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Articles: Cloud-based CRM
The acquisition brings workforce optimization, quality monitoring, and home-based agent monitoring to Genesys Prime offerings.
Effective strategies start with talking to customers.
When the world is changing, businesses must do the same.
Winners Thom Kim and Joseph Turian did not submit a new app, accusers say.
With 135,000 attendees, Dreamforce made for a great launching pad for companies besides just salesforce.com.
Enhanced QAS Email now available to improve deliverability across email marketing and operational programs.
Powered by the new Salesforce1 Customer Platform, 1 Touch Service allows companies to build and embed service within any product, app, or experience.
Three new contact center offerings cover SMBs and enterprise customers
ExactTarget Marketing Cloud is part of the new Salesforce1 Customer Platform, which Salesforce.com rolled out on Day 1.
Salesforce1 is the new social, mobile and cloud customer platform built to transform sales, service and marketing apps
Pure cloud contact center brings setup simplicity, enterprise-class support and operational security to small and medium-sized businesses.
A preview of Dreamforce 2013 and Salesforce.com's new Salesforce1 platform
Increased migration from premises-based solutions to the cloud represents a huge opportunity for vendors, but are they getting it right? (Featured on SmartCustomerService.com)
Cloud contact center vendor NewVoiceMedia's deal with Twilio strengthens its U.S. presence.
Consider a hybrid cloud support model for a simpler transition.
Support, feedback, and ratings are key.
Additional functionality also includes VoIP integration and the ability to set complex rules for lead queues.
Salesforce.com users can use KiteDesk to access email, social, CRM, marketing automation, and external data from anywhere on the Web.
Veeva works with Microsoft and Intel for its cloud-based Veeva CRM and CLM to work on Microsoft Surface Pro and Lenovo ThinkPad Helix devices.
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