The launch of Channel API includes initial integration partnerships with social monitoring and analytics solutions providers Synthesio and Brandwatch. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 05 Apr 2016
Website-as-a-Channel self-service allows businesses to deliver fast, frictionless, and engaging customer interactions.
CRM Across the Wire,
Posted 05 Apr 2016
With the partnership between Nexmo and AppShark, users can now communicate via SMS from within Salesforce.com.
CRM Across the Wire,
Posted 31 Mar 2016
The Virtual Observer workforce optimization solution is now integrated with Zendesk's ticketing, voice, social media, and chat features. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 31 Mar 2016
EverString brings artificial intelligence-powered predictive marketing to Microsoft Dynamics CRM.
CRM Across the Wire,
Posted 31 Mar 2016
QA in the Cloud is a secure automated testing framework for customer-facing documents.
CRM Across the Wire,
Posted 31 Mar 2016
Partnership combines Tableau's visual analytics with Altiscale's big data-as-a-service platform.
CRM Across the Wire,
Posted 29 Mar 2016
Integrations create a single cloud-based platform for social listening and business insights.
CRM Across the Wire,
Posted 28 Mar 2016
Desk 360 offers SMBs a collection of tools for greater customer insights and context. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 24 Mar 2016
BusinessCoder provides firmographic data for 25 million business records.
CRM Across the Wire,
Posted 23 Mar 2016
Alteryx has joined the Microsoft Azure Marketplace as a leading platform for self-service data analytics in the cloud.
CRM Across the Wire,
Posted 23 Mar 2016
Partners can bundle new cloud-based contact center services from Five9 with PBX. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 17 Mar 2016
Memeni has launched a while-label, cloud-based platform for companies to build their own online communities.
CRM Across the Wire,
Posted 10 Mar 2016
WealthEngine participates as a Salesforce.com Financial Services Cloud launch partner to transform the client-advisor experience.
CRM Across the Wire,
Posted 08 Mar 2016
Bundles are delivered as unified communications as a service for contact center as a service. (Featured on .)
CRM Across the Wire,
Posted 08 Mar 2016
Deloitte Digital is extending the reach of Salesforce.com Financial Services Cloud with its Connected Bank Solutions.
CRM Across the Wire,
Posted 08 Mar 2016
General Dynamics' CXP is a contact center platform based on Genesys technology.
CRM Across the Wire,
Posted 04 Mar 2016
Interactive Intelligence's PureCloud Engage is now available on the Salesforce.com AppExchange. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 04 Mar 2016
Opower's upgraded platform offers more advanced business intelligence and customer analytics for utilities.
CRM Across the Wire,
Posted 03 Mar 2016
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