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Articles: Cloud-based CRM
Microsoft channel partners collaborate to bring CRM data to Office 365 and GSuite.
Glympse's customizable digital journey viewer provides customers with central appointment insights, dynamic arrival time estimates and day-of live location sharing.
The upgrade applies artificial intelligence capabilities to sales data to produce forecasts, lead scores, and directions for email follow-ups.
PROS Opportunity Detection uses machine learning to identify hidden sales growth potential with existing customers.
The latest release offers omnichannel journey management, analytics-based routing, and unified workforce optimization.
Context Mobile adds real-time in-app activity to support agents' dashboards powered through AI. (Featured on SmartCustomerService.com.)
CloudCherry's customer experience management platform is compatible with Salesforce.com's Service and Marketing Clouds.
The new capabilities focus on digital audio advertising and email marketing.
Freshworks' acquisition of Zarget gives it a presence in the marketing software space.
Marketo and Google Cloud have begun to collaborate on scaling solutions in the cloud.
The integration enables total visibility of customer subscription and financial data across sales, finance, and customer success teams.
Scheduler for Salesforce now builds on Salesforce Einstein to help sales and service teams.
The software-as-a-service solution promises faster, more robust DAM deployments and lower total costs of ownership.
DataFox customers can now benefit from actionable insights in real time delivered directly into sales workflows.
Dennis Fois takes over as president and chief operating officer.
The expanded features aim to simplify the process of building branded digital destinations.
Inbenta will provide hybrid chat and chatbot technology via CXexchange to NICE inContact users. (Featured on SmartCustomerService.com.)
CRM Version 5 includes drag-and-drop' customization, a global search bar, data move and merge options, and pull-out support drawers on each page.
Wipro's Data Discovery Platform, a ‘pay-per-insight' model analytics solution, enables faster data-driven decisions, customized by industry.
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Companies: Cloud-based CRM
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