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Articles: Cloud-based CRM
The merger brings together two cloud contact center solutions providers. (Featured on SmartCustomerService.com.)
Zendesk released Advanced Voice, an enhanced version of its phone support offering, embedded directly into its cloud-based contact center software. (Featured on SmartCustomerService.com.)
Xactly Inspire speeds up hiring and coaching of sales people for faster performance.
The simplified CRM system provides marketing, sales, and service capabilities in one solution.
Digital experience platform enables marketers to build, manage and evolve multilingual, multibrand, and multidevice Web properties.
GoldMine Premium 2015.2 is a mobile-responsive Web solution.
Cirrus Insight for Outlook brings together Microsoft's email client and Salesforce.com.
Veeva Medical CRM is designed to help improve key opinion leader engagement.
InsideView will sell SAP hybris Commerce as part of its InsideView for Sales sales intelligence platform.
Marlin Equity Partners, a global investment firm, has acquired LiveOps Cloud Platform, a provider of cloud-based contact center technology. (Featured on SmartCustomerService.com.)
Accelerate for Dynamics CRM lets Microsoft users tap into InsidesSales' neuralytics engine to guide salespeople.
Bright Pattern updated its call center software that extends Zendesk's cloud-based customer service platform with omnichannel cloud contact center capabilities. (Featured on SmartCustomerService.com.)
AZuqua for Customer Success integrates data and workflows from disparate CRM, marketing automation, service, and support applications.
Magento 2.0 offers greater flexibility, scalability, and a more responsive design.
The global market for cloud-based contact centers is expected to surge from its current level of $4.68 billion to $14.71 billion by 2020, according to MarketsandMarkets research. (Featured on SmartCustomerService.com.)
Fall 2015 Release brings together existing products from Ektron and Episerverand new capabilities into a sngle cloud platform
HP's Qfiniti workforce optimization, recording, and speech analytics offering is now available on demand. (Featured on SmartCustomerService.com.)
Contact Center: Enterprise, Communications Center, Contact Center: Service Provider, Communications Portal, and Quality Management Suite all get upgrades. (Featured on SmartCustomerService.com.)
ProsperWorks becomes the first CRM platform to be recommended by Google for Work.
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