Articles: Cloud-based CRM
Bright Pattern has integrated its cloud contact center software with Oracle RightNow CRM. (Featured on SmartCustomerService.com.)
Voxox's Two-way Toll-Free Texting Service is for SMS aggregators and other businesses leveraging high-volume SMS.
Shopgate enhances mobile shopping experiences to help Salesforce Commerce Cloud customers achieve improved customer loyalty and drive repeat purchases
Dedicated connectivity via Equinix Cloud Exchange provides Salesforce users with high-performance in a reliable and compliant manner.
Avaya Enterprise Cloud for BPO, developed with Spoken Communications, addresses the digital transformation needs of contact center outsourcers. (Featured on SmartCustomerService.com.)
Maximizer Services and Trujay Group have launched Maximizer Connect for Gmail.
Resco now delivers offline mobility to Microsoft Dynamics 365 users via the AppSource.
The service aims to simplify and accelerate data integration.
Salesforce.com today launched Service Cloud Einstein, an intelligent customer service platform connected to CRM data across sales, commerce, marketing, and more. (Featured on SmartCustomerService.com.)
CallVU's customers can now benefit from omnichannel customer journeys that integrate digital and voice interactions to a branch-like experiences.
Delighted's new application lets users collect NPS data via the Web and text messaging.
This addition to Hootsuite's social marketing platform will enable organizations to maximize paid, owned, and earned content.
Nimble delivers social relationship insights through an add-in for Microsoft Outlook on iOS.
Aspect Software has launched its new cloud-based customer engagement center, Via, available immediately in the United States, Australia, and New Zealand. (Featured on SmartCustomerService.com.)
As part of the Salesforce Technology Partner Program, Exchange Solutions integrates with Salesforce Commerce Cloud.
Insightly's virtual assistant for Slack helps companies prioritize tasks and improve workflow productivity.
The intent-based marketing platform adds Marketo integration and geo-specific targeting, among other enhancements.
The Self-Serve Programmatic Marketing Platform features an enhanced user interface and platform engine improvements.
Servion has updated its contact center-as-a-service platform with advanced reporting and predictive analytics. (Featured on SmartCustomerService.com.)
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Companies: Cloud-based CRM
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