Articles: Cloud-based CRM
Campaign Monitor for Microsoft Dynamics enables marketers to create personalized email marketing campaigns and trigger automated customer journeys from Microsoft Dynamics CRM.
Invoca Voice Marketing Cloud enables marketers to use voice conversations to shape individual customer experiences.
Wipro adds to its cloud transformation capabilities with the Appirio acquisition.
The partnership will bring even more sales insights to mutual customers.
New integration helps companies streamline operation efficiency, increase up-sell opportunities, and improve customer satisfaction. (Featured on SmartCustomerService.com.)
inContact unveils newest release of Agent for Salesforce on the Salesforce AppExchange. (Featured on SmartCustomerService.com.)
Chute's Salesforce Community Cloud App brings compelling vsuals into online communities.
Oracle Sales Cloud customers can now use MaritzCX to receive real-time customer feedback.
The integration seamlessly connects Xactly and Salesforce data and features through the Xactly Connect Open Platform.
Five9's Salesforce integration delivers agent empowerment with omnichannel and advanced analytics. (Featured on SmartCustomerService.com.)
The partnership allows Thinkfast CRM to implement Gravity's accounting solution.
Users can now unlock their sales performance management within their business applications.
Agent Call Recording helps businesses test for the existence and quality of call recordings in their databases. (Feaqtured on SmartCustomerService.com.)
NewVoiceMedia's Global Call Routing Architecture will help optimize contact center management for operators of facilities around the world. (Featured on SmartCustomerService.com.)
NICE Evolve WFM is a continuous delivery workforce management solution with advanced capabilities like analytics-based forecasting and user-defined scheduling in an elastic cloud-based deployment model. (Featured on SmartCustomerService.com.)
Melissa Data's tools for Salesforce.com CRM feature deduplication and firmographics to improve customer data.
Nonprofit Success Pack helps nonprofits with advancements in campaign management, donor management, constituent leveling, and more.
Customer service solutions providers Cisco and Salesforce.com announced a strategic alliance earlier this week that brings together their respective customer service solutions. (Featured on SmartCustomerService.com.)
Companies will have access to Clearbit's real-time contact and company data through RingLead's data management platform.
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Companies: Cloud-based CRM
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