Articles: Cloud-based CRM
New features aim to help service agents better understand the customer's journey and streamline cooperative processes.
Callers can now interact with voice and visual menus on any mobile device with a Web browser.
Users can synchronize their Google Contacts between their CRM systems and their Android devices.
The two companies' combined efforts will enhance customer experience within the cloud contact platform.
Digital Experience Cloud combines content, commerce, and connectivity to empower organizations' digital transformations.
SDL's CXC Version 2.0 features new capabilities that allow organizations to provide relevant experiences from digital marketing through to self-service support.
New functionality allows for critical around-the-clock social media support.
A common cloud communications platform tightly integrates 8x8 Virtual Office and Virtual Contact Center users.
Built "from the ground up," the solution promises to eliminate silos.
The new offering will incorporate live chat and refined ticket access on a social media-esque interface.
New Web app helps small businesses automatically capture and convert Web site traffic into new sales leads.
The platform will be integrated into Teradata's Integrated Marketing Cloud.
The Toshiba IPedge business telephone system includes advanced contact center capabilities in a single server.
The partnership will allow for integrations with other CRM systems.
The joint Acqueon-Umojo solution is based on the Microsoft Lync platform.
The software and services provider's new cloud service is designed to foster collaboration in the enterprise.
New tool lets companies play customized audio while callers wit on hold for a live agent.
The app lets Salesforce users make a receive video calls without leaving their CRM systems.
Seamless integration provides sales and service teams with greater visibility into the entire customer relationship.
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Companies: Cloud-based CRM
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