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Articles: Cloud-based CRM
The two firms will partner to deliver PaaS business intelligence and big data analytics solution for Amazon Web Services.
Jive's external community solution enables companies to captivate and nurture key audiences; broadens integration with Marketo.
Partnerships enhance opportunities for customer callback solutions.
RingCentral Connect Platform helps developers add voice, SMS, and other communication capabilities to any business application.
Mailflo is a Google Chrome add-on that allows team managers to create tasks based on customer email, assign them to team members, and have an ongoing overview of their progress.
Sales teams use eCoach to personalize and enhance the quality of sales conversations.
Service excellence is finally taking a starring role.
The platform creates closer working relationships between sales and marketing.
Yardi Senior CRM is integrated with the full Yardi Senior Living Suite and features sales, marketing, and mobility tools.
Being able to find the right agent at the right time means a better customer experience. (Featured on SmartCustomerService.com.)
Updates to Salesforce.com's mobile-first analytics platform make it easier for the average user to customize and share growing amounts of unstructured data.
Forge by Acision provides easy access to rich communication services via the forge APIs and SDK.
ISG's new Cloud Solutions Practice will help clients develop a cloud-first strategy and navigate the complexities of cloud sourcing.
The partnership delivers cloud contact center, workforce optimization, and network connectivity solutions.
The add-on solution provides browser-enabled customers quicker service from WebRTC-equipped agents. (Featured on SmartCustomerService.com.)
Junxure Cloud 2.0 brings powerful API capabilities and key user experience enhancements.
Customer insight and sharing tools are at the heart of the new Satmetrix NPX.
WalkMe introduces new design, contextual guidance, and engagement features.
The solution will integrate with SAP's Customer Engagement and Commerce Suite to help companies better understand the customer journey.
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