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Articles: Cloud-based CRM
In urgent need of a new contact center system, the emergency monitoring device provider turned to the cloud solution for aid.
8x8's newest release offers more omnichannel capabilities for scripting and executing customer interactions.
Partnership offers cloud-based solution to address both PBX and contact center needs from a single source.
Oracle's updates customer experience cloud promises deep integration and "extreme innovation."
New integration simplifies collaboration and execution of content marketing programs.
The SaaS application helps contact centers of any size access workforce optimization capabilities.
CloudCall Campaigns includes dialer and call distributor.
The MyTime cloud-based solution allows customers to get help within the app.
The move brings MarketShare's planning and attribution solutions to Marketing Cloud customers.
Oracle customers gain access to D&B's commercial database.
The joint Verint-Kana cloud-based solution enhances customer engagement insight.
Base offers integrated sales productivity tools, real-time personal notifications for mobile and desktop, and big data reporting.
New products combine customer engagement and omnichannel commerce capabilities with the SAP HANA platform.
Indicative is a cloud based, self-service analytics platform.
While he remains as executive chairman and CTO, Catz and Hurd will share CEO duties.
FPX Version 8.0 includes more predictive capabilities and tighter integrations with CRM systems.
The FirstRain Personal Business Analytics API delivers personalized information experiences across the enterprise.
Jive Connectors for Office 365 bridge the gap between on-premises and cloud.
Experian Data Quality and Aptean have integrated their solutions.
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Companies: Cloud-based CRM
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