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Articles: Cloud-based CRM
Growth Intelligence 2.0 provides a unified view across channels for a holistic understanding of user hehavior.
The data leakage prevention solution protects information managed in the contact center. (Featured on SmartCustomerService.com.)
SutiCRM now offers case escalation, auto responders, and website visitor tracking.
Partnership blends Five9's cloud contact center platform with Zendesk Support. (Featured on SmartCustomerService.com.)
Infer further opens its partner ecosystem to include Salesforce.com's Pardot platform.
Anywhere365 and AudioCodes have teamed up to offer full contact center capabilities on CloudBond 365.
LoyaltyExpress customers can now access a custom marketing store in Salesforce.com.
The two companies will expand how customers capture, analyze, and take action on data with five new service integrations. Salesforce.com will also use AWS cloud infrastructure to support its growing customer base in Canada.
With Narvar's Chatbot for Facebook Messenger and Smart Knowledge Base, retailers can interact with customers during the post-purchase experience.
Today, when contemplating your intelligent assistance strategy, the real question isn't whether to do it or not, but how to do it. (Featured on SmartCustomerService.com.)
Microsoft Azure allows Lionbridge to support GeoFluent customer requirements and preferences for data location, providing enhanced enterprise-grade performance and uptime.
The master agency will offer its clients Interactive Intelligence's PureCloud Engage.
Jive Contact Center is a cloud-based application designed to increase efficiencies for incoming calls.
Oracle has launched IoT Accelerator, an integration package to allow companies to leverage insights gathered from the Internet of Things (IoT) via the company's IoT Cloud and Oracle Service Cloud. (Featured on SmartCustomerService.com.)
BlueJeans onSocial enables authentic widespread video collaboration over Facebook Live.
The Kustomer platform unifies customer data in one support platform. (Featured on SmartCustomerService.com.)
The integration between Resonate and Adobe Audience Manager provides access to deep consumer insights on first-party audiences.
Precision Dialogue's Marketing Hub leverages marketing cloud platforms to create localized, multi-channel messaging in three simple steps.
The multichannel solution lets service providers offer notification capabilities to their clients.
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