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Articles: Cloud-based CRM
TeleTech Technology and Verint have forged a strategic partnership offering workforce optimization and analytics to the TeleTech's contact center customers. (Featured on SmartCustomerService.com.)
[24]7 is partnering with Amdocs to deliver intelligent, personalized customer support across all service channels for the telecommunications industry. (Featured on SmartCustomerService.com.)
Aria Crescendo is a cloud-based monetization platform that enables multidimensional customer choice.
Cyara Solutions yesterday released version 6.4.0 of its omnichannel discovery, testing, and monitoring platform for customer service interactions. (Featured on SmartCustomerService.com.)
Native Power Dialing within CRM enables telemarketing calls to reach more prospects.
The acquisition is expected to help Calabrio speed up its corporate growth. (Featured on SmartCustomerService.com.)
Jacada's Visual IVR is certified for use with the Cisco Unified Customer Voice Portal. (Featured on SmartCustomerService.com.)
SessionM brings mobile marketing cloud solutions to worldwide partners to help companies automate mobile marketing.
Co/Labs enables real-time communication and document sharing between channel teams and their partners and resellers.
Antavo and Emarsys partner to provide e-commerce loyalty programs that reward customers for behavior, not purchases.
V-Person Live Chat combines virtual and real support with the tight integration of a single knowledgebase, unique feedback loop, and customizable workflows. (Featured on SmartCustomerService.com.)
Five9, a provider of cloud-based contact center software, today launched the Summer 2016 release of its Virtual Contact Center (VCC). (Featured on SmartCustomerService.com.)
There is no better time to amplify the power of your Sales Cloud investment and transform how you do business to maximize your revenue return. To improve your business successfully, you have to track and leverage everything you know about your prospects.
Buyers today (both B2B and B2C) are shopping online in record numbers, they do research on their own, and when they are ready to engage with a company, they expect a fast response from a rep who is responsive to their needs.
Oracle Data Cloud's B2B audience solution includes 400 million business users and 1 million addressable U.S. companies.
Customer Benchmarking Engine provides SaaS companies with artificial intelligence-powered comparative insights into customer health and success.
Salesforce API is now a part of Appy Pie's new CRM offering.
ActionCX from MaritzCX turns customer feedback into insights that can drive company-wide change.
Ytel's message360° API provides Zoho CRM customers with multichannel capabilities. (Featured on SmartCustomerService.com.)
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