Articles: Mobile
The new CRM release includes softphone functionality and mobile phone texting capabilities.
IVR and email top the list, but online customer support gains ground.
Businesses are taking a cue from the consumer world.
In a showrooming world, more foot traffic does not equal more business.
As more people use smartphones, tablets, and e-commerce sites, showrooming will likely intensify.
New options move focus from convenience to performance.
The upgrade brings new user interface and design to the app.
Meeting Mapper for iPad Notes and Activities can be synced to Salesforce.com with the touch of a button using the new Instant Sync feature.
The upgraded solution features new interfaces, segmentation, and workflow functionality.
Survey finds that one-third of marketers' budgets are expected to rise by 75 percent.
A new loyalty program feature is added to its mobile location-based shopping app.
Yes/No Response allows Trumpia users to gain immediate feedback from their subscribers with 'Yes' or 'No' answers via mobile text.
Mobile app, Live Edit, and File Drag-and-Drop are among the product enhancements.
User preference for entertainment and mobile accessibility drive platform innovation.
The new analytics application lets companies derive sentiment analysis and contact insights from internal and external sources.
The solution offers improved agent efficiency and case management through updates in service level agreements, automation, in-app mashups, Mobile Service Desk, and reporting.
New In-App Co-Browse solution lets customer service agents help customers find what they need in mobile applications.
Mobile Traffic Report reveals Web visits coming from mobile devices increased 73 percent since the second quarter in 2012.
4INFO's AdHaven Bullseye now offered within the Acxiom Collaborative Targeting Suite.
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Companies: Mobile
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