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Articles: Cloud-based CRM
SDL Customer Experience Cloud Helps marketers deliver a consistent experience across devices and languages.
Envision's Click2Coach Cloud is a new workforce optimization solution for capturing, recording, coaching, and agent analytics.
The acquisition helps B2B subscription companies boost recurring revenue and doubles ServiceSource's addressable market to more than $600B
Zeta Interactive and ClickSquared together create a solution set for managing the full customer lifecycle.
The latest version of 8x8's Virtual Contact Center (VCC) adds increased mobility and security.
The visual interface for Brainshark's new analytics dashboard features more robust analytics in a central location.
The investment doubles the data centers running on SoftLayer architecture.
Now Salesforce users can see results of Timba Surveys right from their inboxes.
Integration between SAP and eGain Knowledge lets users search eGain's knowledgebase from within their SAP CRM systems.
New integrations with Microsoft apps lets sales personnel better manage contacts, calendars, and to-do lists.
By mining the social Web, Leadspace helps marketers and sales teams more accurately predict which companies are likely to buy.
The combination will strengthen Adobe's marketing cloud offering.
Upgrades to the Hermes system include innovations in mobile and social engagement and rich customer interactions.
New plug-in brings merges calendars and appointments with Salesforce customer data in Salesforce.com.
IBM's Watson supercomputer now has its own group within IBM and a budget of $1 billion to grow its technology and partner ecosystems.
Kicks off Salesforce1 world tour with demos, context for new platform.
Agreement will add cloud-based customer service offering to Microsoft Dynamics CRM.
Forrester report predicts hottest categories will be SaaS and analytics.
Focus on the people and the process, not the technology.
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