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Articles: Cloud-based CRM
The new Optimum Voice cloud-based service answers calls with a professional greeting 24/7.
The combination of Pegasystems and Antenna Software enables organizations to bring customer centricity to their enterprise mobile applications.
New name emphasizes focus on real-time, personalized cross-channel marketing.
Ellucian Enterprise offers a higher education-specific solution for recruiting and student engagement.
The Lattice Data Cloud offers a huge source of predictive buying signals
The new Longbow platform analyzes past buying behaviors to develop unique direct marketing messages.
The Echopass deal strengthen's Genesys' cloud contact center offerings.
My:Time Mobile lets customers start a service interaction, stop, and resume later at their convenience.
LiveOps fielded live calls during the Labor Day telethon and during re-broadcasts.
The acquisition of Xtify, a mobile messaging platform provider, will add to IBM's mobile marketing capabilities.
The company has snatched up a provider of cloud, social media, reporting and management solutions.
Expanded solution allows FirstRain to further tap into social and mobile cloud technologies to help businesses accelerate their customer company transformation.
Self-service software lets companies leverage Net Promoter expertise and functionality to build loyalty and create exceptional customer experiences.
Major enhancements include expanded support for mobile devices, tech workflow tools, and interactive dashboards.
New cloud-based platform puts data and insights at marketers' fingertips.
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