Articles: Mobile
My:Time Mobile lets customers start a service interaction, stop, and resume later at their convenience.
An evolving focus on CRM has left B2Cs behind.
The acquisition of Xtify, a mobile messaging platform provider, will add to IBM's mobile marketing capabilities.
Expanded solution allows FirstRain to further tap into social and mobile cloud technologies to help businesses accelerate their customer company transformation.
Omnichannel retailing is about giving consumers what they want, in-store and online.
Major enhancements include expanded support for mobile devices, tech workflow tools, and interactive dashboards.
The PCI-compliant solution supports two-way encrypted chat.
Amazon topped the latest eChannel Retail Benchmark study after its mobile channels outperformed the brand's Web site.
The industry is making up for lost time with a focus on new strategies.
Tracking consumers in stores and online brings privacy issues back into the spotlight.
Advances in speech security have made it more feasible and reliable as a call center tool.
It's not just about the coffee.
Platform lets consumers become active insiders for the brands they love.
New productivity features include follow-ups and priorities.
A three-step plan to cultivating consumer loyalty.
Innovations center on mobile, social, cloud, and big data initiatives.
The new version adds extensive mobile enhancements, new or upgraded features, a re-branded interface, and usability improvements.
The solution offers organizations an optimized view of their CRM records on mobile devices.
The newest version of Talygen's advanced BlackBerry app will help sales teams manage CRM functions on their smartphones.
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Companies: Mobile
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