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Articles: Cloud-based CRM
AireSpring's AireContact is an end-to-end managed inbound and outbound contact center solution.
Once integrated, the single unified solution will cater to the "underserved" midsize WFO market.
Partnership integrates user-generated content and experience management capabilities into social relationship infrastructure.
Mitel's MiContact Center Live offers WebRTC and social media support via a cloud model. (Featured on SpeechTechMag.com.)
SAP faces a choice between building a platform or keeping up with the cloud race.
The new platform promises to tie together all of Oracle's recent acquisitions.
Using smartphones, tablets, and creative displays, retailers can give consumers the best of both worlds.
CSI's Virtual Observer Workforce Optimization as a Service is housed on Amazon Web Services infrastructure.
The new offering represents a 'consumerization of the cloud.'
Swiftpage Xbar embeds the functionality and benefits of Saleslogix inside Microsoft's email client.
New deal empowers marketers to manage, track, and improve ROI for LinkedIn Advertising.
Service Cloud SOS provides instant access to agents through a help button positioned inside a mobile app.
LiveOps Voice Advantage and LiveOps Outbound Advantage deliver phone and dialing capabilities within Salesforce.com.
Satmetrix Standard helps SMBs develop customer experience management programs based on the Net Promoter Score (NPS) methodology.
Product updates in Enghouse Interactive's CCE 9.0 focus on enhancing collaboration, operational efficiencies, and reducing cost of ownership.
Cirrus Insight brings Datahug's customer relationship intelligence to Gmail.
The OrgSpan acquisition is designed to strengthen Interactive Intelligence's cloud-based business communications solutions.
Viralheat enhances its enterprise social media monitoring and management platform with Salesforce Desk.com integration.
The integration of LiveHive with Salesforce.com lets users share, track, and organize sales content and prospect engagements in one place.
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