Articles: Cloud-based CRM
InGenius Connector Enterprise 4.0 now provides telephony support in Salesforce.com Omni-Channel. (Featuredon SmartCustomerService.com.)
The Colligo Engage Mobile Content Management Platform now uses Microsoft Azure Active Directory to deliver single sign-on; Microsoft Azure Stream Analytics; and Microsoft Azure API Management.
Concord's Salesforce.com integration allows users to generate and manage contracts directly from within Salesforce.com.
An improved user experience is the center of Noble Systems' upgraded mobile contact center management tool. (Featured on SmartCustomerService.com.)
Improved visual developer tools enable faster, easier self-service application development. (Featured on SmartCustomerService.com.)
Heywire's text messaging platform for sales and customer service is now available on the Salesforce.com AppExchange.
Fuzzy Logix's flagship data analytics product, DB Lytix, is now available on Teradata Cloud.
The Platinum Partner designation recognizes the growth of SpringCM apps in the Salesforce.com ecosystem.
The integration between CSI and Clarity Connect brings complete workforce optimization capabilities for contact centers using Skype for Business. (Featured on SmartCustomerService.com.)
IOVOX's call tracking will deliver insight to Cobweb's small business customers.
Tickr and Oracle Social Cloud together can surface even greater social intelligence.
SCM Express is a cloud-based and mobile customer engagement platform for utilities.
New management tools, workflow enhancements, and a community-as-a-service deployment model round out the enhancements to Telligent Community.
New services deliver a framework for digital transformation and capabilities to deploy and manage journeys for retailers.
Real-time insights reveal which ads drive profit and which ads miss the mark.
The collaboration between SAP and Accenture seeks to build on platform development and go-to-market strategies.
Accelerize and its digital marketing software division CAKE yesterday announced a partnership and technology integration with DialogTech, a provider of end-to-end call attribution and conversion platforms. (Featured on SmartCustomerService.com/.)
The deal strengthens Accenture's cloud-first agenda and Salesforce.com capabilities.
Listing in the Oracle Cloud Marketplace offers added value to Oracle Service Cloud users. (Featured on SmartCustomerService.com.)
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