Articles: Cloud-based CRM
As part of the Salesforce Technology Partner Program, Exchange Solutions integrates with Salesforce Commerce Cloud.
Insightly's virtual assistant for Slack helps companies prioritize tasks and improve workflow productivity.
The intent-based marketing platform adds Marketo integration and geo-specific targeting, among other enhancements.
The Self-Serve Programmatic Marketing Platform features an enhanced user interface and platform engine improvements.
Servion has updated its contact center-as-a-service platform with advanced reporting and predictive analytics. (Featured on SmartCustomerService.com.)
Relationship One's Twilio SMS application helps marketers create and manage high-volume SMS push campaigns through integration with Oracle Marketing Cloud.
Commerce360 helps marketers increase conversion rates through integration with Oracle Marketing Cloud.
Sojourn's data extraction and integration application for Oracle Marketing Cloud helps marketers perform advanced analytics and integrations.
The GeoFluent translation tool is now integrated with Salesforce.com's Service Cloud and Live Agent. (Featured on SmartCustomerService.com.)
Sitecore's latest version of Sitecore Commerce includes greater connectivity between content management and e-commerce.
Longwood's RevBase mobile-enabled B2B e-commerce solution targets users on smartphones and tablets.
The combined companies will work to create seamless integrations between business apps for heightened customer engagement.
inBar provides on-premises marketing with first-party location data through beacon technologies at restaurants, bars, and other entertainment venues.
All eyes will be on automation as the lines between humans and machines (and sales, service, and marketing) continue to blur. What else lies ahead?
Impartner Locator provides deep searchability and visibility for connecting potential customers to partners.
The strategic agreement will leverage Avaya's contact center and unified communications solutions to develop a communications cloud ecosystem. (Featured on SmartCustomerService.com.)
Noble has enhanced its web-based contact center manager toolset with greater mobile flexibility and increased reporting. (Featured on SmartCustomerService.com.)
Salesforce.com today launched LiveMessage as a new addition to its Service Cloud, allowing companies to engage with customers using messaging platforms like SMS, text, and Facebook Messenger. (Featured on SmartCustomerService.com.)
A cloud-based deployment model extends callback technology across voice, digital, and mobile channels. (Featured on SmartCustomerService.com.)
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Companies: Cloud-based CRM
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