallia Ask Now delivers A/B testing for improved surveying.
TCN increases its global footprint through partnership with Australian technology solutions provider for the credit and collections industry.
New features deliver greater insights into call center operations and improved management capabilities. (Featured on SmartCustomerService.com.)
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Companies: Cloud-based CRM
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