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Articles: Cloud-based CRM
LoyaltyExpress customers can now access a custom marketing store in Salesforce.com.
The two companies will expand how customers capture, analyze, and take action on data with five new service integrations. Salesforce.com will also use AWS cloud infrastructure to support its growing customer base in Canada.
With Narvar's Chatbot for Facebook Messenger and Smart Knowledge Base, retailers can interact with customers during the post-purchase experience.
Microsoft Azure allows Lionbridge to support GeoFluent customer requirements and preferences for data location, providing enhanced enterprise-grade performance and uptime.
The master agency will offer its clients Interactive Intelligence's PureCloud Engage.
Jive Contact Center is a cloud-based application designed to increase efficiencies for incoming calls.
Oracle has launched IoT Accelerator, an integration package to allow companies to leverage insights gathered from the Internet of Things (IoT) via the company's IoT Cloud and Oracle Service Cloud. (Featured on SmartCustomerService.com.)
BlueJeans onSocial enables authentic widespread video collaboration over Facebook Live.
The Kustomer platform unifies customer data in one support platform. (Featured on SmartCustomerService.com.)
The integration between Resonate and Adobe Audience Manager provides access to deep consumer insights on first-party audiences.
Precision Dialogue's Marketing Hub leverages marketing cloud platforms to create localized, multi-channel messaging in three simple steps.
The multichannel solution lets service providers offer notification capabilities to their clients.
The partnership expands the availability of contact center and workforce optimization solutions to organizations of all sizes. (Featured on SmartCustomerService.com.)
New integrations let Salesforce.com CRM users sync their data with more business applications.
TrustRadius is unleashing the power of B2B peer reviews right within Salesforce.com's CRM.
MarketsandMarkets predicts the cloud contact center market will grow at a compound annual rate of 23.6 percent through 2021. (Featured on SmartCustomerService.com.)
NewVoiceMedia's Winter '17 release offers many new features and a simpler user interface. (Featured on SmartCustomerService.com.)
OpenText expands its Enterprise Information Management Platform.
Haptic Ad Service enables companies to add touch effects to mobile video ads.
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