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The GeoFluent translation tool is now integrated with Salesforce.com's Service Cloud and Live Agent. (Featured on SmartCustomerService.com.)
Sitecore's latest version of Sitecore Commerce includes greater connectivity between content management and e-commerce.
Longwood's RevBase mobile-enabled B2B e-commerce solution targets users on smartphones and tablets.
The combined companies will work to create seamless integrations between business apps for heightened customer engagement.
inBar provides on-premises marketing with first-party location data through beacon technologies at restaurants, bars, and other entertainment venues.
All eyes will be on automation as the lines between humans and machines (and sales, service, and marketing) continue to blur. What else lies ahead?
Impartner Locator provides deep searchability and visibility for connecting potential customers to partners.
The strategic agreement will leverage Avaya's contact center and unified communications solutions to develop a communications cloud ecosystem. (Featured on SmartCustomerService.com.)
Noble has enhanced its web-based contact center manager toolset with greater mobile flexibility and increased reporting. (Featured on SmartCustomerService.com.)
Salesforce.com today launched LiveMessage as a new addition to its Service Cloud, allowing companies to engage with customers using messaging platforms like SMS, text, and Facebook Messenger. (Featured on SmartCustomerService.com.)
A cloud-based deployment model extends callback technology across voice, digital, and mobile channels. (Featured on SmartCustomerService.com.)
Growth Intelligence 2.0 provides a unified view across channels for a holistic understanding of user hehavior.
The data leakage prevention solution protects information managed in the contact center. (Featured on SmartCustomerService.com.)
SutiCRM now offers case escalation, auto responders, and website visitor tracking.
Partnership blends Five9's cloud contact center platform with Zendesk Support. (Featured on SmartCustomerService.com.)
Infer further opens its partner ecosystem to include Salesforce.com's Pardot platform.
Anywhere365 and AudioCodes have teamed up to offer full contact center capabilities on CloudBond 365.
LoyaltyExpress customers can now access a custom marketing store in Salesforce.com.
The two companies will expand how customers capture, analyze, and take action on data with five new service integrations. Salesforce.com will also use AWS cloud infrastructure to support its growing customer base in Canada.
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