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Articles: Cloud-based CRM
Whispir lets organizations communicate with customers and employees via text message, voice, Web, email, mobile, or social media.
New Community Cloud propels salesforce.com into the fast-growing $3.5 billion enterprise collaboration market.
Together, the companies will sell a combined portfolio of unified communications-as-a-service, contact center-as-a-service, and infrastructure modernization services. (Featured on SmartCustomerService.com.)
Aspect Unified IP 7.3 offers greater cloud-optimized deployment options, new proactive outreach compliance capabilities, and tighter integration with Aspect's social media interaction solution. (Featured on SmartCustomerService.com.)
New partnership lets firms sync contact center solutions with operations and order management.
New self-serve testing solution lets users determine who sees proposed changes.
Blackbaud's onprofit donor cultivation solution set now offers synchronization, deeper data access, browser ubiquity, and more.
[24]7 Speech blends predictive, omnichannel, and natural language technologies in one self-service solution. (Featured on SpeechTechMag.com.)
Saleslogix will be rebranded Infor CRM and add sales and service functionality to Infor's CloudSuite.
Innovest CRM is integrated with InnoTrust and Microsoft Dynamics.
Avaya's unified communications and contact center solutions are now available in the cloud through BT Wholesale. (Featured on SpeechTechMag.com.)
The partnership between First Data and LocalVox brings added insight to SMBs.
Live Guide's expanded administrative options and customer data views target the needs of high-volume customer service teams
Gain a business advantage with contract life-cycle management tools.
Interactive Intelligence contact center and dialer software is integrated with upgraded CallScripter application.
With the new Video Support Center, companies can now deliver video to customers for self-service support from Desk.com.
Verve Direct allows advertisers to buy location-targeted mobile campaigns via a direct interface.
Global expansion plans continue for Microsoft Dynamics, along with Azure and Office 365.
Journey Builder is a comprehensive customer journey solution to plan, personalize, and optimize customer interactions across channels and devices
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