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Articles: Cloud-based CRM
Coveo has launched Coveo for Sitecore Pro Cloud Edition and Coveo for Sitecore v4.0
Zipwire enhancements include omnichannel reporting and integrations with ZenDesk and Oracle RightNow. (Featured on SmartCustomerService.com.)
The latest version of Noble's Harmony contact center software offers inbound service management tools. (Featured on SmartCustomerService.com.)
Infor CRM 8.3 offers enhanced mobile features, offline functionality, and new configurations and interfaces.
Oracle Cloud customers can now use PandaDoc to automate their sales documents directly within their platform.
With Basis Technology's text analytics, machine learning powers a broad set of semantic services across 20 languages.
Yandex.Telephony is based on the MightyCall platform to provide cloud telephony services for small businesses. (Featured on SmartCustomerService.com.)
NachoMail users can now connect their mobile email platforms to their Salesforce.com accounts.
Version 7 of StratusLIVE for Fundraisers is built on the Microsoft Dynamics CRM platform.
Smartling will integrate Jargon's mobile in-context translation into its Global Fluency Platform to enable instant, over-the-air localization of mobile applications.
The launch of Channel API includes initial integration partnerships with social monitoring and analytics solutions providers Synthesio and Brandwatch. (Featured on SmartCustomerService.com.)
Website-as-a-Channel self-service allows businesses to deliver fast, frictionless, and engaging customer interactions.
With the partnership between Nexmo and AppShark, users can now communicate via SMS from within Salesforce.com.
The Virtual Observer workforce optimization solution is now integrated with Zendesk's ticketing, voice, social media, and chat features. (Featured on SmartCustomerService.com.)
EverString brings artificial intelligence-powered predictive marketing to Microsoft Dynamics CRM.
QA in the Cloud is a secure automated testing framework for customer-facing documents.
Partnership combines Tableau's visual analytics with Altiscale's big data-as-a-service platform.
Integrations create a single cloud-based platform for social listening and business insights.
Desk 360 offers SMBs a collection of tools for greater customer insights and context. (Featured on SmartCustomerService.com.)
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