Anywhere365 and AudioCodes have teamed up to offer full contact center capabilities on CloudBond 365.
CRM Across the Wire,
Posted 06 Dec 2016
LoyaltyExpress customers can now access a custom marketing store in Salesforce.com.
CRM Across the Wire,
Posted 05 Dec 2016
The two companies will expand how customers capture, analyze, and take action on data with five new service integrations. Salesforce.com will also use AWS cloud infrastructure to support its growing customer base in Canada.
CRM Across the Wire,
Posted 02 Dec 2016
With Narvar's Chatbot for Facebook Messenger and Smart Knowledge Base, retailers can interact with customers during the post-purchase experience.
CRM Across the Wire,
Posted 02 Dec 2016
Today, when contemplating your intelligent assistance strategy, the real question isn't whether to do it or not, but how to do it. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 01 Dec 2016
Microsoft Azure allows Lionbridge to support GeoFluent customer requirements and preferences for data location, providing enhanced enterprise-grade performance and uptime.
CRM Across the Wire,
Posted 30 Nov 2016
The master agency will offer its clients Interactive Intelligence's PureCloud Engage.
CRM Across the Wire,
Posted 29 Nov 2016
Jive Contact Center is a cloud-based application designed to increase efficiencies for incoming calls.
CRM Across the Wire,
Posted 28 Nov 2016
Oracle has launched IoT Accelerator, an integration package to allow companies to leverage insights gathered from the Internet of Things (IoT) via the company's IoT Cloud and Oracle Service Cloud. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 28 Nov 2016
BlueJeans onSocial enables authentic widespread video collaboration over Facebook Live.
CRM Across the Wire,
Posted 21 Nov 2016
The Kustomer platform unifies customer data in one support platform. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 17 Nov 2016
The integration between Resonate and Adobe Audience Manager provides access to deep consumer insights on first-party audiences.
CRM Across the Wire,
Posted 17 Nov 2016
Precision Dialogue's Marketing Hub leverages marketing cloud platforms to create localized, multi-channel messaging in three simple steps.
CRM Across the Wire,
Posted 16 Nov 2016
The multichannel solution lets service providers offer notification capabilities to their clients.
CRM Across the Wire,
Posted 16 Nov 2016
The partnership expands the availability of contact center and workforce optimization solutions to organizations of all sizes. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 15 Nov 2016
New integrations let Salesforce.com CRM users sync their data with more business applications.
CRM Across the Wire,
Posted 14 Nov 2016
TrustRadius is unleashing the power of B2B peer reviews right within Salesforce.com's CRM.
CRM Across the Wire,
Posted 11 Nov 2016
MarketsandMarkets predicts the cloud contact center market will grow at a compound annual rate of 23.6 percent through 2021. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 07 Nov 2016
NewVoiceMedia's Winter '17 release offers many new features and a simpler user interface. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 07 Nov 2016
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