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Articles: Cloud-based CRM
Agent Call Recording helps businesses test for the existence and quality of call recordings in their databases. (Feaqtured on SmartCustomerService.com.)
NewVoiceMedia's Global Call Routing Architecture will help optimize contact center management for operators of facilities around the world. (Featured on SmartCustomerService.com.)
NICE Evolve WFM is a continuous delivery workforce management solution with advanced capabilities like analytics-based forecasting and user-defined scheduling in an elastic cloud-based deployment model. (Featured on SmartCustomerService.com.)
Melissa Data's tools for Salesforce.com CRM feature deduplication and firmographics to improve customer data.
Nonprofit Success Pack helps nonprofits with advancements in campaign management, donor management, constituent leveling, and more.
Customer service solutions providers Cisco and Salesforce.com announced a strategic alliance earlier this week that brings together their respective customer service solutions. (Featured on SmartCustomerService.com.)
Companies will have access to Clearbit's real-time contact and company data through RingLead's data management platform.
Cloud-based intelligent search, product and content recommendations are now available for all Sitecore web sites, including Sitecore Commerce.
Zyme now integrates with Qlik Sense to deliver robust channel visibility on any device.
Phonexa Call Logic is a complete cloud-based system for managing and tracking customer communications. (Featured on SmasrtCustomerService.com.)
TeleTech Technology and Verint have forged a strategic partnership offering workforce optimization and analytics to the TeleTech's contact center customers. (Featured on SmartCustomerService.com.)
[24]7 is partnering with Amdocs to deliver intelligent, personalized customer support across all service channels for the telecommunications industry. (Featured on SmartCustomerService.com.)
Aria Crescendo is a cloud-based monetization platform that enables multidimensional customer choice.
Cyara Solutions yesterday released version 6.4.0 of its omnichannel discovery, testing, and monitoring platform for customer service interactions. (Featured on SmartCustomerService.com.)
Native Power Dialing within CRM enables telemarketing calls to reach more prospects.
The acquisition is expected to help Calabrio speed up its corporate growth. (Featured on SmartCustomerService.com.)
Jacada's Visual IVR is certified for use with the Cisco Unified Customer Voice Portal. (Featured on SmartCustomerService.com.)
SessionM brings mobile marketing cloud solutions to worldwide partners to help companies automate mobile marketing.
Co/Labs enables real-time communication and document sharing between channel teams and their partners and resellers.
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