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Articles: Cloud-based CRM
BlueKai's data management platform will bring added personalization to Oracle's marketing programs.
Companies find cost effectiveness, efficiency, and flexibility in expanded cloud offerings.
IntelliResponse's virtual agent technology is now integrated with the Salesforce1 Service Cloud.
ShoreTel for Salesforce and ShoreTel Sky for Salesforce, integrating Salesforce.com applications and the ShoreTel phone systems, ShoreTel Workgroups, and ShoreTel Sky Contact Center.
With Pie's TotalTechHero, service providers can troubleshoot and fix networking and device issues with the customer via the cloud.
Oracle Eloqua for Life Sciences is the lastest in Oracle's Marketing Cloud solutions portfolio.
Voice Inbound Contact Center is part of Alcatel-Lucent's new cloud-based enterprise offerings.
Customer service and IT support staff now can connect to a customer screen from within a Zendesk ticket via TeamViewer.
New MiContact Center 7.0 features new mobile chat and multichannel self-service options.
With the integration between Zingaya and Bright Pattern's ServicePattern, Web site visitors can connect to salespeople with one click.
CustomerMatrix's Action Alerts deliver real-time big data insights to salespeople.
SOLOMO Exchange provides location analytics and mobile engagement with a sensor-agnostic, enterprise-class cloud platform.
8x8 Virtual Contact Center offers instant multichannel integration with Zendesk software.
Adoption is growing, but concerns remain.
Assess your company's current and future needs to determine your best option.
Platform consolidates customer data from multiple sources and provides retailers with integrated text analytics and dynamic graphic and holistic views of store-level performance.
The UserEvents acquisition gives LiveOps real-time, contextual routing capabilities and adds to its cloud contact center solutions portfolio.
SDL Customer Experience Cloud Helps marketers deliver a consistent experience across devices and languages.
Envision's Click2Coach Cloud is a new workforce optimization solution for capturing, recording, coaching, and agent analytics.
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