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Articles: Cloud-based CRM
ConvergysCX is a cloud-based voice of the customer solution.
Helpshift SensAI allows companies to automate interactions and deliver personalized messages at scale. (Featured on SmartCustomerService.com.)
Clarabridge enhancements help companies detect and prevent customer churn and communicate across all platforms.
Vidyard GoVideo for Zendesk lets customer support agents capture and share personal video messages directly within Zendesk.
Acquia Commerce Manager unlocks digital storefronts for Magento Commerce.
oneAudience has added mobile-driven audiences to Adobe Analytics Cloud's Audience Manager.
Personalization and new technologies continue to reshape the business landscape. Here are the emerging sales and marketing trends that can help you stay ahead of the competition.
Native integration to Salesforce Service Cloud Lightning offers businesses more control and flexibility in orchestrating the customer journey across multiple communication channels. (Featured on SmartCustomerService.com.)
Smartcalls allows companies to design flexible outbound calling campaigns with no programming. (Featured on SmartCustomerService.com.)
NewVoiceMedia has unveiled a fully integrated omnichannel solution as part of its Spring '18 release. (Featured on SmartCustomerService.com.)
Monet WFM for Salesforce.com links with Service Cloud or Sales Cloud to create a unified platform supporting multiple channels
Omnichannel speech analytics is now enabled on Voxbone's voice platform through APIs and a web portal. (Featured on SmartCustomerService.com.)
Bandwidth's Enterprise Application-to-Person Messaging provides an alternative to short-code SMS.
Offered through Vonage's Nexmo Partner Program and the Vonage API Platform, the new offerings introduce a building-block' approach to implementing contact center technologies. (Featured on SmartCustomerService.com.)
The fully programmable cloud contact center platform aims to give companies complete control of their contract center experience. (Featured on SmartCustomerService.com.)
The signing brings together Salesforce.com's Marketing and Commerce Clouds and Quip with Dropbox's collaboration platform.
RingCentral's Collaborative Contact Center combines intelligent bots and team collaboration. (Featured on SmartCustomerService.com.)
Aspect AI Assistant Suite combines voice, digital channels, and artificial intelligence. (Featured on SmartCustomerService.com.)
New agent experience extends CxEngage's omnichannel functionality to leading CRM systems. (Featured on SmartCustomerService.com.)
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