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Articles: Cloud-based CRM
With the integration between Zingaya and Bright Pattern's ServicePattern, Web site visitors can connect to salespeople with one click.
CustomerMatrix's Action Alerts deliver real-time big data insights to salespeople.
SOLOMO Exchange provides location analytics and mobile engagement with a sensor-agnostic, enterprise-class cloud platform.
8x8 Virtual Contact Center offers instant multichannel integration with Zendesk software.
Adoption is growing, but concerns remain.
Assess your company's current and future needs to determine your best option.
Platform consolidates customer data from multiple sources and provides retailers with integrated text analytics and dynamic graphic and holistic views of store-level performance.
The UserEvents acquisition gives LiveOps real-time, contextual routing capabilities and adds to its cloud contact center solutions portfolio.
SDL Customer Experience Cloud Helps marketers deliver a consistent experience across devices and languages.
Envision's Click2Coach Cloud is a new workforce optimization solution for capturing, recording, coaching, and agent analytics.
The acquisition helps B2B subscription companies boost recurring revenue and doubles ServiceSource's addressable market to more than $600B
Zeta Interactive and ClickSquared together create a solution set for managing the full customer lifecycle.
The latest version of 8x8's Virtual Contact Center (VCC) adds increased mobility and security.
The visual interface for Brainshark's new analytics dashboard features more robust analytics in a central location.
The investment doubles the data centers running on SoftLayer architecture.
Now Salesforce users can see results of Timba Surveys right from their inboxes.
Integration between SAP and eGain Knowledge lets users search eGain's knowledgebase from within their SAP CRM systems.
New integrations with Microsoft apps lets sales personnel better manage contacts, calendars, and to-do lists.
By mining the social Web, Leadspace helps marketers and sales teams more accurately predict which companies are likely to buy.
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