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Articles: Cloud-based CRM
The Kustomer platform unifies customer data in one support platform. (Featured on SmartCustomerService.com.)
The integration between Resonate and Adobe Audience Manager provides access to deep consumer insights on first-party audiences.
Precision Dialogue's Marketing Hub leverages marketing cloud platforms to create localized, multi-channel messaging in three simple steps.
The multichannel solution lets service providers offer notification capabilities to their clients.
The partnership expands the availability of contact center and workforce optimization solutions to organizations of all sizes. (Featured on SmartCustomerService.com.)
New integrations let Salesforce.com CRM users sync their data with more business applications.
TrustRadius is unleashing the power of B2B peer reviews right within Salesforce.com's CRM.
MarketsandMarkets predicts the cloud contact center market will grow at a compound annual rate of 23.6 percent through 2021. (Featured on SmartCustomerService.com.)
NewVoiceMedia's Winter '17 release offers many new features and a simpler user interface. (Featured on SmartCustomerService.com.)
OpenText expands its Enterprise Information Management Platform.
Haptic Ad Service enables companies to add touch effects to mobile video ads.
Semantria for Excel 5.0 blends quantitative and qualitative data to speed actionable insights for market researchers.
Watson Virtual Agent allows businesses to build and deploy conversational agents. (Featured on SmartCustomerService.com.)
Bedrock Data has provided ConnectWise users with REST-based connectors for marketing automation, CRM, and e-commerce integrations.
Zendesk has launched a redesigned company brand and an expanded product family that includes the new Zendesk Connect and Zendesk Explore. (Featured on SmartCustomerService.com.)
Watson Virtual Agent allows businesses to build and deploy conversational agents. (Featured on SmartCustomerService.com.)
Altitude has partnered with HigherGround to develop a complete recording solution for contact centers. (Featured on SmartCustomerService.com.)
TeleVoice's TelePath solution gives agents more information about callers prior to answering the phone. (Featured on SmartCustomerService.com.)
Maximizer CRM 2017 allows companies to manage the entire lifecycle of customer engagement, from acquisition through retention and expansion.
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