Articles: Cloud-based CRM
New management tools, workflow enhancements, and a community-as-a-service deployment model round out the enhancements to Telligent Community.
New services deliver a framework for digital transformation and capabilities to deploy and manage journeys for retailers.
Real-time insights reveal which ads drive profit and which ads miss the mark.
The collaboration between SAP and Accenture seeks to build on platform development and go-to-market strategies.
Accelerize and its digital marketing software division CAKE yesterday announced a partnership and technology integration with DialogTech, a provider of end-to-end call attribution and conversion platforms. (Featured on SmartCustomerService.com/.)
The deal strengthens Accenture's cloud-first agenda and Salesforce.com capabilities.
Listing in the Oracle Cloud Marketplace offers added value to Oracle Service Cloud users. (Featured on SmartCustomerService.com.)
Oracle sales cloud customers can use VoIPstudio CTI connector for inbound and outbound communications.
New features have been added to SutiDesk, SutiSoft's online helpdesk software.
New Application Connectors bring digital motivation to leading collaboration, service, and CRM systems.
RingCentral adds cloud communications and collaboration to Zoho's CRM solution.
Freshdesk's latest acquisition expands its omnichannel customer support offerings. (Featured on SmartCustomerService.com.)
Verified Places allows retailers investing in a beacon networks to provide a comprehensive mobile experience for shoppers in all stores, including those that have yet to deploy beacons.
Innovations with Guided Paths provide step-by-step, contextual guidance for self-service consumers and contact center agents. (Featured on SmartCustomerService.com.)
Customer service agents using SAP Cloud for Customer can now engage people on chat apps like WeChat and Viber. (Featured on SmartCustomerService.com.)
The merger brings together two cloud contact center solutions providers. (Featured on SmartCustomerService.com.)
Zendesk released Advanced Voice, an enhanced version of its phone support offering, embedded directly into its cloud-based contact center software. (Featured on SmartCustomerService.com.)
Xactly Inspire speeds up hiring and coaching of sales people for faster performance.
The simplified CRM system provides marketing, sales, and service capabilities in one solution.
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Companies: Cloud-based CRM
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