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Articles: Cloud-based CRM
ServiceSource's new customer success app empowers teams to engage across the customer lifecycle and maximize customer lifetime value.
The deal wil help businesses source leads and deliver measurable ROI.
The latest version of the browser-based helpdesk software is now available.
Both Service Cloud1 and Sales Cloud1 provide a string of new mobile apps to help businesses better deal with customers and sales prospects.
New capabilities include Revenue Finder and Turnkey Actions.
Deutsche Telekom's T-Systems unit will resell SugarCRM's solution as a hosted cloud service.
Mobile Engagement Platform offers businesses a new way to reach customers on mobile devices.
Nimble Smart Contacts adds relationship insights to browsers, Gmail, Microsoft Office 365, and Salesforce.com.
Innovations in Desk.com for Retail include new pay-as-you-go pricing, reporting tools, and e-commerce integrations.
New version offers several deployment options, easier integrations, and tighter security.
Oracle debuts Big Data Analytics, Big Data Discovery, and a new set of mobile app development tools.
In urgent need of a new contact center system, the emergency monitoring device provider turned to the cloud solution for aid.
8x8's newest release offers more omnichannel capabilities for scripting and executing customer interactions.
Partnership offers cloud-based solution to address both PBX and contact center needs from a single source.
Oracle's updated customer experience cloud promises deep integration and "extreme innovation."
New integration simplifies collaboration and execution of content marketing programs.
The SaaS application helps contact centers of any size access workforce optimization capabilities.
CloudCall Campaigns includes dialer and call distributor.
The MyTime cloud-based solution allows customers to get help within the app.
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