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Articles: Cloud-based CRM
LucidVueCX now offers a more comprehensive analytics solution for marketers
Cloudwords' Drupal 8 integration accelerates translation and localization for multilingual websites.
The move brings Interactions further into the social media analytics realm. (Featured on SmartCustomerService.com.)
Hasso Platner, chairman of SAP's supervisory board, discussed "The Intelligent Future."
Oracle Cloud customers can now leverage SmarterHQ to segment, target, and personalize marketing campaigns in real time.
The system can help connect "people, businesses, and things" so that companies can "know more, care more, and do more for customers," says the company's CEO.
Sugar 7.9 features a redesigned quotes module and added features for improved reporting and sharing of information.
Surefire Local Marketing Cloud is a marketing automation system for local business owners who want a comprehensive overview of their digital marketing presence.
Through the partnership, PROS's commerce software will be enhanced with cognitive computing for increased personalization.
Boxever's Customer Intelligence Cloud helps marketers personalize across channels through integration with Oracle Marketing Cloud.
The new service expands the integration offerings of Oracle Cloud Platform.
PandaDoc's document management software is now available as part of bpm'online's CRM platform.
The two companies will offer contact center management and workforce optimization together on Amazon Web Services. (Featured on SmartCustomerService.com.)
QuickPivot's Scoring Model enables eCommerce and B2C marketers to apply deep customer data and logic to segmentation and targeting.
The partnership allows users of inContact's cloud contact center software to add conversational chatrbot technology. (Featured on SmartCustomerService.com.)
The Univerge Blue cloud contact center is based on Enghouse Interactive CCSP and available as part of the unified communication suite from NEC Canada. (Featured on SmartCustomerService.com.)
The cloud-based offering aims to help enterprises leverage data to improve cross-channel marketing efforts.
Sitecore has moved its Sitecore Experience Platform and Sitecore Commerce to the Microsoft Azure cloud platform.
Bright Pattern has launched applications, including screen pop and a chatbot API, on the ServiceNow platform. (Featured on SmartCustomerService.com.)
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Companies: Cloud-based CRM
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