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Articles: Cloud-based CRM
The new features aim to empower retailers to deliver more connected and personalized shopping experiences.
The new solutions aim to solve brands' biggest social advertising challenges.
Your company can either navigate the digital deluge, or be swamped by it.
[24]7.ai's Fall 2017 Release adds support for Business Chat and Vivid Speech functionality that augments IVR with visual interactions. (Featured on SmartCustomerService.com.)
Sightcall has integrated its video assistance product with Zendesk's customer support software. (Featured on SmartCustomerService.com.)
The union is designed to enable customers to accelerate preference-data and application integration ahead of the EU's GDPR.
The new tool aims to help organizations harness massive amounts of data from a wide range of customer touch points to create a unified customer profile.
Enghouse Interactive's server-less platform empowers Microsoft Office 365 users with contact center functionality. (Featured on SmartCustomerService.com.)
The digital customer experience is critical to customer engagement and satisfaction, but enterprises are only now starting to map the contours of customer experience and how it will impact global business in the near future.
Poised for rapid growth and success, the cloud contact center infrastructure market is looking at untapped revenue potential in the tens of billions of dollars, DMG Consulting predicts. (Featured on SmartCustomerService.com.)
The new integration will help companies build and maintain conversational IVR flows for routing callers. (Featured on SmartCustomerService.com.)
Feature enhancements allow for more contact management and sales planning.
WeVideo Business lets companies create, share, and manage video content for any number of uses and formats.
SoGoSurvey's new tool lets companies collect, measure, and compare customer feedback.
Deepened compatibility aims to help companies attract more buyers with search-related ads.
Vainu's data platform is now linked to the Salesforce Sales Cloud to keep prospect information current.
NICE inContact CXone Agent unifies the agent console to streamline customer and agent experiences. (Featured on SmartCustomerService.com.)
Seismic's latest update allows sales and marketing teams to power content collaboration with Salesforce opportunity data, streamlining content collection, revisions and feedback.
Melissa's Personator World enables real-time indentity verification in global banking.
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