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Articles: Cloud-based CRM
Cloud analytics platform helps marketers build customer awareness, acquisition, and allegiance.
RTC Client is a customizable, WebRTC-based contact center client solution.
The latest version of Pega Customer Service empowers large service organizations to better engage customers, simplify the employee experience, and change as their business evolves.
WDS Virtual Agent learns from its human colleagues to deliver a better digital customer care experience.
New services help organizations to find, store, and analyze data.
New feature includes real-time calendar data, time zone adjustment and campaign integration.
Bpm'online's newest salesforce automation product is part of a larger platform upgrade.
The enhancements to RevBase for Mobile streamline marketers' support for sales teams.
Cotap's new release enables mobile messaging to anyone in a business network.
Data analytics will aid businesses in identifying untapped potential of IVR and mobile customer care data.
Marketers can now leverage additional email providers for delivery of VisitIQ-enabled links and add marketing automation intelligence to ordinary email.
The deal merges Jacada's Visual IVR with Kobil's authentication solution.
New partnership expands omnichannel capabilities of 8x8's Virtual Contact Center with large-scale social media engagement.
Many new features delivered already, with more on the way.
New interactive features take SightCall customers beyond Amazon Mayday and Salesforce SOS for Apps.
The acquisition of CQuotient helps Demandware accelerate data and analytics initiative.
Salesforce.com enters the $38 billion analytics market with the launch of its sixth cloud in the Salesforce Customer Success platform.
The latest upgrades to Mitel's MiContact Center includes tighter integration with Microsoft Lync.
The integrations allow businesses to connect B2B advertising and marketing results with sales performance.
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Companies: Cloud-based CRM
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