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Articles: Cloud-based CRM
Five9's acquisition of SoCoCare strengthens its position in social and mobile customer care.
Interactive Intelligence's partnership with OrgSpan leads to a social customer service and enhanced directory offering.
Ellucian Enterprise CRM offers recruiting and student advancement tools for colleges and universities.
OpenSpan Activity Intelligence captures worker activity and transaction insight in customer-facing business units.
JiveX offers Facebook, Twitter, and Marketo integrations, gamification, and community analytics.
New dashboards, a new interface, and expanded social hashtag search round out the SmartFocus enhancements.
Interaction Supervisor gives contact center managers untethered access to information.
Savvis Big Data Solutions suite unites enterprise-grade infrastructure with scalable, secure managed services to power data analytics.
The tool uses Lattice Data Cloud and CRM data to grade leads for marketers.
The new partnership will bring Social Insights to the cloud-based Microsoft Dynamics CRM Online service.
New Teradata CIM in the Cloud marketing solution enables companies to engage in data-driven multichannel dialogue.
Compendium will integrate with Oracle's marketing automation unit, Eloqua.
The Transfluent application lets customer service agents interact with customers in 60 languages.
HP Digital Marketing Hub will enable delivery of personalized content based on real-time analytics.
The Adobe Analytics upgrade features predictive anomaly detection, enhanced mobile app measurement, real-time data visualizations, and video metrics.
The new Optimum Voice cloud-based service answers calls with a professional greeting 24/7.
The combination of Pegasystems and Antenna Software enables organizations to bring customer centricity to their enterprise mobile applications.
New name emphasizes focus on real-time, personalized cross-channel marketing.
Ellucian Enterprise offers a higher education-specific solution for recruiting and student engagement.
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