Articles: Cloud-based CRM
The Knowledge Spotlight offers immediate, context-sensitive help inside applications.
Indosoft has added field validation and improved condition logic in its agent screen script builder.
Jive rolls out new features for Jive Chime real-time messaging app, including integration with the new Jive Circle.
Aviso Insights customers can now automate the forecast process directly from the Sales Cloud.
Oracle Cloud customers can use SalesPredict to help increase and accelerate sales conversions from their Oracle Sales Cloud leads.
Plum Insight ties customer feedback to specific agent interactions for targeted, actionable reports and holistic views across organizations.
As an IBM Watson ecosystem partner, Purple Forge is leveraging Watson technology to improve the customer service experience for the City of Surrey in British Columbia, Canada.
New practice helps companies manage their sales compensation programs,
The new integration lets users move their data into the Salesforce Analytics Cloud.
Separate but specialized support teams are replacing traditional outsourcing. (Featured on SmartCustomerService.com.)
The solution provides insight into all unified communications components, including contact center deployments.
Customer Health Monitor, Canvas, and Custom Controls round out the new customer service features in Desk.com for Business Plus.
With Product Lines, multiple corporate divisions can share a single TeamSupport account.
TopBox offers feedback metrics for B2B firms.
TCN's cloud-based call center suite will be marketed to MPG's network.
New solution provides marketers with attribution and real-time control for callers from mobile advertising sources such as Google, Facebook, Twitter, YouTube, display, and more.
Jacada solutions are now available through European multimedia contact center provider Collab.
NewVoiceMedia's latest release is set to help global sales teams boost success and productivity.
Hubwoo's cloud-based source-to-pay solutions now come with data encryption.
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Companies: Cloud-based CRM
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