New functionality allows for critical around-the-clock social media support.
CRM Across the Wire,
Posted 22 Jan 2015
A common cloud communications platform tightly integrates 8x8 Virtual Office and Virtual Contact Center users.
CRM Across the Wire,
Posted 22 Jan 2015
Built "from the ground up," the solution promises to eliminate silos.
CRM Featured News,
Posted 21 Jan 2015
The new offering will incorporate live chat and refined ticket access on a social media-esque interface.
CRM Featured News,
Posted 20 Jan 2015
New Web app helps small businesses automatically capture and convert Web site traffic into new sales leads.
CRM Across the Wire,
Posted 16 Jan 2015
The platform will be integrated into Teradata's Integrated Marketing Cloud.
CRM Featured News,
Posted 15 Jan 2015
The Toshiba IPedge business telephone system includes advanced contact center capabilities in a single server.
CRM Across the Wire,
Posted 13 Jan 2015
The partnership will allow for integrations with other CRM systems.
CRM Across the Wire,
Posted 08 Jan 2015
The joint Acqueon-Umojo solution is based on the Microsoft Lync platform.
CRM Across the Wire,
Posted 08 Jan 2015
The software and services provider's new cloud service is designed to foster collaboration in the enterprise.
CRM Featured News,
Posted 08 Jan 2015
New tool lets companies play customized audio while callers wit on hold for a live agent.
CRM Across the Wire,
Posted 08 Jan 2015
The app lets Salesforce users make a receive video calls without leaving their CRM systems.
CRM Across the Wire,
Posted 06 Jan 2015
Seamless integration provides sales and service teams with greater visibility into the entire customer relationship.
CRM Across the Wire,
Posted 06 Jan 2015
The partnership leads to a click-to-call banking app for kiosks and ATMs.
CRM Across the Wire,
Posted 06 Jan 2015
Salesforce.com entered the $38 billion analytics market with its sixth cloud platform. (Originally appeared on DestinationCRM.com)
Insight,
Posted 01 Jan 2015
Today's innovations are only the beginning.
Customer Experience,
Posted 01 Jan 2015
Ease of use is key consideration for potential buyers.
Scouting Report,
Posted 01 Jan 2015
The acquisition will give Oracle new offline analytics capabilities.
CRM Featured News,
Posted 23 Dec 2014
The new version is a full-cycle CRM product for commercial and residential real estate professionals.
CRM Across the Wire,
Posted 19 Dec 2014
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