Articles: Cloud-based CRM
The digital customer experience is critical to customer engagement and satisfaction, but enterprises are only now starting to map the contours of customer experience and how it will impact global business in the near future.
Feature enhancements allow for more contact management and sales planning.
WeVideo Business lets companies create, share, and manage video content for any number of uses and formats.
SoGoSurvey's new tool lets companies collect, measure, and compare customer feedback.
Deepened compatibility aims to help companies attract more buyers with search-related ads.
Vainu's data platform is now linked to the Salesforce Sales Cloud to keep prospect information current.
NICE inContact CXone Agent unifies the agent console to streamline customer and agent experiences. (Featured on SmartCustomerService.com.)
Seismic's latest update allows sales and marketing teams to power content collaboration with Salesforce opportunity data, streamlining content collection, revisions and feedback.
Melissa's Personator World enables real-time indentity verification in global banking.
Altify Relationship Map Live for Quip lets companies embed dynamic relationship maps into any Quip document.
Squirro users can now search across multiple Salesforce implementations and unstructured data in other enterprise systems.
New integrations across Adobe Experience Cloud and Microsoft Dynamics 365 advance sales and marketing operations.
InsideSales.com has partnered with Microsoft to store sales call recordings on the Azure cloud platform.
CRM data access, multi-user editing, a map-based interface, and Territory Scorecard help companies optimize sales territory planning.
Sales and service agents can now benefit from live behavioral guidance and emotional intelligence.
The enhancements aim to give companies insight into mobile app usage patterns, as well as audience preferences for content and store locations.
Talkdesk for Sales helps companies fine-tune their sales communications.
LevelJump has added its sales onboarding and enablement software on the Salesforce AppExchange.
DataFox's company intelligence now resides natively in Salesforce.com.
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Companies: Cloud-based CRM
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