Agent Call Recording helps businesses test for the existence and quality of call recordings in their databases. (Feaqtured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 29 Sep 2016
NewVoiceMedia's Global Call Routing Architecture will help optimize contact center management for operators of facilities around the world. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 29 Sep 2016
NICE Evolve WFM is a continuous delivery workforce management solution with advanced capabilities like analytics-based forecasting and user-defined scheduling in an elastic cloud-based deployment model. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 28 Sep 2016
Melissa Data's tools for Salesforce.com CRM feature deduplication and firmographics to improve customer data.
CRM Across the Wire,
Posted 27 Sep 2016
Nonprofit Success Pack helps nonprofits with advancements in campaign management, donor management, constituent leveling, and more.
CRM Across the Wire,
Posted 26 Sep 2016
Customer service solutions providers Cisco and Salesforce.com announced a strategic alliance earlier this week that brings together their respective customer service solutions. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 23 Sep 2016
Companies will have access to Clearbit's real-time contact and company data through RingLead's data management platform.
CRM Across the Wire,
Posted 23 Sep 2016
Cloud-based intelligent search, product and content recommendations are now available for all Sitecore web sites, including Sitecore Commerce.
CRM Across the Wire,
Posted 15 Sep 2016
Zyme now integrates with Qlik Sense to deliver robust channel visibility on any device.
CRM Across the Wire,
Posted 15 Sep 2016
Phonexa Call Logic is a complete cloud-based system for managing and tracking customer communications. (Featured on SmasrtCustomerService.com.)
CRM Across the Wire,
Posted 14 Sep 2016
TeleTech Technology and Verint have forged a strategic partnership offering workforce optimization and analytics to the TeleTech's contact center customers. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 13 Sep 2016
[24]7 is partnering with Amdocs to deliver intelligent, personalized customer support across all service channels for the telecommunications industry. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 09 Sep 2016
Aria Crescendo is a cloud-based monetization platform that enables multidimensional customer choice.
CRM Across the Wire,
Posted 09 Sep 2016
Cyara Solutions yesterday released version 6.4.0 of its omnichannel discovery, testing, and monitoring platform for customer service interactions. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 02 Sep 2016
Native Power Dialing within CRM enables telemarketing calls to reach more prospects.
CRM Across the Wire,
Posted 30 Aug 2016
The acquisition is expected to help Calabrio speed up its corporate growth. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 30 Aug 2016
Jacada's Visual IVR is certified for use with the Cisco Unified Customer Voice Portal. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 30 Aug 2016
SessionM brings mobile marketing cloud solutions to worldwide partners to help companies automate mobile marketing.
CRM Across the Wire,
Posted 30 Aug 2016
Co/Labs enables real-time communication and document sharing between channel teams and their partners and resellers.
CRM Across the Wire,
Posted 29 Aug 2016
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