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Articles: Cloud-based CRM
Predictive marketing platform helps retail marketers ensure accurate data on millions of customers.
Oracle to offer co-browsing as a integral part of its Service Cloud.
New integration with Google's Gmail tracks email views and file shares.
Users can now turn to Cirrus to report on email opens and Salesforce.com events.
FirstRain's Personal Business Analytics for Salesforce1 will be generally available next month.
Bottlenose NerveCenter creates a virtual analyst in the cloud for real-time trends affecting customer brands.
Vantage's MAXcustomerconnect service unifies voice, email and text messaging on a single platform for small business to build mobile marketing campaigns.
Build relationships that maximize revenue and grow market share.
gUnify Salesforce Connector integrates Salesforce CRM information with BroadSoft's hosted unified communications platform and Google Chrome with IP connected devices.
Enterprises can now combine CRM with PeopleLinx's social marketing and sales platform.
Integration will begin with voice and chat channels.
With a new intelligent agent console, mobile app, and reporting engine, small businesses can now deliver customer service anytime, anywhere.
Statistical Performance Analytics taps into big data analytics to route calls to the best-suited contact center agents.
Five9 delivers mulitchannel cloud contact center software with native social, mobile, chat, and email capabilities.
MobiHelp will power in-app customer support.
The integration of 3CLogic's cloud-based contact center solution with Zendesk's customer service platform is expected to enhance the business processes for customers in the contact center space.
The set of six open-source applications enables developers to build custom enterprise apps.
NICE Customer Journey Optimization helps companies understand how and why customers are interacting with them across different channels and touch points.
Elastic Grid's marketing automation platform lets marketers and their partners launch campaigns in three minutes or less.
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