| Articles: Cloud-based CRM |
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Microsoft channel partners collaborate to bring CRM data to Office 365 and GSuite.
CRM Across the Wire,
Posted 21 Sep 2017
Glympse's customizable digital journey viewer provides customers with central appointment insights, dynamic arrival time estimates and day-of live location sharing.
CRM Across the Wire,
Posted 20 Sep 2017
The upgrade applies artificial intelligence capabilities to sales data to produce forecasts, lead scores, and directions for email follow-ups.
CRM Featured Articles,
Posted 19 Sep 2017
PROS Opportunity Detection uses machine learning to identify hidden sales growth potential with existing customers.
CRM Across the Wire,
Posted 18 Sep 2017
The latest release offers omnichannel journey management, analytics-based routing, and unified workforce optimization.
CRM Across the Wire,
Posted 15 Sep 2017
Context Mobile adds real-time in-app activity to support agents' dashboards powered through AI. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 12 Sep 2017
CloudCherry's customer experience management platform is compatible with Salesforce.com's Service and Marketing Clouds.
CRM Featured Articles,
Posted 31 Aug 2017
The new capabilities focus on digital audio advertising and email marketing.
CRM Featured Articles,
Posted 30 Aug 2017
Freshworks' acquisition of Zarget gives it a presence in the marketing software space.
CRM Across the Wire,
Posted 29 Aug 2017
Marketo and Google Cloud have begun to collaborate on scaling solutions in the cloud.
CRM Across the Wire,
Posted 24 Aug 2017
The integration enables total visibility of customer subscription and financial data across sales, finance, and customer success teams.
CRM Across the Wire,
Posted 24 Aug 2017
Scheduler for Salesforce now builds on Salesforce Einstein to help sales and service teams.
CRM Across the Wire,
Posted 23 Aug 2017
The software-as-a-service solution promises faster, more robust DAM deployments and lower total costs of ownership.
CRM Featured Articles,
Posted 22 Aug 2017
DataFox customers can now benefit from actionable insights in real time delivered directly into sales workflows.
CRM Across the Wire,
Posted 18 Aug 2017
Dennis Fois takes over as president and chief operating officer.
CRM Across the Wire,
Posted 15 Aug 2017
The expanded features aim to simplify the process of building branded digital destinations.
CRM Featured Articles,
Posted 15 Aug 2017
Inbenta will provide hybrid chat and chatbot technology via CXexchange to NICE inContact users. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 14 Aug 2017
CRM Version 5 includes drag-and-drop' customization, a global search bar, data move and merge options, and pull-out support drawers on each page.
CRM Across the Wire,
Posted 08 Aug 2017
Wipro's Data Discovery Platform, a ‘pay-per-insight' model analytics solution, enables faster data-driven decisions, customized by industry.
CRM Across the Wire,
Posted 08 Aug 2017
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Companies: Cloud-based CRM
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