| Articles: Cloud-based CRM |
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Conversocial's new Conversations solution lets contact centers handle social media inquiries.
CRM Across the Wire,
Posted 07 Mar 2014
Pipeliner CRM now syncs data with Google Contacts and Google Tasks.
CRM Across the Wire,
Posted 06 Mar 2014
Spanlink Cloud Services offers customers hosted contact center, unified communications, and telepresence services that span the entire Cisco Collaboration portfolio.
CRM Across the Wire,
Posted 06 Mar 2014
Microsoft's Bill Patterson says CRM has to come together with so many other business applications.
CRM Featured News,
Posted 05 Mar 2014
Contest creation is now easier and more robust.
CRM Featured News,
Posted 04 Mar 2014
In a Q&A, IDC analyst Melissa O'Brien talks about the adoption surge in the cloud contact center services market. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 03 Mar 2014
Swiftpage will release Act! solutions as part of an expanding cloud lineup, giving users automated recommendations for sales processes.
CRM Across the Wire,
Posted 25 Feb 2014
Ifbyphone's Newest app captures the exact lead source of inbound calls and displays it to agents before they answer the call.
CRM Across the Wire,
Posted 25 Feb 2014
Store Locator provides an analytics dashboard to give brands insight into the buying intent of visiting customers.
CRM Across the Wire,
Posted 25 Feb 2014
Cirrus Insight's Contact Sync Brings Salesforce contacts into Gmail.
CRM Across the Wire,
Posted 25 Feb 2014
Start-up offers cloud-based business process optimization.
CRM Featured News,
Posted 25 Feb 2014
BlueKai's data management platform will bring added personalization to Oracle's marketing programs.
CRM Featured News,
Posted 24 Feb 2014
Companies find cost effectiveness, efficiency, and flexibility in expanded cloud offerings.
Viewpoints,
Posted 21 Feb 2014
IntelliResponse's virtual agent technology is now integrated with the Salesforce1 Service Cloud.
CRM Across the Wire,
Posted 20 Feb 2014
ShoreTel for Salesforce and ShoreTel Sky for Salesforce, integrating Salesforce.com applications and the ShoreTel phone systems, ShoreTel Workgroups, and ShoreTel Sky Contact Center.
CRM Across the Wire,
Posted 18 Feb 2014
With Pie's TotalTechHero, service providers can troubleshoot and fix networking and device issues with the customer via the cloud.
CRM Featured News,
Posted 14 Feb 2014
Oracle Eloqua for Life Sciences is the lastest in Oracle's Marketing Cloud solutions portfolio.
CRM Across the Wire,
Posted 13 Feb 2014
Voice Inbound Contact Center is part of Alcatel-Lucent's new cloud-based enterprise offerings.
CRM Across the Wire,
Posted 13 Feb 2014
Customer service and IT support staff now can connect to a customer screen from within a Zendesk ticket via TeamViewer.
CRM Across the Wire,
Posted 12 Feb 2014
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Companies: Cloud-based CRM
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