Articles: Cloud-based CRM
The embeddable business intelligence platform now offers multitenant support and advanced dashboards.
Coveo's search-as-a-service solution unites information across cloud- and premises-based systems.
Fonolo joins the Aspect Technology Alliance Program.
New capabilities are added to Pega 7 to increase productivity and deepen engagement.
IBM has teamed with Portico Consulting to release a new cloud service for customer experience.
Jacada has joined the Interactive Intelligence Global Alliance Program.
Report automation and sales funnel support added to SutiCRM 7.0.
The acquisition of assets from Quality Software Corporation to bring a cloud-native suite of contact center quality management capabilities to the enterprise.
New multi-user capabilities allow for greater sharing of information.
Coveo has expanded its ecosystem to scale service delivery of fast growing Salesforce Search applications.
Amdocs CES 9.3 includes new online commerce solution to enable service providers to offer multiplay communications services with digital and hard goods.
New cloud-based version of GoldMine CRM is now available.
XpressBuy lets consumers purchase directly from ads.
With the new application, life sciences firms can deliver more personalized customer interactions.
The deal expand's 8x8's presence in Europe and enhance its contact center capabilities.
The release offers a multichannel agent interface for Salesforce, new outbound campaign management, automated actions in WFO, new reporting options, and additional APIs for a growing developer ecosystem.
The SDK allows developers to integrate Nexus support functionality directly into their consumer or business apps.
Upgrade brings improved performance, smarter analytics, and expanded data access.
VCC Global uses local connectivity and language translation to provide worldwide customer and employee engagement.
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