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Articles: Cloud-based CRM
Lexalytics' Semantria text analytics platform can now be deployed on Microsoft Azure.
Salesbox CRM joins AppDirect's ecosystem of coud services.
Socious unveils new tools to help association professionals and community managers make more informed decisions about steering and growing their communities.
The integration between noHold and ServiceNow brings together virtual assistants and knowledge bases.
Advancements in the proposal and sales content management solution increase collaboration capabilities for RFPs and other content.
CRMNEXT's new Vivid Journey and Autonoma Integration Designers are added to its cloud-based CRM platform.
Experian Data Quality provides self-service address validation on edq.com.
LivePerson is bringing its messaging solutions to GoDaddy business users.
Zendesk Automatic Answers is powered by machine learning to help customers solve their inquiries without having to go through contact center agents. (Featured on SmartCustomerService.com.)
Enghouse Interactive's CCSP 7.2 brings enhanced usability, Gadget API integration, and a connector for Skype for Business. (Featured on SmartCustomerService.com.)
Nexmo is working with AWS for SMS message delivery via Amazon Simple Notification Service.
Lithium becomes one of the first partners in Microsoft's new SaaS-based business apps ecosystem.
Microsoft Dynamics 365 will be the next-generation cloud version of Microsoft's business suite.
eLoyalty, part of TeleTech Technology, has released version 10.6.3 of its Cisco-Powered Hosted Collaboration Solution/Contact Center as a Service (HCS/CCaaS) cloud offering. (Featured on SmartCustomerService.com.)
Experian and Neustar partner to offer omnichannel onboarding with omnichannel activation.
The vCards cloud platform enables video creation in less than a minute.
ContactWorld enhancements include new user interfaces, greater personalization, and performance, efficiency, and infrastructure upgrades. (Featured on SmartCustomerService.com.)
V-Person integration with Facebook Messenger and other chat platforms enables companies to provide consistent omnichannel engagement on emerging customer touchpoints. (Featured on SmartCustomerService.com.)
The Zyme channel data management platform delivers data across a cloud infrastructure.
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