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Articles: Cloud-based CRM
Companies can now accelerate sales opportunities through the Salesforce Sales Cloud integration.
The partnership between SmartFocus, Scribe, and Microsoft enables greater marketing personalization.
The integration enables HiveSocial for Customer Service community conversations to be escalated into Salesforce Service Cloud.
Companies can customize app offerings for employees with the new Salesforce Private AppExchange cloud platform.
The new CorvisaCloud boasts several new features and deep Salesforce.com integration.
THECALLR enables call tracking, real-time IVR, automated outbound voice marketing, click-to-call, and integration into any business application or CRM solution.
Five9's acquisition of SoCoCare strengthens its position in social and mobile customer care.
Interactive Intelligence's partnership with OrgSpan leads to a social customer service and enhanced directory offering.
Ellucian Enterprise CRM offers recruiting and student advancement tools for colleges and universities.
OpenSpan Activity Intelligence captures worker activity and transaction insight in customer-facing business units.
JiveX offers Facebook, Twitter, and Marketo integrations, gamification, and community analytics.
New dashboards, a new interface, and expanded social hashtag search round out the SmartFocus enhancements.
Interaction Supervisor gives contact center managers untethered access to information.
Savvis Big Data Solutions suite unites enterprise-grade infrastructure with scalable, secure managed services to power data analytics.
The tool uses Lattice Data Cloud and CRM data to grade leads for marketers.
The new partnership will bring Social Insights to the cloud-based Microsoft Dynamics CRM Online service.
New Teradata CIM in the Cloud marketing solution enables companies to engage in data-driven multichannel dialogue.
Compendium will integrate with Oracle's marketing automation unit, Eloqua.
The Transfluent application lets customer service agents interact with customers in 60 languages.
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