Articles: Cloud-based CRM
LivePerson is bringing its messaging solutions to GoDaddy business users.
Zendesk Automatic Answers is powered by machine learning to help customers solve their inquiries without having to go through contact center agents. (Featured on SmartCustomerService.com.)
Enghouse Interactive's CCSP 7.2 brings enhanced usability, Gadget API integration, and a connector for Skype for Business. (Featured on SmartCustomerService.com.)
Nexmo is working with AWS for SMS message delivery via Amazon Simple Notification Service.
Lithium becomes one of the first partners in Microsoft's new SaaS-based business apps ecosystem.
Microsoft Dynamics 365 will be the next-generation cloud version of Microsoft's business suite.
eLoyalty, part of TeleTech Technology, has released version 10.6.3 of its Cisco-Powered Hosted Collaboration Solution/Contact Center as a Service (HCS/CCaaS) cloud offering. (Featured on SmartCustomerService.com.)
Experian and Neustar partner to offer omnichannel onboarding with omnichannel activation.
The vCards cloud platform enables video creation in less than a minute.
ContactWorld enhancements include new user interfaces, greater personalization, and performance, efficiency, and infrastructure upgrades. (Featured on SmartCustomerService.com.)
V-Person integration with Facebook Messenger and other chat platforms enables companies to provide consistent omnichannel engagement on emerging customer touchpoints. (Featured on SmartCustomerService.com.)
The Zyme channel data management platform delivers data across a cloud infrastructure.
The latest version of SAP Business One for SAP HANA offers key features to help small companies go digital.
Latest release delivers advanced features to improve customer experience, capture and convert revenue opportunities, and maximize return on investment. (Featured on SmartCustomerService.com.)
BT has become the first global network services provider to offer direct access to the Oracle Cloud.
The redesigned platform makes it easier for companies to take advantage of beacon technology and monetize their apps.
Lightning Customer Community enables companies to engage with their customers through online social communities.
Coveo's self-learning Intelligent Search solutions are now available through Avanade Managed Services.
The Altitude Xperience is a complete cloud-based contact center solution. (Featured on SmartCustomerService.com.)
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Companies: Cloud-based CRM
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