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Articles: Cloud-based CRM
Veeva worked with Microsoft and Intel to bring life sciences companies cloud-based Veeva CRM and CLM on Microsoft Surface Pro and Lenovo ThinkPad Helix devices.
The Birst Visualizer incorporates visual discovery, guidance, and recommendations.
Hosts can set up meetings in fewer steps, and attendees have social log-in option.
Five9 opens its cloud-based contact center solutions to the Oracle partners network.
New software release lets data scientists and marketers create models that simulate consumers' real-world purchase behavior.
Analytics-Driven Quality (ADQ) will be available as part of the inContact Workforce Optimization (WFO) Suite. (Featured on SpeechTechMag.com).
The acquisition brings workforce optimization, quality monitoring, and home-based agent monitoring to Genesys Prime offerings.
Effective strategies start with talking to customers.
When the world is changing, businesses must do the same.
Winners Thom Kim and Joseph Turian did not submit a new app, accusers say.
With 135,000 attendees, Dreamforce made for a great launching pad for companies besides just salesforce.com.
Enhanced QAS Email now available to improve deliverability across email marketing and operational programs.
Powered by the new Salesforce1 Customer Platform, 1 Touch Service allows companies to build and embed service within any product, app, or experience.
Three new contact center offerings cover SMBs and enterprise customers
ExactTarget Marketing Cloud is part of the new Salesforce1 Customer Platform, which Salesforce.com rolled out on Day 1.
Salesforce1 is the new social, mobile and cloud customer platform built to transform sales, service and marketing apps
Pure cloud contact center brings setup simplicity, enterprise-class support and operational security to small and medium-sized businesses.
A preview of Dreamforce 2013 and Salesforce.com's new Salesforce1 platform
Increased migration from premises-based solutions to the cloud represents a huge opportunity for vendors, but are they getting it right? (Featured on SmartCustomerService.com)
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