Articles: Cloud-based CRM
The latest version of Pyze's flagship platform brings advanced capabilities for cross-app aggregation, third party integrations, and personalization.
New technologies often translate into new cybersecurity threats, and IoT-enabled technologies represent obvious targets.
New product release offers AI-based Conversational Surveys, Omnichannel Case Management, and CX-Focused Machine Learning. (Featured on SmartCustomerService.com.)
The global cloud migration services market is projected to grow by 24.2 percent per year through 2022, when it is expected to reach $7.46 billion, according to a new industry report from Infinium Global Research.
Chime Spaces is a cloud-based platform to help businesses collaborate with customers and partners.
With this integration, the cloud-based communications provider lets users reach customers via voice and text messaging through Zoho CRM.
The solution aims to transform marketers' communications with prospects through personalized content.
Amazon Web Services (AWS) yesterday released its long-awaited Amazon Connect, a suite of cloud-based contact center services that leverage the artificial intelligence powering Amazon's Alexa virtual assistant to handle contact center calls and texts. (Featured on SmartCustomerService.com.)
The software suite draws on credit and debit card transaction data to inform customer interactions.
Influencer Marketing Value helps brands measure the earned media value of influencer marketing programs.
The latest version of RingCentral Office introduces team messaging and collaboration APIs, chatbot and AI support, and 40 out-of-the-box integrations. (Featured on SmartCustomerService.com.)
A new agent interface and Skylight feature facilitates interactions between agents and customers. (Featured on SmartCustomerService.com.)
8X8 ContactNow enhances customer experiences for informal and non-traditional contact centers. (Featured on SmartCustomerService.com.)
The integration brings unified communications applications directly into Microsoft's latest CRM platform. (Featured on SmartCustomerService.com.)
Optimove has brought AI-powered product and replenishment recommendations to its Customer Marketing Cloud.
Trumpia Connect is a Salesforce app for sending text messages.
ProsperWorks adds cloud communications functionality to its Google-based CRM, allowing sales reps to make, receive and log calls directly within their CRM.
Veeva integrates with Salesforce.com's Marketing and Service Clouds
inContact has introduced the Spring 2017 release of its Customer Interaction Cloud, which features comprehensive omnichannel journey management, analytics-based routing, and cloud storage of customer interaction data. (Featured on SmartCustomerService.com.)
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