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Articles: Cloud-based CRM
App enables salespeople to manage and execute CRM and sales-related tasks within mobile and desktop email inboxes.
New version of Teleopti WFM for Contact Centers boosts agent performance with gamification and mobile access.
NetFortis adds PCI-compliant credit card security and skills-based routing,
The food rescue organization broadens its reach with Microsoft Dynamics.
Make sure you understand the myths and realities.
At-home agents can be as productive, if not more so, as those in the contact center.
Cloud analytics platform helps marketers build customer awareness, acquisition, and allegiance.
RTC Client is a customizable, WebRTC-based contact center client solution.
The latest version of Pega Customer Service empowers large service organizations to better engage customers, simplify the employee experience, and change as their business evolves.
WDS Virtual Agent learns from its human colleagues to deliver a better digital customer care experience.
New services help organizations to find, store, and analyze data.
New feature includes real-time calendar data, time zone adjustment and campaign integration.
Bpm'online's newest salesforce automation product is part of a larger platform upgrade.
The enhancements to RevBase for Mobile streamline marketers' support for sales teams.
Cotap's new release enables mobile messaging to anyone in a business network.
Data analytics will aid businesses in identifying untapped potential of IVR and mobile customer care data.
Marketers can now leverage additional email providers for delivery of VisitIQ-enabled links and add marketing automation intelligence to ordinary email.
The deal merges Jacada's Visual IVR with Kobil's authentication solution.
New partnership expands omnichannel capabilities of 8x8's Virtual Contact Center with large-scale social media engagement.
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