Articles: Mobile
Ten frequently asked questions answered.
Rates rose to 31.1 percent, a major increase over recent years.
The text messaging platform is strictly dedicated to consumer-to-business customer service.
The tangible benefits of online self-service.
Sixty-eight percent will increase mobile spending in the next year.
The personal nature of the platform requires new customer engagement tactics.
Provides agents mobile access to schedules and other critical information in Aspect Workforce Management.
Software upgrade enables salespeople to access and update opportunity management data through digital and mobile platforms.
New features include an enhanced user interface, advanced analytics, and international language support.
Order confirmation and cart abandonment are among the templates now available.
Forrester urges firms to tailor their CX approach to connected customers.
Enhancements are designed to help mobile users access video presentations and courses in a more streamlined way.
The company updates its multiplatform mobile solution for Microsoft Dynamics CRM.
The company makes its social media management platform available on any mobile device.
Saleslogix CRM software now available for in-field users.
BPMOnline 7.0 supports a new user interface and mobile capabilities.
New report says business is becoming mobile-centric.
Interest in enterprise collaboration fuels product development, integrations.
The offering combines IVR and mobile for a unique, personalized customer experience.
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Companies: Mobile
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