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Articles: Cloud-based CRM
Robin automates tedious sales tasks that take up selling time
Artificial intelligence and machine learning deliver insights, automation, and intelligent interactions.
The messaging platform is designed to go well beyond chat capabilities.
Vonage's cross-platform capability brings CRM information into its unified communications platform.
Recognizing and celebrating our collective humanity is more than a lofty goal—it's good business.
Openprise Data Orchestration Platform automates critical marketing business and data management processes.
Bright Pattern has integrated its omnichannel cloud contact center software with NICE Workforce Optimization powered by advanced analytics. (Featured on SmartCustomerService.com.)
FICO introduces its next-generation Decision Optimization and Enhanced Decision Management Platform.
The worldwide CRM software revenue reached nearly 40 billion in 2017.
NICE inContact CXone has expanded its CXone partner apps portfolio with speech-enabled virtual assistants and AI chatbots from Omilia.
Oracle unveiled a number of marketing and sales innovations in its cloud-based customer experience platforms.
Oracle has added customer service, marketing, sales, and commerce capabilities to its Customer Experience Cloud suite.
The Teneo development and analytics platform provides strong data-control capabilities to help clients ensure their compliance with the European Union's General Data Protection Regulation (GDPR).
With its acquisition of Callidus , SAP aims to put the finishing touches on its intelligent customer experience suite.
Guide Enterprise is designed to help large companies identify gaps in self-service content. (Featured on SmartCustomerService.com.)
Intelligent connectors from SnapLogic bring all marketing data together in Adobe Cloud Platform.
At its digital marketing conference, Adobe unveiled innovations across its offerings aimed at helping clients achieve that goal.
Web Forms for Freshsales enable sales teams to create, customize, and deploy web forms on websites and start collecting lead information instantly.
Swiftpage's Act! Premium Plus lets SMBs adapt their CRM systems to meet their unique needs.
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Companies: Cloud-based CRM
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