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Articles: Cloud-based CRM
Acquisition will significantly expand Accenture's talent and capabilities in enterprise cloud services.
Companies can now use video to resolve customer issues.
New capabilities provide greater insights with new reports and dashboards.
Vision extends the power of the Salesforce Wave analytics platform to provide insight into customer communications from any device.
Vision-e's updates to eMapping geolocation app are designed to help increase sales productivity.
TeamSupport's Private Cloud will help companies meet regulatory and hosting requirements.
The partnership will provide consumer goods companies with a single system for trade and marketing operations.
inContact's customers can now create and track customer experiences through Agent for Salesforce.
Bright Pattern has added the WeChat social messenger to its omnichannel call center platform. (Featured on SmartCustomerService.com.)
Contact Solutions and NexxPhase together will deliver customer experience enhancements and agent efficiency improvements.
The addition of HeyBubble's SAAS based sales and support live chat application strengthens Interfacing's client list with thousands of SMBs,
LexisNexis' Business Edge solution helps law firms capture new business.
Birst's Networked BI solution virtualizes the business intelligence and analytics infrastructures for easier use across multiple sites.
The integration will enhance document automation, especially in regulated industries.
X2CRM 5.2 adds new Workflow Macros, Topics Discussion module, and Platform features.
Freshdesk will add native video chat and co-browsing to boost the overall customer support experience
The latest releases of Service Cloud and Social Cloud enable brands to leverage social channels and self-service communities to expand customer engagements and business insights.
The free cloud-based Yellowfin on Azure offering promises quick deployment of business intelligence.
Fonolo and SJS Solutions bring virtual queuing data to call center wallboards.
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