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Articles: Cloud-based CRM
New functionality allows for critical around-the-clock social media support.
A common cloud communications platform tightly integrates 8x8 Virtual Office and Virtual Contact Center users.
Built "from the ground up," the solution promises to eliminate silos.
The new offering will incorporate live chat and refined ticket access on a social media-esque interface.
New Web app helps small businesses automatically capture and convert Web site traffic into new sales leads.
The platform will be integrated into Teradata's Integrated Marketing Cloud.
The Toshiba IPedge business telephone system includes advanced contact center capabilities in a single server.
The partnership will allow for integrations with other CRM systems.
The joint Acqueon-Umojo solution is based on the Microsoft Lync platform.
The software and services provider's new cloud service is designed to foster collaboration in the enterprise.
New tool lets companies play customized audio while callers wit on hold for a live agent.
The app lets Salesforce users make a receive video calls without leaving their CRM systems.
Seamless integration provides sales and service teams with greater visibility into the entire customer relationship.
The partnership leads to a click-to-call banking app for kiosks and ATMs.
Salesforce.com entered the $38 billion analytics market with its sixth cloud platform. (Originally appeared on DestinationCRM.com)
Today's innovations are only the beginning.
Ease of use is key consideration for potential buyers.
The acquisition will give Oracle new offline analytics capabilities.
The new version is a full-cycle CRM product for commercial and residential real estate professionals.
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