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Articles: Mobile
How to align CRM so it meets the needs of both.
With Engagor Mobile for iOS devices, companies can now manage their social customer service on the go.
Service Cloud SOS provides instant access to agents through a help button positioned inside a mobile app.
Without a single, unified record, customer experience will be compromised.
Customer service is becoming the next brand differentiator.
Ifbyphone's Spring 2014 Release enables marketing and sales teams to monetize and manage the surge of inbound calls from smartphones.
NewVoiceMedia's Salesforce1 integration creates a mobile solution for tracking sales and service performance.
Outspoken's new service enables brands to send MMS and SMS special offers and coupons for direct import to Apple Passbook.
Email remains the top engagement channel, but using it correctly is key.
Agents can now support customers from anywhere on their iPhones.
The partnership between Verve and RetailNext harnesses the combined power of mobile location-based targeting with in-store analytics.
Switch from a channel-centered to a customer-centered approach.
The new company has emerged to provide a mobile enterprise field sales platform.
ReachSEO is designed to help SMBs increase visibility, leads, and ROI for their Web sites.
Do you have a strategy to handle your mobile customers—or are you thinking about implementing one? Here are some tips to point you in the right direction. (Featured on SmartCustomerService,com.)
The multiscreen solution will improve campaign targeting and delivery by measuring actual sales.
SocialWhirled Canvases connect social, mobile, and digital campaigns to boost marketing ROI.
Estimated to generate more than $3 billion in 2014 alone, wearable technology units could skyrocket by 2020.
Adobe's innovations surround deeper Marketing Cloud integrations, the real-time enterprise, and mobile marketing.
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