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Articles: Cloud-based CRM
[24]7 is partnering with Amdocs to deliver intelligent, personalized customer support across all service channels for the telecommunications industry. (Featured on SmartCustomerService.com.)
Aria Crescendo is a cloud-based monetization platform that enables multidimensional customer choice.
Cyara Solutions yesterday released version 6.4.0 of its omnichannel discovery, testing, and monitoring platform for customer service interactions. (Featured on SmartCustomerService.com.)
Native Power Dialing within CRM enables telemarketing calls to reach more prospects.
The acquisition is expected to help Calabrio speed up its corporate growth. (Featured on SmartCustomerService.com.)
Jacada's Visual IVR is certified for use with the Cisco Unified Customer Voice Portal. (Featured on SmartCustomerService.com.)
SessionM brings mobile marketing cloud solutions to worldwide partners to help companies automate mobile marketing.
Co/Labs enables real-time communication and document sharing between channel teams and their partners and resellers.
Antavo and Emarsys partner to provide e-commerce loyalty programs that reward customers for behavior, not purchases.
V-Person Live Chat combines virtual and real support with the tight integration of a single knowledgebase, unique feedback loop, and customizable workflows. (Featured on SmartCustomerService.com.)
Five9, a provider of cloud-based contact center software, today launched the Summer 2016 release of its Virtual Contact Center (VCC). (Featured on SmartCustomerService.com.)
Oracle Data Cloud's B2B audience solution includes 400 million business users and 1 million addressable U.S. companies.
Customer Benchmarking Engine provides SaaS companies with artificial intelligence-powered comparative insights into customer health and success.
Salesforce API is now a part of Appy Pie's new CRM offering.
ActionCX from MaritzCX turns customer feedback into insights that can drive company-wide change.
Ytel's message360° API provides Zoho CRM customers with multichannel capabilities. (Featured on SmartCustomerService.com.)
SRK drops an Analytics Tab in Salesforce.com to integrate spreadsheets, relational databases, third-party cloud services, network devices, and social media.
Lexalytics' Semantria text analytics platform can now be deployed on Microsoft Azure.
Salesbox CRM joins AppDirect's ecosystem of coud services.
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