Articles: Cloud-based CRM
Aspect Mila is a chatbot to help users access the Aspect EQ Workforce Optimization suite. (Featured on SmartCustomerService.com.)
With Zendesk SMS, companies can send and receive text messages through Zendesk. (Featured on SmartCustomerService.com.)
New capabilities include dynamic content optimization, vdeo, mobile, and location data.
Companies can now serve customers through the WeChat global messaging service.
New features are added SutiDesk, SutiSoft's online helpdesk software.
Badgeville extends digital motivation across the Salesforce.com ecosystem.
New capabilities allow for greater customization and responsive design.
The Livefyre acquisition extends Adobe Marketing Cloud by connecting user-generated and branded content.
The deal to acquire DigitalMailer adds to Doxim's financial services client roster.
Oracle is buying the customer engagement cloud services provider to the utility industry from $532 million.
Bluewolf's Digital Marketing Assessment provides marketers with strategic action plans to improve business performance from existing cloud-based marketing technology investments.
French is the first foreign language added to FieldAware's field service automation solution.
Click Field Service Edge lets companies be proactive with their field service management.
New capabilities enabled businesses to predict customer loyalty and leverage social media insights.
Optimove Customer Journey Market Plans enables marketers to reimagine funnel-based customer journey maps to improve marketing campaigns.
FICO Decision Management Suite 2.0 enables businesses to develop analytics-powered applications faster.
New integrations and features expand Adobe Sign across Adobe's Marketing Cloud environment.
The InsightBASE for Eloqua product is available through the Oracle Marketing AppCloud.
The partnership brings CallMiner's Eureka interaction analytics solution to U.K. contact centers. (Featured on SmartCustomerService.com.)
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Companies: Cloud-based CRM
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